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Remove “Error # 0xx90025ee9” virus (Microsoft Support Scam) - Virus Removal Instructions

removal by Gabriel E. Hall - - | Type: Malware

“Error # 0xx90025ee9” scam pretends to be a crucial warning from Microsoft

“Error # 0xx90025ee9” is a Microsoft Support Scam that is distributed with the help of an adware program. This potentially unwanted program (PUP) usually sneaks in the system with freeware or shareware and starts initiating redirects to a misleading website that delivers a fake Windows warning. The alert claims that malicious pornographic spyware/riskware was detected on the computer. The message claims that caught cyber infection is capable of stealing financial data, Facebook logins, CC details, email account information and photographies stored on the device. In order to avoid data loss, people have to call the 0800-014-8499 number in 5 minutes. If they people decide to ignore this warning, won’t make a call and closes this page, they are threatened to lose access to the computer. The alert claims that it’s necessary in order to stop further damage to the network. However, we want to point out that “Error # 0xx90025ee9” alert is a scam. Crooks are trying to scare people and make them call to the fake support line where “certified technicians” will help to remove malware from the system. This call might be charged a lot or cyber criminals might want to sell you useless software that is supposed to delete the virus, or they want to install remote access tools to take over your computer. Undoubtedly, people standing behind this scam have some shady purposes.[1] In order to stop them and prevent from bigger damage, you have to remove “Error # 0xx90025ee9” virus from the system by scanning device with a reputable anti-malware program, such as Reimage Reimage Cleaner Intego.

The image of "Error # 0xx90025ee9"

The main purpose of the “Error # 0xx90025ee9” virus to trick users into calling the provided number. However, the adware program might also be capable of delivering other misleading advertisements and offer to install bogus software. What is more, ad-supported programs are often designed to track information about users and install third-party tracking technologies. Thus, advertising networks, shady online businesses, and even cyber criminals might get non-personally or personally identifiable information and use it against you. Therefore, you should not allow this sneaky adware to stay in the system for a long time. Perform “Error # 0xx90025ee9” removal as soon as you end up on a tech support scam[2] site.

The picture of "Error # 0xx90025ee9" virus
"Error # 0xx90025ee9" is a fake Windows alert that asks to call a support line.

Crooks use bundling technique to spread scam

As we already mentioned, redirects to the misleading website that delivers an Error # 0xx90025ee9 warning are caused by the adware program. Usually, users install this PUP unintentionally. It might happen if for freeware or shareware installation they choose Basic/Standard settings that do not openly disclose about third-party software. The program is distributed in the software bundles as an optional component. Thus, using previously mentioned installation method allows all “additional downloads” to enter the system without asking your direct permission. Meanwhile, Advanced/Custom installation wizards are designed to protect from “Error # 0xx90025ee9” hijack. However, you should not only choose these settings but carefully follow each of the steps too. If you overlook the list of pre-selected third-party apps by rushing to click “Next” button, you might accidentally install undesired programs as well. In order to stop PUPs, you have to deselect these entries.

Getting rid of “Error # 0xx90025ee9” tech support scam

The only way to remove “Error # 0xx90025ee9” from the browser and computer is to find and delete adware program that is responsible for this problem. It’s not hard to do it manually. Thus, you can follow our prepared instructions below and get rid of adware-related entries from the PC and web browsers. However, if this task seems too complicated or time-consuming, you should opt for the automatic removal option. In this way “Error # 0xx90025ee9” removal is performed using a reputable anti-malware program. All you have to do is to run a system scan with an updated tool.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Error # 0xx90025ee9” virus, follow these steps:

Erase “Error # 0xx90025ee9” from Windows systems

In order to remove “Error # 0xx90025ee9” virus from the computer, you have to delete adware and all its additional components.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Error # 0xx90025ee9” and related programs
    Here, look for “Error # 0xx90025ee9” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Uninstall “Error # 0xx90025ee9” from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Error # 0xx90025ee9” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete “Error # 0xx90025ee9” from Internet Explorer (IE)

Follow the steps below to get rid of all suspicious entries from the Internet Explorer.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Error # 0xx90025ee9” and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Error # 0xx90025ee9” removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Eliminate “Error # 0xx90025ee9” virus from Microsoft Edge

Adware program that is responsible for “Error # 0xx90025ee9” scam might have arrived in the system as a browser extension. Thus, you have to delete it.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Error # 0xx90025ee9” should be removed from your Microsoft Edge browser.

Get rid of “Error # 0xx90025ee9” from Mozilla Firefox (FF)

First of all you have to uninstall suspicious extensions from the Mozilla, and then reset the browser.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Error # 0xx90025ee9” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Error # 0xx90025ee9” removal. Click on 'Reset Firefox' button for a couple of times

Remove “Error # 0xx90025ee9” from Google Chrome

In order to eliminate “Error # 0xx90025ee9” tech support scam, you have to uninstall suspicious extensions and reset Google Chrome. Follow the steps below.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Error # 0xx90025ee9” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Error # 0xx90025ee9” removal. Click on 'Reset' button to complete your removal

Erase “Error # 0xx90025ee9” from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Error # 0xx90025ee9” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Error # 0xx90025ee9” removal process. Select all options and click on 'Reset' button

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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