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Remove Clients5.google.com (Virus Removal Guide) - Free Instructions

removal by Jake Doevan - - | Type: Browser Hijackers

Clients5.google.com is one of Google's subdomans, but might result in strange redirects

Clients5.google.com

Clients5.google.com is a website that users might encounter when they open a new tab on Google Chrome web browsers on Windows or Mac computers. In most of the cases, the suspicious behavior is caused by ATT Mail, Yahoo Toolbar, or other browser extensions that can also be used for Mozilla Firefox, Safari, Internet Explorer, and other browsers.

While Clients5.google.com domain is on itself safe, some browser extensions or applications associated with it might not be. Quite often, potentially unwanted programs[1] that enter machines without user acknowledgment change the search engine, homepage, and new tab functionality. For that reason, users are forced to browse via the hijacked[2] browser and face a variety of sponsored links that initially change the way they browse.

Name Clients5.google.com
Type Google's subdomain
Related to Potentially unwanted program/browser hijacker
Infiltration Official sources, third-party sites, bundled software
Symptoms Changed web browser settings, redirects to Clients5.google.com and other sites
Termination To make sure your computer is not infected with a PUP, scan it with Reimage. Alternatively, you can remove unwanted programs manually by using our guide below
Further actions Reset Google Chrome

Besides, PUPs redirecting to Clients5.google.com might also track information about your web browsing activities and serve you targeted ads on all sites that you visit. Without a doubt, if you notice suspicious behavior on your browser, you should remove Clients5.google.com redirects by terminating the potentially unwanted program that might have slipped into your device.

While using the term “Clients5.google.com virus” would not be correct, the suspicious behavior caused by the redirects to the site makes users unsettled, which is understandable, as redirects are a sign of computer infection. As it turns out, the behavior can indeed be associated with a potentially unwanted program.

So-called browser hijackers are applications that change web browser settings in order to show users intrusive ads as well as sponsored links and generate revenue from the behavior. As we previously mentioned, the data tracking activities also help third-parties show the infected users ads that are catering to their linking. The data gathered might include:

  • IP address
  • ISP
  • Geolocation
  • Sites visited
  • Links clicked
  • Bookmarks added
  • Cookies, etc.

While data gathered by Clients5.google.com refers to Google, the third-party application that collects such information might share it with its affiliates for more profits.

To sum it up, Clients5.google.com removal should follow up with the reset of Google Chrome browser. Nevertheless, if the PUP infected other browsers, you should also do the same for the others. To make sure all the traces of the unwanted program are gone, scan your computer with Reimage.

Clients5.google.com redirects
Clients5.google.com is a site that users might get redirected to if their devices are infected with a browser hijacking application

Learn how to stay away from potentially unwanted programs 

Users are often surprised when they start noticing changes to their Google Chrome, Internet Explorer, Mozilla Firefox, or any other installed browsers seemingly out of nowhere. However, potentially unwanted programs like adware or hijackers usually slip in during the installation of freeware or shareware, when users do not pay close attention to the process.

For that reason, users think that the browser changes, redirects, and other unwanted behavior arrived without their permission. In reality, it is not entirely the case. In most of the cases, free applications that are hosted on third-party sites are often bundled together with potentially unwanted programs and are served a single software package.

The infiltration of PUPs happens during the installation of these free apps, as users rarely pay attention to the process. Therefore, you should always make sure that you decline all the offers, check out the ToS and Privacy Policy, and always opt for Advanced or Custom installation mode. In such a way, you will be able to reveal the optional programs that are secretly suggested to you, and you would not be able to see the list by picking Recommended settings.

Clients5.google.com redirect removal guide

Clients5.google.com removal should not be that complicated. All you have to do is terminate potentially unwanted applications that are installed on your Mac or Windows computer. There are two ways you can do it – either manually or automatically.

Clients5.google.com PUP
While Clients5.google.com redirects usually do not pose any major risk, it is best to scan your computer for potentially unwanted programs to terminate the unwanted behavior

Both methods can be successful when trying to remove Clients5.google.com redirects and other unwanted behavior. If you are not that computer-savvy, however, experts[3] recommend picking a reputable security application and scanning the device thoroughly. Alternatively, you can also check the list of the installed applications and terminate apps that you find suspicious. We provide a detailed guide on how to delete PUPs associated with Clients5.google.com redirects below. Finally, you should reset all the installed browsers just to be safe.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Clients5.google.com, follow these steps:

Get rid of Clients5.google.com from Windows systems

To remove Clients5.google.com redirects from Windows operating system, go to the Control Panel to access the list of the installed programs:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Clients5.google.com and related programs
    Here, look for Clients5.google.com or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Clients5.google.com from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate Clients5.google.com from Mac OS X system

Mac users who suffer from suspicious behavior should perform these steps:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Clients5.google.com or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall Clients5.google.com from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Clients5.google.com and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Clients5.google.com removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete Clients5.google.com from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Clients5.google.com should be removed from your Microsoft Edge browser.

Remove Clients5.google.com from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Clients5.google.com and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Clients5.google.com removal. Click on 'Reset Firefox' button for a couple of times

Erase Clients5.google.com from Google Chrome

It is vital to restart Google Chrome as soon as you terminate the unwanted program:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Clients5.google.com and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Clients5.google.com removal. Click on 'Reset' button to complete your removal

Get rid of Clients5.google.com from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Clients5.google.com or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Clients5.google.com, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Clients5.google.com removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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