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Remove virus (Tutorial) - Virus Removal Guide

removal by Alice Woods - - | Type: Browser hijacker

The main features of the virus

First of all, virus is not a technical virus[1]. It cannot affect computers itself or cause serious damage to the device or stored data. This cyber parasite is classified as a potentially unwanted application; more specifically, a browser hijacker. This type of computer infections is known for attacking web browsers and taking full control over them[2]. When browser hijacker infiltrates the system with a help of freeware, it alters browsers’ settings, modifies Windows Registry and various shortcuts. Since then users lose control over their beloved browsers. browser hijacker replaces current homepage, default search engine, and new tab URL address with its domain. Previously mentioned modifications prevent users from resetting their browsers. Cleaning the shortcuts and setting another address as their homepage won’t give any results. Hijacker elimination requires deep system investigation. Reputable anti-malware software, such as Reimage Reimage Cleaner , simplifies this process and can remove for you. All you have to do is to run a full system scan with an updated tool.

The main reason why browser hijacker attacks web browsers is to force users to use this search engine. The main page may seem reliable and do no differ a lot from other search providers. It includes to the popular social networks and websites. The search engine delivers results from Google Custom Search; however, we want to stress out that it’s not the same as Google. browser hijacker might alter search results and replace relevant links with sponsored ones. Developers of the hijacker generate revenue from boosting traffic to the third-party websites. So, including sponsored links and tricking users to click them is an unfair money making scheme. Developers also profit from the pay-per-click advertising; so, you can expect to see a little bit more ads than usual[3]. Some of them might remind your latest search queries and attract you with great and useful deals. However, these ads might be an illusion because this PUP tracks information about you and may use it to generate appealing commercial content. We do not recommend trusting these offers because you might end up on a malicious website or install Trojan[4]. Avoid any risks to encounter a serious cyber infection by starting removal immediately.

Questions about virus

Image of virus virus replaces targeted browser's homepage and spies on its users.

Why my browser was hijacked?

So-called virus does not choose which computers to attack and what browsers to hack. It spreads bundled with freeware and shareware[5], and use every opportunity to attack inattentive computer users’ devices. This PUP is added as an optional download in the software package, and when users install new software under quick or basic installation setup, they give browser hijacker permission to enter. Indeed, you may not know about hijack because installation wizard does not reveal about it. However, you can stop this and other browser hijackers, adware or other shady tools from getting inside the system. When installing new software, just opt for Advanced or Custom setup, and carefully follow each step. One of them might include the list of optional downloads or pre-selected statements where you agree to make or other suspicious websites as your default. It goes without saying that all these pre-selected items should be deselected.

How to deal with virus?

When dealing with hijacker, you have to options – to fight it bare hands or use professional help. If you feel angry and want to eliminate it on your own, our prepared instructions might be handy. Removing browser hijacker manually requires locating and deleting browser hijacker, the program which gave it a free entrance to your PC, and other applications that might be related to it. Bear in mind that PUP may install additional extensions to the browsers as well, so you have to clean them too. If manual removal seems complicated or you just want to spend your free time doing something more pleasant, you should opt for the second option. Automatic removal requires only installing anti-malware/anti-spyware program and scanning affected computer’s system. Within several minutes your chosen will remove from the device.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove virus, follow these steps:

Uninstall from Windows systems

Browser hijacker may be hiding deeply in the system, so you have to follow the instructions carefully to remove all components related to Don’t forget that you have to delete suspicious elements not only from the computer but from the browsers as well.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Get rid of from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete from Internet Explorer (IE)

Our prepared guidelines will help you to reset Internet Explorer. Then, you will be able to set your preferred homepage and default search engine.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase virus from Microsoft Edge

Follow the instructions to fix Microsoft Edge after the hijack.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Eliminate from Mozilla Firefox (FF) virus may have expanded the list of extensions with unknown extensions. So, if you find suspicious entries, remove them and reset browser’s settings as shown below.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Remove from Google Chrome

Make sure any suspicious extensions wasn’t installed by the browser hijacker. If you find some extensions, plugins or toolbars you don’t remember installing, uninstall them immediately. Follow the instructions to reset Google Chrome:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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  1. Friday says:
    February 3rd, 2017 at 6:52 am

    Reimage saved my browser! Thanks for the recommendation

  2. Michael says:
    February 3rd, 2017 at 6:54 am

    I hate those applications and fake search engine. They are always attached in freeware. I love trying new programs, but I often forget to check additional downloads. Thats how I encoutered this hijacker. Damn.

  3. meu says:
    February 3rd, 2017 at 6:56 am

    I am so lazy to remove it. Hopefully, I force myself to do it on weekend. Fingers croseed that my computer will survive the hijack…

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