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Help@decryptservice.info ransomware virus. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware
12

General information about new computer virus: Help@decryptservice.info ransomware

Help@decryptservice.info virus is a common ransomware-type threat that is named after the contact email address that the virus provides for the victims. It is a variant of BandarChor ransomware, which has been active for two years since its first appearance[1]. The malicious program is set to encrypt target computer’s data with AES-256 cipher[2], which renders files useless unless you have the original decryption key. Of course, the virus sends out this key to ransomware authors so that the victim couldn’t reach it and use it for data decryption. All encrypted files get .id[victim’s ID]_Help@decryptservice.info file extensions. The aim of cyber criminals is to blackmail you and threaten you in order to convince you to pay a ransom to them, because if you don’t, they promise that your files will be destroyed for good. Such information is provided in the ransom note that the virus creates, which is called HOW TO DECRYPT.TXT. Authors of the virus have changed the contact email address and now suggest contacting them via Help@decryptservice.info or Shigorin.Vitoli@gmail.com. What is interesting is that the virus’ authors even suggest contacting them via Telegram app – their account is named @DecryptService.

However, if you have been attacked by this ransomware virus, don’t do anything you’ll regret later. Of course, you shouldn’t pay the ransom to cyber criminals[3]. Most likely they will ask you to buy some Bitcoins (virtual currency)[4] and send them to frauds’ Bitcoin wallet. We believe that it is not the best idea to entrust your money to criminals, because, despite the fact that they promise to provide you with the decryption tool and service, they might don’t do that at all. The worst thing about ransomware is that once it gets into the system, in the majority of cases, nothing can be done to reverse the damage it implements. You can only recover lost data from a backup, and if you do not have it, then we have bad news for you. You should remove Help@decryptservice.info virus as soon as you can and then set up a proper computer protection. The fact that a ransomware virus managed to slither into a system shows that security software that you are using is untrustworthy or out of date and needs to be updated. It goes without saying that you should solve this problem right after you complete the most important task: Help@decryptservice.info removal. For this task, you can use Reimage or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus anti-spyware programs.  Help@decryptservice.info ransomware virus

How did I get infected?

Many ransomware victims have no idea how the virus entered their computers. However, if your PC is full of outdated programs, and you like to browse the Internet for long periods of time, you risk installing a ransomware virus alongside another program. You might also enter a website that hosts an exploit kit[5] or click on a deceptive ad that will infect your system with malware. Recent reports about this virus reveal the main virus’ distribution method: it spreads via malware-laden ads displayed via adult websites. Therefore, you should always be watching what you click on and avoid unknown sites or catchy, but aggressive web ads. It is also highly recommended to stay away from emails sent to you by unknown people.

How do I remove Help@decryptservice.info virus?

If you want to completely remove Help@decryptservice.info virus, you should use anti-malware software. Please bear in mind that ransomware is not a mid-level program that you can get rid of by running its uninstaller because it is not a basic program and it aims to stay on the victim’s system as long as possible. Therefore, it leaves no uninstaller on the system. For Help@decryptservice.info removal, we suggest using Reimage or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus programs. You can find a full removal tutorial below.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Help@decryptservice.info ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Help@decryptservice.info virus Removal Guide:

Remove Help@decryptservice.info using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Help@decryptservice.info

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Help@decryptservice.info removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Help@decryptservice.info using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Help@decryptservice.info. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Help@decryptservice.info removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Help@decryptservice.info from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

At the moment, we cannot tell you that free help@decryptservice.info ransomware decryption tools exist. However, malware researchers are doing everything to create a decryption tool that could help victims to restore their files freely. Meanwhile, you should try one of these methods to recover at least part of your data. 

If your files are encrypted by Help@decryptservice.info, you can use several methods to restore them:

Employ Data Recovery Pro

If you have ever tried to restore corrupted files, you know how hard it is, especially when the virus applies a strong encryption to them. In such situation, hardly anything can help. However, you should definitely try this data recovery tool. There’s nothing you can lose.

Try to find Shadow Volume Copies

Use ShadowExplorer to search for Shadow Volume Copies, which can save your files. Sadly, many ransomware viruses include a command that deletes them, but still, you should definitely try this technique.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Help@decryptservice.info and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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References


  • revo

    I am NOT gonna pay. These scams aint getting a single penny from me !

  • dUBZ

    I wrote to Help@decryptservice.info, no response yet. I lost my hope to recover these files someday.

  • Manila

    This is insane! How is it possible to LOSE ALL FILES in less than a hour??> just how!!

  • tuesd@y

    literally crying right now…