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Remove virus (Removal Instructions) - Jan 2021 update

removal by Julie Splinters - - | Type: Stealing programs

Why does virus show up on my browser? virus is presented as a useful search engine which is compatible with Mozilla Firefox, Internet Explorer, and similar web browsers. However, it has nothing in common with the trustworthiness, so make sure you avoid its services. We should warn you that Dnav returns altered search results for its victims and then redirects them to sponsored websites. Besides, it tracks its victims and collects non-personal information. You can let this hijacker into your computer without paying enough attention to the installation process of the freeware. Fortunately, its prevention needs to take only several extra steps that are revealed in the following paragraphs. If you have already been infected, make sure you eliminate this browser hijacker from your computer without wasting your time. The safest way to do that is to remove with the help of an anti-spyware application, such as ReimageIntego.

This browser hijacker is just one of the thousands of browser hijackers roaming around the web. Users make up different techniques for earning the money. One of such methods is related to potentially unwanted programs, such as adware and browser hijackers. No matter that redirect activity and similar features are considered less aggressive than compared with serious malware, victims can still become victims of serious cyber threats. How? First of all, no matter that it is stated that this search engine is related to Bing, it can fill your search results with the sponsored ones. Then, it must be stated that it can show you pop-up ads and banner ads during your searches. Such activity is not only highly frustrating but it might negatively affect your browsing quality and PC’s performance because you can be tricked into visiting infected domains. The privacy policy suggests that this browsing tool is supported by third-parties so you are likely to find yourself in one of their domains as well. Nonetheless, they might be infected with more or less complex malware. If you want to avoid these infections, you should initiate Dnav removal on your computer. A full guide that can be used for eliminating this redirect virus is provided in the end of this post.

The screenshot of virus

Questions about virus

Asking a look at terms of use and privacy policy might provide quite useful information on what kind this or another website is and how it operates. Speaking of Dnav, its privacy policy states that it does not specifically collect personal data, but it might be gathered all together with non-persona data if you deliberately provide. Another drawback is that the hijacker is likely to share the collected information about you recent search entries and visited domains with third-parties. The data might be transferred not only to subsidiary companies but to third parties for marketing purposes. As a result, the computer screen is filled with personalized pop-ups. Do not delay removal as you may quickly run out of patience.

When did the PUP occupy the PC?

Surprisingly, free programs facilitate the infiltration process. hijack occurs when users download new tools and software and hop through the settings without noticing that the marked add-ons get installed as well. It becomes a matter of time when the PUP executes itself and applies its scripts on the browser enabling it to stream commercial content. To prevent the appearance of this hijacker, you should change the habits of software installation. After launching the wizard, make sure you opt for “Advanced” settings. They will disclose optional programs and you will be able to uncheck them before they tiptoe into the system. Likewise, you will be able to prevent any type of adware and even some kinds of malware as well.

How can I get rid of the hijacker?

It is not troublesome to perform removal if you choose an anti-spyware application to help you. Programs that are given below are specifically designed for dealing with similar threats. Besides, they can help you prevent infiltration of similar threats in the future. If you believe that the only way to remove effectively is to eliminate this virus from each of your browsers manually, you should follow a guide which is provided below. It is prepared to inform people about the steps that are needed to fix Mozilla Firefox, Safari, Microsoft Edge, Chrome, IE and similar web browsers. Finally, do not forget that your cautiousness is also a significant factor ensuring the security of your device and the data in it.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner. virus snapshot
Dnav browser hijacker on Safaripicture showing virus on Mozilla
Dnav browser hijacker on Safari

To remove virus, follow these steps:

Delete from Windows systems

If your windows operating system was affected by Dnav virus, you should uninstall every element of this browser hijacker. In this case, look for recently installed suspicious entries and uninstall each of them.

To remove virus from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to virus (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Eliminate from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove virus from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for virus-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove virus, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to virus and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the virus-related entries.Uninstall from Mac 2

Uninstall from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for virus and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete virus removal.Reset Internet Explorer

Get rid of virus from Microsoft Edge

If you are concerned about this browser hijacker, you should reset Microsoft Edge. You can also try looking for Dnav-related entries among add-ons.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the virus-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Erase from Mozilla Firefox (FF)

To fix Mozilla Firefox after Dnav hijack, you should remove every add-on and extension from this browser. For that, follow the steps given below:

picture showing virus on Mozilla 

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to virus and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case virus did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete virus removal.Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to virus by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the virus-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete virus removal.Reset Chrome 2

Delete from Safari

If your Safari web browser was hijacked by virus, you need to eliminate related add-ons from it at first. Then, you should reset the browser and complete hijacker’s removal.

Dnav browser hijacker on Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to virus and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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  1. PenappleMan says:
    November 29th, 2016 at 9:07 am

    Stil cant understand where people get infected with them?

  2. dawnysSky000 says:
    November 29th, 2016 at 9:07 am

    Thanks for the tutorial.

  3. luminanox says:
    November 29th, 2016 at 9:08 am

    Got rid of it! Finally!

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