ransomware / virus (Removal Guide) - Recovery Instructions Included virus Removal Guide

What is ransomware virus?

Main characteristics of the ransomware virus virus is one of the latest crypto-ransomware [1] threats that the experts found roaming freely around the web. The netizens should be very careful — malware experts have not found a way to decontaminate it yet, so you will be deprived of accessing any of the important documents that the virus encrypts indefinitely. Also, we should discourage you from paying the 1000 dollars that the criminals demand for data decryption. Firstly, that’s a hefty amount of money and secondly, paying it does not guarantee that your files will be decrypted. The criminals can do whatever they want after they have the money in their pockets and you can definitely forget about refunds. The owners of Windows OS, especially the outdated or unsupported variants [2] of the software should be especially concerned with the security of their data. When the files are encrypted, even the removal will not help to recover them. Of course, reputable software such as FortectIntego will help clean up your computer and prevent further data damage, but you will have to use some other methods or tools for the recovery of the already affected documents. virus

Since virus is still relatively new, there is not much the experts know about it. For instance, it does not seem that the virus adds any extensions to the affected files. Also, there is no specific information about the ransom note or the payment method that the victims should follow when applying for the data recovery key. Nevertheless, if we looked at the practices of other malware creators, we would see that they typically demand victims to contact them via the indicated email address in order to give further instructions on data recovery. The criminals typically demand payments to be made in Bitcoins, which allows them to remain anonymous and evade legal prosecutions. If you don’t remove from your PC and collaborate with the criminals, you will only contribute the worsening of the current situation in the cybersecurity field. So, we urge you to hurry up and take action to clean up your PC immediately.

Image of the virusThe image above illustrates how attack may look like an infected computer

Things you need to know about ransomware distribution:

You don’t have to be a security expert to realize that people don’t just download virus on their computers voluntarily. The virus must find a way to enter the targeted system stealthily so that the ransomware’s malicious script could carry out data encryption uninterrupted. Though we don’t know what particular distribution techniques does the use, research shows that most ransomware reaches computers when the users unknowingly download them disguised as legitimate applications, software updates or email attachments. While there is no way of knowing when the virus is going to hit, there IS a way to protect your data from being corrupted. It’s very simple. You should make backups of your files and store them somewhere outside your PC.

Principles of removal

There are a couple of main principles which you should follow when trying to remove virus from your computer properly. First, you should obtain a reputable antivirus software that you could trust with the virus elimination. Then, learn how to decontaminate the virus in case it attempts to block your antivirus from running a system scan. This is a common thing ransomware viruses do and that highly encumbers malware removal from the system. Luckily, at the end of this article, our experts have prepared instructions that will help curb most of the malicious virus functionalities and carry out smooth removal.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of virus. Follow these steps

Manual removal using Safe Mode

Below, you will find the promised guidelines that will lead you through the virus decontamination procedure.

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):


After you are finished, reboot the PC in normal mode.

Remove using System Restore

In case the first method does not help you regain access to the security software, you should try out the method below.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with FortectIntego and make sure that removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by, you can use several methods to restore them:

Technique no. 1: DataRecoveryPro

Here are the instructions on how to use DataRecoveryPro for the recovery of your files

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by ransomware;
  • Restore them.

Technique no. 2: Windows Previous Versions feature

If you have taken care of your computer before ransomware attack and enabled SystemRestore feature, you can try using Windows Previous Versions feature to roll back some of the encrypted files.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Technique no. 3: ShadowExplorer

Follow the guidelines below to recover your files from the Volume Shadow Copies your computer may still hold in tact:

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from and other ransomwares, use a reputable anti-spyware, such as FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting ransomware

Stream videos without limitations, no matter where you are

There are multiple parties that could find out almost anything about you by checking your online activity. While this is highly unlikely, advertisers and tech companies are constantly tracking you online. The first step to privacy should be a secure browser that focuses on tracker reduction to a minimum.

Even if you employ a secure browser, you will not be able to access websites that are restricted due to local government laws or other reasons. In other words, you may not be able to stream Disney+ or US-based Netflix in some countries. To bypass these restrictions, you can employ a powerful Private Internet Access VPN, which provides dedicated servers for torrenting and streaming, not slowing you down in the process.

Data backups are important – recover your lost files

Ransomware is one of the biggest threats to personal data. Once it is executed on a machine, it launches a sophisticated encryption algorithm that locks all your files, although it does not destroy them. The most common misconception is that anti-malware software can return files to their previous states. This is not true, however, and data remains locked after the malicious payload is deleted.

While regular data backups are the only secure method to recover your files after a ransomware attack, tools such as Data Recovery Pro can also be effective and restore at least some of your lost data.

About the author
Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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