Severity scale:  
  (8/100)

Easysupport.com. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Adware

EasySupport.com virus promotes shady services and might flood your browser with ads

Image of Easysupport adware

EasySupport pretends to be a legitimate service where users are offered various tech-support services and software for a fee. However, users and security experts report that it’s a scam [1] which is actively promoted with the help of adware programs.

“Dedicated Support. Anytime. Anywhere” is a bold slogan present on the official Easy Support web page. According to scammers, their services are provided with many different perks:

  • easy setup,
  • unlimited 24/7 support,
  • provided security software,
  • privacy protection;
  • and many other bogus promises.

However, you should not get tricked by the scammers and do not buy these fake and expensive services. It’s just a waste of money. Additionally, you will reveal personal details, credit card information or other personally identifiable information to cyber criminals. Thus, it may leave to money loss or identity theft.

Typically, users are introduced to this service by adware program which can sneak into the system bundled with freeware or shareware. Once inside, it might display pop-ups that advertise this questionable service. Thus, if you are bothered by this activity, you should proceed with EasySupport removal.

As soon as EasySupport adware is installed on the system, you might find various changes on the system, for instance:

  • redirects to EasySupport.com website;
  • altered browser’s settings, such as homepage, new tab URL address, and search engine;
  • delivery of an excessive amount of ads, pop-ups, banners or fake software updates;[2];
  • redirects to promotional or sponsored websites that might be potentially dangerous;
  • due to these activities, computer’s performance is vastly diminished, etc.

The main danger related to EasySupport redirect tendencies. The ad-supported application might force you to visit other scam or even infected websites. Thus, keeping it installed on the device might be just the beginning of other cyber infections.

Hence, if your browser continues delivering pop-ups or redirecting to this site, you should remove EasySupport virus using Reimage. Additionally, you can follow manual adware removal guide at the end of this article.

The ad-supported program that promotes shady service might spread in software bundles

It’s uncommon that users encounter EasySupport.com website and subscribe to their services directly. As we have mentioned at the beginning, the adware which advertises this service usually spreads bundled with free programs. Therefore, you should be careful when downloading software.

When installing the free software you obtained online, never use Quick/Recommended settings, as bundled software is hiding in Advanced/Custom settings. Therefore, never rush through the installation process and read the terms and conditions thoroughly.

Security specialists from LosVirus.es[3] also remind to choose software download sources in order to avoid installation of suspicious or even dangerous apps.

Stop EasySupport.com redirect virus

If you want to get rid of the constant ads that spam your browser and make your browsing experience horrible, we advise you to remove EasySupport virus from your computer immediately. Two deletion methods are available, and you can choose the one more suited for you.

Manual EasySupport removal requires you to pay full attention during the process. We provided you with the tutorial which is written by our experts. Please make sure you follow each step in the correct order as the inaccurate procedure can lead to adware re-hijack.

If you would like to delete EasySupport scam automatically, we advise you to install a robust anti-malware software. Please choose from the following options below.

You can remove Easysupport.com automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Easysupport.com you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Easysupport.com. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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To remove Easysupport.com, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Easysupport.com from Windows systems

Follow these steps to find adware which is responsible for redirecting to Easysupport.com website:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Easysupport.com and related programs
    Here, look for Easysupport.com or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Easysupport.com from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Easysupport.com or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Easysupport.com from Internet Explorer (IE)

After the Easysupport.com hijack, you should uninstall questionable extensions and reset Internet Explorer:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Easysupport.com and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Easysupport.com removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Easysupport.com from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Easysupport.com should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Easysupport.com from Mozilla Firefox (FF)

These guidelines will help you to remove Easysupport.com virus from Mozilla Firefox:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Easysupport.com and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Easysupport.com removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Easysupport.com from Google Chrome

In order to clean Google Chrome from ads and redirects, follow these steps:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Easysupport.com and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Easysupport.com removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Easysupport.com from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Easysupport.com or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Easysupport.com removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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