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Remove virus (Removal Instructions) - updated Sep 2019

removal by Olivia Morelli - - | Type: Adware is an adware program that asks to claim your age virus is an adware program[1] which is designed to deliver potentially dangerous ads on your frequently visited pages. First of all, the PUP approaches you during browsing sessions and urges to claim your age so that it could load you with advertisements. virus may affect all of the most popular browsers, including Google Chrome, Internet Explorer, Mozilla Firefox, etc. Unfortunately, intrusive advertisements not only significantly slow your browser but also may pose a danger to your PC's security as you can face potentially malicious redirects to unknown locations.

Type Adware application
Sub-TYPE Potentially unwanted program
Symptoms Modifies the browser's homepage, new tab zone, delivers numerous ads, collects non-personal information regarding the user's browsing activities, and causes redirects to suspicious websites
Distribution Software bundling is the most popular adware spreading source. However, unsecured online services and networks also have a big chance of distributing potentially suspicious products
Prevention Adware can be avoided by choosing the Custom/Advanced configuration, skipping unknown pages, installing reliable security software
Main dangers Can attract malware by redirecting you to dangerous locations
Elimination Use Reimage Reimage Cleaner Intego to find objects that are related to 

The so-called virus does not perform system changes. Although, it is often called malicious by users as it can perform the following actions and make browsing unbearable:

  • add toolbars, bookmarks, extensions;
  • deliver an increased amount of advertisements;
  • redirect to questionable websites;
  • modify the browser's main page and new tab search.

Furthermore, keep in mind that the generated ads might be potentially dangerous. In other terms, if you click on a suspicious pop-up[2], it might redirect you to an unverified site where scammers promote expensive and unnecessary software. Also, there is a substantial risk that you can get infected with potentially unwanted programs (PUPs), so you should think about removal immediately you notice an increase in annoying ads.

Additionally, ad-supported programs are programmed to collect information about your browsing habits. This means that gathers non-personally identifiable data to customize advertisements. It is helpful for the developers to know your preferences, mostly viewed websites, and searched items because they can alter and modify their ads for you. This ensures them that you are more likely to click on them or purchase the promoted products and generate pay-per-click revenue.

This is the main reason people want to remove from their computer. The complete virus termination should be done using anti-malware tools like Reimage Reimage Cleaner Intego or other trustworthy ones. This option is better than manual elimination because of the full system scan which is designed to clean all cyber threats from the system. is an adware program which collects non-personally identifiable information to generate customized ads. might also relate to regular system/browser struggles or freezes due to the enormous amount of advertising displayed on your computer screen. Besides, the program might start carrying multiple processes at a time and these types of tasks can relate to the increasing power level of your CPU and GPU.

Despite the fact that and its activities are extremely annoying and appear to bother users frequently after the installation process of this bogus product, potential danger can be brought through redirecting activities that are supported by this program.

Although redirects might only be another way of collecting income by driving you to affiliate sources, some of these locations might be unknowingly infected with a dangerous malware strain. If you end up on such page, you might execute the malicious payload with one click on a particular hyperlink or advertisement. So be careful and uninstall before any danger occurs.

However, if you start spotting adverts coming from only occasionally, you might have a chance of preventing the advert flow with an adblocking tool or by carrying out the following steps:

  • Launch your browser app.
  • Find the three dots on your upper right.
  • Enter Settings > Advanced settings.
  • Locate Notifications and find in the list.
  • Remove/disable the domain. is an adware program that pushes redirects to affiliate sources.

Adware developers employ a widely used marketing technique 

Freeware providers often make contracts with PUP's developers to promote suspicious programs via bundling technique. However, such distribution method is not fair as users are not notified about the additional adware software which is installed together with the primary program.

When people use P2P networks[3] or different provider as their source of software, they are not always aware of hidden threats. People become victims of these infections when they skip through installation steps without checking the list of programs they are getting.[4] notes that choosing Advanced or Custom settings can unpack those bundles and give an opportunity to see all of the additional pieces. Also, this option lets you to de-select unwanted programs and only install the necessary software.

Besides, using automatical software for a higher protection level should also be a necessity for each computer user. There is a big variety of system security/repair tools and you just have to pick a trustworthy one. In addition, ensure that the antimalware product is always updated. virus elimination guidelines 

To remove properly, you need to think about your IT knowledge first. Manual termination can be performed, and we have a guide below for that, but if you are not an experienced PC user, it might be difficult and ineffective. Besides, you can accidentally make some mistakes and possess harm to your machine or its programs.

The best removal method is using anti-malware tools. These programs can scan your PC and detect various system vulnerabilities and PUPs. Down below there are more suggestions. However, if you believe that you are an advanced computer system and manual elimination is just a piece of cake for you, check the lines down below.

However, keep in mind that virus should be terminated not just as one object but all its additional products need to vanish for a full cleaning process. This includes checking the Registry, Task Manager sections, and also web browser apps such as Google Chrome, Mozilla Firefox, Internet Explorer, Safari, and MS Edge.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Remove from Windows systems

Adware programs can come with additional components. Likewise, users must eliminate them all:

To remove from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the entries.Uninstall from Mac 2

Get rid of from Internet Explorer (IE)

You can get rid of ads from IE by uninstalling all suspicious entries.

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Eliminate virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Erase from Mozilla Firefox (FF)

If your Mozilla runs slow due to an excessive amount of ads by, you should get rid of unreliable extensions and plug-ins from your browser.

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete removal.Reset Firefox 2

Uninstall from Google Chrome

Clean Chrome from bogus extensions and adware-related changes by performing the below-given guiding steps:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete removal.Reset Chrome 2

Remove from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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