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Remove CouponXplorer Toolbar (Chrome, Firefox, IE, Edge) - Tutorial

removal by Alice Woods - - | Type: Browser hijacker

Is CouponXplorer Toolbar a useful application?

CouponXplorer Toolbar is a browser extension[1] developed by Mindspark Interactive Network. However, cyber security specialists classified it as a potentially dangerous program (PUP). One of the reasons why it was put in the PUP category is distribution method. Nevertheless, it has an official website that offers a download link; this application might also sneak inside the system bundled with freeware or shareware.[2] For this reason, many computer users call it CouponXplorer virus. However, we want to point out that this program is nor a virus neither malicious itself. In the EULA[3] developers reveal that their products might travel bundled with third-party programs, as well as their products might be installed along with other programs. Thus, in order to avoid them, you need to learn how to install software correctly. It’s important to opt for Advanced installation mode and opt out all suggested additional programs. Thus, if you failed to do that, now you have to remove CouponXplorer Toolbar from the computer. There’s no need to keep a questionable app on the computer that might fill your browser with commercial content.

The official website claims that this tool offers free printable coupons for popular sites. What is more, users are also encouraged to install it and try other useful features. One of those features is hp.myway.com search engine. After CouponXplorer hijack, you might find this search engine as your homepage and new tab URL address. Using this search engine is not recommended as well. It is suspected to alter search results and include sponsored links into search results page. Apart from that, this application might deliver an excessive amount of third-party advertisements. They might look appealing because this program tracks information about the users and allow third-party tracking cookies. According to the Privacy Policy, CouponXplorer Toolbar might collect information about visited websites, time spent there, search queries, clicked ads, IP address, email, etc. Not only this data is used to create and provide personalized ads,[4] but also it might be shared with third-party websites. Bear in mind that they might be advertisers and advertising networks; thus, your browser might crash due to the excessive amount of discount coupons, special offers, and other commercial content.[5] Hence, we highly recommend scanning the computer with ReimageIntego and performing the CouponXplorer removal.

Questions about CouponXplorer Toolbar

The image of CouponXplorer ToolbarCouponXplorer Toolbar might get inside bundled with freeware and shareware.

How is it possible that this program sneaked inside the system without my knowledge?

As we already mentioned in the beginning, CouponXplorer browser hijacker has an official website that has a download link. What is more, users can download it from the Google Play store as well. What is more, various survey websites also promotes this program. However, there’s a third distribution method – bundling. This method allows attacking this program as an extra component in the software package. Thus, when users install freeware or shareware under Basic or Recommended settings, all additional applications are installed by default. In order to avoid that, you need to install new programs under Advanced/Custom settings and opt out third-party apps. If you already made this mistake, you might have already experienced unpleasant CouponXplorer redirect problems, became annoyed by the excessive amount of ads, and started dreaming about switching back to your old search engine. Thus, do not hesitate and learn how to get rid of this program below!

How can I remove CouponXplorer virus from the computer?

First of all, such thing as CouponXplorer virus does not exist. It’s a potentially unwanted program that you have accidentally installed. Now, you need to remove it just like any other program. If you have installed this app on your own, you should not encounter any problems with its removal. Though, if it came bundled with other programs, you should look for other PUPs and uninstall them as well. Manual CouponXplorer removal instructions are presented below. Please follow them carefully. Additionally, you can install a reputable anti-malware or anti-spyware program. Security tools should help to remove CouponXplorer Toolbar from the computer with other potentially unwanted programs that might have been installed too.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove CouponXplorer Toolbar, follow these steps:

Uninstall CouponXplorer Toolbar from Windows systems

The guidelines below will help you to remove CouponXplorer Toolbar from the Control Panel. We also recommend looking for other applications that might have been installed without your knowledge.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall CouponXplorer Toolbar and related programs
    Here, look for CouponXplorer Toolbar or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove CouponXplorer Toolbar from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate CouponXplorer Toolbar from Mac OS X system

Follow the steps below to remove CouponXplorer Toolbar from the Mac OS X.

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove CouponXplorer Toolbar from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for CouponXplorer Toolbar-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove CouponXplorer Toolbar, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to CouponXplorer Toolbar and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the CouponXplorer Toolbar-related entries.Uninstall from Mac 2

Erase CouponXplorer Toolbar from Internet Explorer (IE)

From the Internet Explorer remove CouponXplorer Toolbar and other unknown add-ons. 

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for CouponXplorer Toolbar and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete CouponXplorer Toolbar removal.Reset Internet Explorer

Remove CouponXplorer Toolbar from Microsoft Edge

After CouponXplorer Toolbar hijack, reset Microsoft Edge as shown below.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the CouponXplorer Toolbar-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Delete CouponXplorer Toolbar from Mozilla Firefox (FF)

From the list of extensions remove CouponXplorer Toolbar. Also, look for other extensions developed by Mindspark and uninstall them too.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select CouponXplorer Toolbar and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete CouponXplorer Toolbar removal. Click on 'Reset Firefox' button for a couple of times

Get rid of CouponXplorer Toolbar from Google Chrome

The instructions below will help you to fix Google Chrome after the hijack. Make sure you remove all questionable extensions from the browser!

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select CouponXplorer Toolbar and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete CouponXplorer Toolbar removal. Click on 'Reset' button to complete your removal

Uninstall CouponXplorer Toolbar from Safari

In order to remove CouponXplorer browser hijacker from entirely, you need to uninstall questionable entries from the Safari and reset its settings.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for CouponXplorer Toolbar or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by CouponXplorer Toolbar, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete CouponXplorer Toolbar removal process. Select all options and click on 'Reset' button

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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  1. Caddie says:
    March 17th, 2017 at 2:44 am

    I saw this toolbar on my browser and I still have no idea how and when it appeared there. Fortunately, I removed it within several minutes.

  2. Dasha says:
    March 17th, 2017 at 2:45 am

    Thanks for the good instructions. I managed to uninstall this hijacker. I am happy now!

  3. Eliora says:
    March 17th, 2017 at 2:47 am

    I saw this toolbar on my mothers computer. She did not know how it appeared there. Though, she also noticed increased amount of ads and complained about replaced homepage. Thanks to your instructions, I fixed my mothers PC! You did a great job!

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