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Remove “Error # 0xx90025ee9” virus (Microsoft Support Scam) - Virus Removal Instructions

removal by Gabriel E. Hall - - | Type: Malware

“Error # 0xx90025ee9” scam pretends to be a crucial warning from Microsoft

“Error # 0xx90025ee9” is a Microsoft Support Scam that is distributed with the help of an adware program. This potentially unwanted program (PUP) usually sneaks in the system with freeware or shareware and starts initiating redirects to a misleading website that delivers a fake Windows warning. The alert claims that malicious pornographic spyware/riskware was detected on the computer. The message claims that caught cyber infection is capable of stealing financial data, Facebook logins, CC details, email account information and photographies stored on the device. In order to avoid data loss, people have to call the 0800-014-8499 number in 5 minutes. If they people decide to ignore this warning, won’t make a call and closes this page, they are threatened to lose access to the computer. The alert claims that it’s necessary in order to stop further damage to the network. However, we want to point out that “Error # 0xx90025ee9” alert is a scam. Crooks are trying to scare people and make them call to the fake support line where “certified technicians” will help to remove malware from the system. This call might be charged a lot or cyber criminals might want to sell you useless software that is supposed to delete the virus, or they want to install remote access tools to take over your computer. Undoubtedly, people standing behind this scam have some shady purposes.[1] In order to stop them and prevent from bigger damage, you have to remove “Error # 0xx90025ee9” virus from the system by scanning device with a reputable anti-malware program, such as Reimage Reimage Cleaner Intego.

The image of "Error # 0xx90025ee9"

The main purpose of the “Error # 0xx90025ee9” virus to trick users into calling the provided number. However, the adware program might also be capable of delivering other misleading advertisements and offer to install bogus software. What is more, ad-supported programs are often designed to track information about users and install third-party tracking technologies. Thus, advertising networks, shady online businesses, and even cyber criminals might get non-personally or personally identifiable information and use it against you. Therefore, you should not allow this sneaky adware to stay in the system for a long time. Perform “Error # 0xx90025ee9” removal as soon as you end up on a tech support scam[2] site.

The picture of "Error # 0xx90025ee9" virus"Error # 0xx90025ee9" is a fake Windows alert that asks to call a support line.
Crooks use bundling technique to spread scam

As we already mentioned, redirects to the misleading website that delivers an Error # 0xx90025ee9 warning are caused by the adware program. Usually, users install this PUP unintentionally. It might happen if for freeware or shareware installation they choose Basic/Standard settings that do not openly disclose about third-party software. The program is distributed in the software bundles as an optional component. Thus, using previously mentioned installation method allows all “additional downloads” to enter the system without asking your direct permission. Meanwhile, Advanced/Custom installation wizards are designed to protect from “Error # 0xx90025ee9” hijack. However, you should not only choose these settings but carefully follow each of the steps too. If you overlook the list of pre-selected third-party apps by rushing to click “Next” button, you might accidentally install undesired programs as well. In order to stop PUPs, you have to deselect these entries.

Getting rid of “Error # 0xx90025ee9” tech support scam

The only way to remove “Error # 0xx90025ee9” from the browser and computer is to find and delete adware program that is responsible for this problem. It’s not hard to do it manually. Thus, you can follow our prepared instructions below and get rid of adware-related entries from the PC and web browsers. However, if this task seems too complicated or time-consuming, you should opt for the automatic removal option. In this way “Error # 0xx90025ee9” removal is performed using a reputable anti-malware program. All you have to do is to run a system scan with an updated tool.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Error # 0xx90025ee9” virus, follow these steps:

Erase “Error # 0xx90025ee9” from Windows systems

In order to remove “Error # 0xx90025ee9” virus from the computer, you have to delete adware and all its additional components.

To remove “Error # 0xx90025ee9” from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “Error # 0xx90025ee9” (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Uninstall “Error # 0xx90025ee9” from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “Error # 0xx90025ee9” from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “Error # 0xx90025ee9”-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “Error # 0xx90025ee9”, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “Error # 0xx90025ee9” and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “Error # 0xx90025ee9”-related entries.Uninstall from Mac 2

Delete “Error # 0xx90025ee9” from Internet Explorer (IE)

Follow the steps below to get rid of all suspicious entries from the Internet Explorer.

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Error # 0xx90025ee9” and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Error # 0xx90025ee9” removal.Reset Internet Explorer

Eliminate “Error # 0xx90025ee9” virus from Microsoft Edge

Adware program that is responsible for “Error # 0xx90025ee9” scam might have arrived in the system as a browser extension. Thus, you have to delete it.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Error # 0xx90025ee9”-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Get rid of “Error # 0xx90025ee9” from Mozilla Firefox (FF)

First of all you have to uninstall suspicious extensions from the Mozilla, and then reset the browser.

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “Error # 0xx90025ee9” and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “Error # 0xx90025ee9” did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “Error # 0xx90025ee9” removal.Reset Firefox 2

Remove “Error # 0xx90025ee9” from Google Chrome

In order to eliminate “Error # 0xx90025ee9” tech support scam, you have to uninstall suspicious extensions and reset Google Chrome. Follow the steps below.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “Error # 0xx90025ee9” by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “Error # 0xx90025ee9”-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “Error # 0xx90025ee9” removal.Reset Chrome 2

Erase “Error # 0xx90025ee9” from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “Error # 0xx90025ee9” and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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