Severity scale:  
  (11/100)

Remove BasicQuery.com virus (Removal Guide) - Chrome, Firefox, IE, Edge

removal by Lucia Danes - - | Type: Browser hijacker

What should I know about BasicQuery.com redirects?

BasicQuery.com virus typically arrives alongside BasicQuery Desktop software. Once installed, it starts controlling all main web browsers and causing unwanted redirections[1] to various third-party pages. What is more, this application transmits packs of certain non-personally identifiable information to its servers and these basically consist of information about user’s behavior online. For example, BasicQuery.com hijacker[2] can determine the IP address, type of the web browser and OS that the user uses, recent search queries, browsing history, and similar data. According to the developer of this shady software, it needs to collect such information to determine “statistics regarding the use of BasicQuery Software.” However, we have a feeling that this software uses such data to prepare and display sponsored content[3] from third-party advertisers. Therefore, expect to receive a lot of sponsored links along with BasicQuery.com search results and even encounter annoying pop-up or banner ads during your browsing sessions.
BasicQuery.com virusAn expert shows how BasicQuery.com virus looks in a compromised web browser. You can see the suspicious search engine and the page of BasicQuery.com search results filled with sponsored entries.

Questions about BasicQuery.com virus

Keep in mind that these advertisements do not originate from websites you are visiting – they are purely generated by BasicQuery.com redirect virus. Clicking on them can cause redirects to untrustworthy web pages[4], which are possibly filled with offers to install third-party programs, such as browser toolbars, free apps, utilities, and similar software. You might also be rerouted to suspicious gambling or adult content websites, or even to phishing websites. Our tip is, if you want to stay away from dangerous content online, better do not bravely browse through websites that do not seem trustworthy. If BasicQuery.com hijack affected your web browser and changed homepage settings without your knowledge, you should remove the source of it immediately. To remove BasicQuery.com, we suggest using anti-malware tools. If you haven’t installed any of them in your life, we suggest using Reimage Reimage Cleaner Intego to remove BasicQuery.com for good.

How can I protect my PC from untrustworthy third-party applications?

It can be hard to be alert at all times and keep spyware and malware away[5]. This is why security experts recommend using automatic programs for PC protection. However, you can also count on a simple trick that helps to keep the computer spyware free. Although it might not help you to defend the system from malicious programs, it can definitely guard off the system from potentially unwanted ones. The rule is to download software from reliable Internet sources and install it using Advanced or Custom options. Using Default or Standard settings is not recommended – these options tend to conceal agreements to install programs from third-party contributors. To drop off all additional downloads, you must deselect them via Custom/Advanced settings and then proceed with the installation.

How can I remove BasicQuery.com from my PC?

When it comes to browser hijackers, many users tend to identify them as viruses although they are not that dangerous like, for example, ransomware infections. However, if you have been infected with “BasicQuery.com virus,” we suggest removing it automatically. This way, you will be able to notice all dangerous programs on the system and uninstall all of them at once. To uninstall BasicQuery.com virus, you can also use tips presented below the article. Scroll down and you will find a comprehensive BasicQuery.com removal tutorial.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove BasicQuery.com virus, follow these steps:

Get rid of BasicQuery.com from Windows systems

Use this tutorial to locate and remove BasicQuery Desktop Software.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall BasicQuery.com and related programs
    Here, look for BasicQuery.com or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove BasicQuery.com from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Delete BasicQuery.com from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove BasicQuery.com from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for BasicQuery.com-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove BasicQuery.com, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to BasicQuery.com and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the BasicQuery.com-related entries.Uninstall from Mac 2

Erase BasicQuery.com from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for BasicQuery.com and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete BasicQuery.com removal.Reset Internet Explorer

Uninstall BasicQuery.com virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the BasicQuery.com-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Eliminate BasicQuery.com from Mozilla Firefox (FF)

You must clean your browser from unwanted elements such as BasicQuery add-ons if you want to set your browser free from BasicQuery.com hijack. These instructions should help you to complete this task.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select BasicQuery.com and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete BasicQuery.com removal. Click on 'Reset Firefox' button for a couple of times

Remove BasicQuery.com from Google Chrome

Delete suspicious extensions from Chrome in order to completely get rid of BasicQuery.com browser hijacker.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select BasicQuery.com and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete BasicQuery.com removal. Click on 'Reset' button to complete your removal

Get rid of BasicQuery.com from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for BasicQuery.com or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by BasicQuery.com, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete BasicQuery.com removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Lucia Danes
Lucia Danes - Virus researcher

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References

  1. Hannah says:
    February 3rd, 2017 at 7:56 am

    Thanks for the tutorial ! I removed the virus with ease. Youre the best!

  2. Ronald says:
    February 3rd, 2017 at 7:56 am

    BasicQuery.com doesnt look safe… Id better stay away from this search engine.

  3. TaylorWi says:
    February 3rd, 2017 at 7:58 am

    BasicQuery.com never provided useful search results. Just ads, ads, ads everywhere. I do not trust tools that provide too many advertisements!

  4. unicorn_king says:
    February 3rd, 2017 at 7:59 am

    Thanks for the tutorial.

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