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Remove virus (Removal Instructions) - Oct 2016 update

removal by Julie Splinters - - | Type: Browser hijacker

Why does virus show up on my browser? virus is presented as a useful search engine which is compatible with Mozilla Firefox, Internet Explorer, and similar web browsers. However, it has nothing in common with the trustworthiness, so make sure you avoid its services. We should warn you that Dnav returns altered search results for its victims and then redirects them to sponsored websites. Besides, it tracks its victims and collects non-personal information. You can let this hijacker into your computer without paying enough attention to the installation process of the freeware. Fortunately, its prevention needs to take only several extra steps that are revealed in the following paragraphs. If you have already been infected, make sure you eliminate this browser hijacker from your computer without wasting your time. The safest way to do that is to remove with the help of an anti-spyware application, such as Reimage Reimage Cleaner Intego.

Questions about virus

This browser hijacker is just one of the thousands of browser hijackers roaming around the web. Users make up different techniques for earning the money. One of such methods is related to potentially unwanted programs, such as adware and browser hijackers. No matter that redirect activity and similar features are considered less aggressive than compared with serious malware, victims can still become victims of serious cyber threats. How? First of all, no matter that it is stated that this search engine is related to Bing, it can fill your search results with the sponsored ones. Then, it must be stated that it can show you pop-up ads and banner ads during your searches. Such activity is not only highly frustrating but it might negatively affect your browsing quality and PC’s performance because you can be tricked into visiting infected domains. The privacy policy suggests that this browsing tool is supported by third-parties so you are likely to find yourself in one of their domains as well. Nonetheless, they might be infected with more or less complex malware. If you want to avoid these infections, you should initiate Dnav removal on your computer. A full guide that can be used for eliminating this redirect virus is provided in the end of this post.

The screenshot of virus

Asking a look at terms of use and privacy policy might provide quite useful information on what kind this or another website is and how it operates. Speaking of Dnav, its privacy policy states that it does not specifically collect personal data, but it might be gathered all together with non-persona data if you deliberately provide. Another drawback is that the hijacker is likely to share the collected information about you recent search entries and visited domains with third-parties. The data might be transferred not only to subsidiary companies but to third parties for marketing purposes. As a result, the computer screen is filled with personalized pop-ups. Do not delay removal as you may quickly run out of patience.

When did the PUP occupy the PC?

Surprisingly, free programs facilitate the infiltration process. hijack occurs when users download new tools and software and hop through the settings without noticing that the marked add-ons get installed as well. It becomes a matter of time when the PUP executes itself and applies its scripts on the browser enabling it to stream commercial content. To prevent the appearance of this hijacker, you should change the habits of software installation. After launching the wizard, make sure you opt for “Advanced” settings. They will disclose optional programs and you will be able to uncheck them before they tiptoe into the system. Likewise, you will be able to prevent any type of adware and even some kinds of malware as well.

How can I get rid of the hijacker?

It is not troublesome to perform removal if you choose an anti-spyware application to help you. Programs that are given below are specifically designed for dealing with similar threats. Besides, they can help you prevent infiltration of similar threats in the future. If you believe that the only way to remove effectively is to eliminate this virus from each of your browsers manually, you should follow a guide which is provided below. It is prepared to inform people about the steps that are needed to fix Mozilla Firefox, Safari, Microsoft Edge, Chrome, IE and similar web browsers. Finally, do not forget that your cautiousness is also a significant factor ensuring the security of your device and the data in it.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner. virus snapshot
Dnav browser hijacker on Safaripicture showing virus on Mozilla
Dnav browser hijacker on Safari

To remove virus, follow these steps:

Delete from Windows systems

If your windows operating system was affected by Dnav virus, you should uninstall every element of this browser hijacker. In this case, look for recently installed suspicious entries and uninstall each of them.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of virus from Microsoft Edge

If you are concerned about this browser hijacker, you should reset Microsoft Edge. You can also try looking for Dnav-related entries among add-ons.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Erase from Mozilla Firefox (FF)

To fix Mozilla Firefox after Dnav hijack, you should remove every add-on and extension from this browser. For that, follow the steps given below:

picture showing virus on Mozilla 

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Remove from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Delete from Safari

If your Safari web browser was hijacked by virus, you need to eliminate related add-ons from it at first. Then, you should reset the browser and complete hijacker’s removal.

Dnav browser hijacker on Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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  1. PenappleMan says:
    November 29th, 2016 at 9:07 am

    Stil cant understand where people get infected with them?

  2. dawnysSky000 says:
    November 29th, 2016 at 9:07 am

    Thanks for the tutorial.

  3. luminanox says:
    November 29th, 2016 at 9:08 am

    Got rid of it! Finally!

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