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BackupGenie virus. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: System tools
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What secrets does BackupGenie hide from you?

Though BackupGenie virus is not an actual cyber threat you should worry about, the program creators have been receiving a lot of negative criticism [1] online for supposedly running a deceptive business. Some security blogs deem this program as a nagware [2], because it actively and, sometimes, intrusively pushes its customers into purchasing its weekly, monthly or yearly subscriptions. Nevertheless, the creators promise that the paid service will ensure more advanced backup abilities and increase program’s operation speed. Some of BackupGenie reviews [3] on the web confirm such claims, but there are also other users, who question the program and suggest there might be something off about it. Led by such controversial opinions, 2-spyware team has decided to conduct an analysis and test this program out themselves. Before we get into the analysis, we should emphasize that if you ever feel that the program you have installed works against you, you should scan your device with Reimage or similar sophisticated virus detection tool. Even if the program is not malicious and the anti-malware does not detect it, but you still feel dissatisfied with it, you have all the rights to eliminate it. Same goes in case of BackupGenie removal.

Image of the BackupGenie software

So, what we have found during the supposed “BackupGenie malware” investigation. The free version of the program, as well as its premium version, can be downloaded from the official website BackupGenie.com or its partners’ sites. Nevertheless, this program is also distributed with the help of an online marketing strategy called bundling [4] which means that the user who claim it to have “hijacked” their computers against their will have probably installed it together with other freeware or shareware applications. When it comes to program’s setup on the computer, we should note that before the program can be put to use, you have to sign up on BackupGenie website and bind your device with your online account. The software developers ensure that the program is supported by a wide range of operating systems and devices, including Windows, iOS, OS X, Android, Nokia and even Kindle. Once the program is installed, it allows the user to choose between the “Advanced” or “Custom” backup regimes: allowing the backup of the whole system in the first, and saving copies of manually selected files in the latter. The backup process itself takes some time, but after it is done, you can review the files on BackupGenie cloud online. The program is fully customizable, allows scheduling system backup and a variety of other options. What concerns us the most is the site’s Terms of Use and Privacy settings. After closely investigating these two documents under the Content Review Policy and Procedure section, we have found claims that the BackupGenie staff can review and delete your stored data without previously informing the user about such actions:

Prohibited content
BackupGenie strictly forbids the backing up, storing, and sharing of any prohibited content. […] BackupGenie enforces content recognition and filtering and a manual review of files backed up and stored. [5]

Of course, the cause of such actions is noble, but who can guarantee that your other documents will not be manually reviewed as well? It is a major setback for the privacy-oriented users, so if you are one of those people — we suggest you look for some other backup solution instead.

There are some other features of this program that we have found suspicious, such as user exploitation for the product’s advertising, etc., but as long as this application is not detected by antivirus utilities, we can also regard as a potentially unwanted program, encourage people to be careful using it and remove BackupGenie if needed.

How come I see this program on my PC?

As we have already pointed out, apart from being available to download on its official website, BackupGenie is distributed with the help of shareware and freeware bundles, so it may have entered your PC after you inattentively installed some new video recorder, photo editor, or PDF converter on your computer. When rushing through the software installation, it is difficult to spot additional components that might be added by the bundle creators. Thus, programs like BackupGenie install inadvertently. “Custom” or “Advanced” installation settings, on the other hand, allow going through the installation step-by-step, so we recommend always opting for them when you have that option.

What we suggest for BackupGenie removal?

Luckily, if you want to get rid of this program, you don’t have to remove BackupGenie virus, but simply uninstall a regular application from your PC. You should do that following the typical application elimination procedure which steps depend on the type of your device. Just to be sure your computer is completely safe, we suggest scanning your system with anti-malware after the BackupGenie removal. To wrap this up, we encourage you to be careful and alway do a research before you trust your personal information to some app or program.

You can remove BackupGenie automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove BackupGenie virus you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall BackupGenie virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual BackupGenie virus Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove BackupGenie from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall BackupGenie and related programs
    Here, look for BackupGenie or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove BackupGenie from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for BackupGenie or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove BackupGenie from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for BackupGenie and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete BackupGenie removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove BackupGenie virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, BackupGenie should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove BackupGenie from Mozilla Firefox (FF)

Remove any BackupGenie-related components from your browser to make sure the program is exterminated from the computer entirely.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select BackupGenie and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete BackupGenie removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove BackupGenie from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select BackupGenie and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete BackupGenie removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove BackupGenie from Safari

If BackupGenie has created some new unfamiliar extensions on your browser, you should remove them without hesitation.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for BackupGenie or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete BackupGenie removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of BackupGenie registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Lucia Danes
Lucia Danes - Virus researcher

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References


  • anon

    Lame and fake

  • Lobster4

    I found it quite decent.. if not for the annoying ads of course.