GMusicPlayer virus (Support Scam) - Free Instructions

GMusicPlayer virus Removal Guide

What is GMusicPlayer virus?

What kind of program GMusicPlayer actually is?

GMusicPlayer virus is a malicious software that belongs to Tech Support Scam[1] category. Although it pretends to be a music player, it is truly a virus that is programmed to carry out completely different tasks on the infected system. Once installed, GMusicPlayer malware[2] assigns itself to startup programs and then the malware screenlocks the computer every time the computer user turns on the infected PC. The screen locker says “Alert!! A Problem has occurred that need your attention: Error Code generated : b-00xx01” and asks to call 24×7 tech support technicians for help. The virus provides two numbers – one for Japan and USA based customers, and one for UK-based customers. The virus also triggers a pop-up that asks to enter computer’s password to continue.

The number that this malicious program urges to dial is 1-855-223-9012, but you should never call it if you do not want to have a not-so-friendly conversation with cyber criminals. Criminals try to deceive callers and convince them that the system is infected with malicious viruses that will shortly damage the computer for good. These tales that criminals trell are meant to intimidate the victim and make him obey to criminal’s commands[3]. Once the victim gets on the hook, scammers start asking for credit card details (to verify victim’s identity), buy certain software to fix computer problems, or visit a phishing website[4] and reveal personal information on it. Be very careful! These scammers are filthy, and they will do everything to deceive you. Therefore, you must remove GMusicPlayer malware as soon as you can. We have prepared a full GMusicPlayer removal tutorial for you – it is provided below the article.

screenshot of GMusicPlayer lockscreen

How did I get affected by this virus?

Normally, users do not notice GMusicPlayer hijack because it happens silently. This program conceals itself as a music player and pretends to be a legitimate program, but if you download it from the wrong source, you can get infected with it. Please carefully choose websites to get software from and try to avoid installing bundled software packs. It is advisable to select custom/advanced settings because they let you see all bundled programs and drop them off in case you do not want to install them. However, such dangerous programs can reach you via email or be sent to you by an unknown person via social media websites, so we highly suggest you not to trust content that strangers send to you. Clicking on an infectious URL or opening a compromised email attachment[5] can quickly install malware on your computer.

How can I remove GMusicPlayer malware?

Remove GMusicPlayer virus as soon as you can because it is a hideous program that simply blocks access to your computer. You will need to perform series of tasks to finally get rid of it, and scan the system with anti-malware software to get rid of the virus’ remains. A much easier option is to simply complete the entire GMusicPlayer removal procedure by running a system scan with anti-malware – it will automatically find and kill malicious processes and delete dangerous files and programs from your computer system. In case you still want to delete the virus manually, follow these steps:

do it now!
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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of GMusicPlayer virus. Follow these steps

Manual removal using Safe Mode

To kill the virus, enter this password in the pop-up that requires it: web01com36. You might need to enter it several times, but it is the right one. Once the pop-up recognizes the password as correct, it is time to launch Windows Task Manager. Simply click Control+Alt+Delete on your keyboard at once. Then go to Processes tab, where you will notice a lot of suspicious processes. Kill active.exe, tt.exe and doctormypce.exe processes. Then right-click on explorer.exe and select restart. Do not close the WTM yet – after restarting explorer, kill jj.exe and mycent.exe processes.

Once you restart explorer.exe, find your anti-malware program and run it. If you do not have it, download a reliable one from the Internet and run a system scan to delete GMusicPlayer remains.

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):


After you are finished, reboot the PC in normal mode.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from GMusicPlayer and other ransomwares, use a reputable anti-spyware, such as FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting malware

Stream videos without limitations, no matter where you are

There are multiple parties that could find out almost anything about you by checking your online activity. While this is highly unlikely, advertisers and tech companies are constantly tracking you online. The first step to privacy should be a secure browser that focuses on tracker reduction to a minimum.

Even if you employ a secure browser, you will not be able to access websites that are restricted due to local government laws or other reasons. In other words, you may not be able to stream Disney+ or US-based Netflix in some countries. To bypass these restrictions, you can employ a powerful Private Internet Access VPN, which provides dedicated servers for torrenting and streaming, not slowing you down in the process.

Data backups are important – recover your lost files

Ransomware is one of the biggest threats to personal data. Once it is executed on a machine, it launches a sophisticated encryption algorithm that locks all your files, although it does not destroy them. The most common misconception is that anti-malware software can return files to their previous states. This is not true, however, and data remains locked after the malicious payload is deleted.

While regular data backups are the only secure method to recover your files after a ransomware attack, tools such as Data Recovery Pro can also be effective and restore at least some of your lost data.

About the author
Julie Splinters
Julie Splinters - Anti-malware specialist

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