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Remove (Virus Removal Instructions) - Tutorial

removal by Gabriel E. Hall - - | Type: Browser hijacker is a third-party search engine that seeks generate revenue from affiliate marketing virus by Eightpoint technologies ltd is a browser hijacker that takes control over people’s web browsing sessions to drive visitors’ traffic to the websites of its partners. Most of AV engines[1] detect it as a PUP (Potentially Unwanted Program) or PUA (Potentially Unwanted Application) since it infiltrates to the computers without asking for user’s permission. In case of virus attack, the PC’s user finds a FindGoFind search engine and startup page set by default.

Malware type Browser hijacker
AV detection PUP, PUA
Symptoms set as a startup page and new tab URL, while FindGoFind as search engine
Distribution Bundling
Removal options Download Reimage and run a scan with it hijacker is promoted in a very appealing way by the developer. It is said to display filtered search results and put all effort to protect user’s privacy. Here’s a faction from app’s Privacy Policy:

The Software protects your privacy by detecting searches from certain search engines you visit that may be tracked by those search engines and tied to your personal information. The Software then intercepts those searches from those search engines and redirects them to FindGoFind's privacy-enhanced search engine.

Despite the vivid description, do not fall for believing that this dubious search is going to improve your web browsing experience. In fact, it may disrupt browsing as it aims at promoting affiliate parties, their websites, products, and services. For this purpose, virus may:

  • Display altered search results;
  • Generate intrusive pop-up ads;
  • Redirect to new tab window asking to participate in a survey;
  • Use BHO to evade removal;
  • Collect Search Data and some personal information to transfer to third-party servers, etc.

Visually, this fake search site looks similar to Google, Yahoo, and other legitimate search engines.[2] It contains a search box, a customized iconic picture on the start page, and information sections, including Privacy Policy and Terms of Services. However, all promises it gives are bogus, and you will notice that as soon as you start using it.

Based on its behavior, hijacker does not belong to the group of viruses. It cannot harm the system by itself. However, it can lead to virus or malware infection since some of the links or ads that it displays may redirect you to potentially dangerous or phishing sites filled with surveys, banners, rogue software updates, and similar content. redirect virus - third-party search engine classified as browser hijacker due to suspicious advertising campaigns.

To prevent your PC from being exposed to malicious content, perform removal as soon as you found it in Chrome or another web browser. To perform the task completely, we would strongly recommend running a full system scan with [d1, SpyHunter 5Combo Cleaner or Malwarebytes. This way, removal of all PUPs will be granted.

To remove extension from the compromised website, you should reset browser’s settings by default. Otherwise, it will keep replacing your default start page and search provider each time you restart the browser.

Browser hijacker can install on your PC in disguise of freeware

Typically, browser hijackers have official websites. The others are promoted to third-party download sites. Nevertheless, statistically, most of the hijackers are installed by “bundling,” i.e., attached to freeware and shareware as additional components.

Bundling is a deceptive marketing campaign, which takes advantage of people’s unawareness and negligence. Third-parties disguise add-ons, toolbars, extensions, and similar content under Quick, Basic or Recommended installation setup. Each of them is installed by default unless the user spots and deselect them.

Thus, experts from[3] to prevent infections like this one, you should proceed with freeware installation using Advanced or Custom installation settings. No matter what kind of freeware you install, extracting the bundle is essential. Then follow the installation wizard and unmark ticks saying that you agree with the installation of “recommended tools.”

Get rid of virus completely

Luckily, removal is not a difficult task to perform. This hijacker has nothing in common with severe cyber infections like ransomware or spyware, so you can opt for one of the two possible elimination methods: automatic or manual.

If you would like to remove automatically, download a genuine anti-virus program or update the tool you have been using before. Then run a full system scan and check if the software successfully recognized and immunized the PUPs.

Those who prefer manual removal should rely on the step-by-step instructions given below. Please be careful with every step to prevent the reappearance of the hijacker and similar inconveniences.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove, follow these steps:

Eliminate from Windows systems

The following guide explains how to get rid of PUPs that manage browser hijacker from Windows OS. Follow each step and make sure to perform them carefully.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Get rid of from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Uninstall from Microsoft Edge

To disable unwanted extensions from Edge browser, you'll have to reset its settings to default.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Remove from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Erase from Google Chrome

To eliminate virus on Chrome, restore its previous settings. For this purpose, exploit Reset feature of the browser.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Eliminate from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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