Severity scale:  
  (9/100)

Clean.shield-plus.com. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Browser hijacker

Clean.shield-plus.com is a potentially unwanted program which might snatch your non-PII

Image of Clean.shield-plus.comClean.shield-plus.com is a browser hijacker[1] which was created by Babylon Ltd. and is considered to be potentially dangerous. It spreads together with Shield Plus History Cleaner – a browser extension which was allegedly developed “to provide the ultimate search experience”.

Just like a related extension, Clean.shield-plus.com virus offers a variety of supposedly beneficial features where the main is to remove users' search history, download history, and browsing history. Additionally, as developers mention, it provides software packages which are giving users' the opportunity to experience “free advertising.”

This is pretty ironic because it is hard to find a user who would be grateful for the opportunity to experience continuous ads which bother his or her every time when the browsing session starts. To prevent them, we highly recommend you to remove Clean.shield-plus.com virus and all its components from your computer.

As soon as Shield Plus is installed, this PUP initiates suspicious system changes and similar activity on Google Chrome, Internet Explorer, Mozilla Firefox, Safari, etc. Typically, the following is altered by it:

  • The homepage of your Internet Browser
  • The default Search engine in your Internet Browser’s built-in search box
  • The page displayed when opening a new tab
  • The page displayed when you open your browser

As noted by security experts,[2] these changes might seem insignificant at the start as the most of them can hardly be noticed if you do not pay much attention to your browser. However, users who would like to keep their browsing habits in the previous state can notice that reverting these changes to normal becomes impossible. Returning to previous settings is possible only if you perform Clean.shield-plus.com removal on your computer. This can be achieved merely by using a reliable security tool, such as Reimage.

After performing system changes on your computer, Shield-Plus browser hijacker quickly starts displaying various ads and popups on web pages which usually do not present such content. Beware that you might be redirected to websites of dubious content that can lead you to installation of malware that can utterly destroy your computer files.

In addition to its redirecting tendencies, Clean.shield-plus.com gathers a variety of non-personally identifiable information.[3] This data is used to personalize ads to users’ taste. This technique allows developers generating profit while offering products from their sponsors. As stated in the Privacy Policy of Babylon Ltd., the collected information includes:

[…] information such as URL address, software names, files formats, IP address, default language setting, browser type, browser user agent, referring and exit pages, operating system, date/time stamp, clickstream data and an anonymous unique ID. […]

Distribution methods used by browser hijacker creators are not entirely fair

If you wonder how this pesky infiltrator acquired access to your machine – you do not need to think twice. In most cases, the useless services that are offered by developers bring no value to regular users. Thus, typically users do not search for such functionality themselves.

Hence, developers thought of an effective tactic used by many free software developers. To apply unwanted programs to as many computers as possible, creators hide additional components in installation packages. These packages can include everything from add-ons to adware.

To protect yourself from these unwanted intruders we recommend always using Advanced/Custom installation mode. This allows unticking any preselected additional elements with ease. Despite recommendations, never opt for Recommended/Quick settings.

Clean.shield-plus.com can be removed just as easy as it was installed

Luckily, Clean.shield-plus.com removal can be performed even by the most inexperienced users. It can be achieved by downloading and installing reliable security software. Please select one of the programs that are offered below and perform a full system scan. Once the program finishes its work, make sure you remove detected viruses and potentially unwanted components.

For those who do not wish to install additional software, there is an alternative way to remove Clean.shield-plus.com from the system. For that, please see guidelines written by our security experts below. However, we must warn you that the procedure should be performed accurately and without mistakes as wrong actions might simply fail to eliminate the virus.

You can remove Clean.shield-plus.com automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Clean.shield-plus.com you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Clean.shield-plus.com. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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To remove Clean.shield-plus.com, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Clean.shield-plus.com from Windows systems

To remove this PUP from Windows, check the list of recently-installed programs and uninstall Shield Plus or the ones that look suspicious.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Clean.shield-plus.com and related programs
    Here, look for Clean.shield-plus.com or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Clean.shield-plus.com from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Clean.shield-plus.com from Mac OS X system

To get rid of this hijacker from Mac OS X, follow these simple steps. You need to find useless apps that could be related to this browser hijacker.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Clean.shield-plus.com or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Clean.shield-plus.com from Internet Explorer (IE)

To fix IE, you should remove Shield Plus and then reset your browser's settings to default.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Clean.shield-plus.com and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Clean.shield-plus.com removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Clean.shield-plus.com from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Clean.shield-plus.com should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Clean.shield-plus.com from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Clean.shield-plus.com and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Clean.shield-plus.com removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Clean.shield-plus.com from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Clean.shield-plus.com and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Clean.shield-plus.com removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Clean.shield-plus.com from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Clean.shield-plus.com or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Clean.shield-plus.com, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Clean.shield-plus.com removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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