IndexerPortal mac virus Removal Guide
What is IndexerPortal mac virus?
IndexerPortal mac virus spams users with ads and changes the main browser settings
If you suddenly start experiencing unwanted symptoms you might have an Adload infection
IndexerPortal is a mac virus that belongs to the Adload malware family. It can cause an increased amount of commercial content, like pop-ups, banners, and redirects. It may also change the main browser settings, like the homepage, new tab address, and search engine.
Users are forced to browse only through selected channels which raises many user privacy and security concerns. Crooks may also use rogue advertising networks that place ads leading to dangerous websites. People can end up on scam pages that try to lure out personal information. This can result in monetary losses and even identity theft.
However, mac adware is much more aggressive than adware designed to infect Windows systems. It can also run scripts in the background and install PUPs (potentially unwanted programs) or malware without the users' knowledge. This can cause serious system damage.
|TYPE||Adware, browser hijacker, mac virus|
|SYMPTOMS||Changed homepage and new tab address, a different search engine; redirects to shady websites|
|DISTRIBUTION||Fake software updates, deceptive ads, software installations from peer-to-peer file-sharing platforms|
|DANGERS||Altered search results can lead to dangerous websites; pop-up ads might be promoting scams; the virus can install other PUPs or even malware in the background|
|ELIMINATION||Eliminating this Mac virus manually can be complicated if you do not have experience. The most effective way to remove it is with a professional security tool that can scan your system to delete every related file|
|FURTHER STEPS||ReimageIntego should be used to completely wipe out any data left and fix the remaining damage|
We previously wrote about many other Adload variants, like ViewOrigin, AllocateType, and ManagerUpdater. They all have the same icon – a magnifier inside a green, teal, or grey background. The virus can bypass Apple's own security system XProtect. That is why most people do not notice the intruder until it has already started making changes.
The main file can be found in the “Applications” folder. However, Adload is very difficult to remove because it uses various evasion techniques. For example, it generates multiple other files disguised as normal system files and scatters them across the machine in different folders.
Mac viruses can infiltrate the system unnoticed by most users
It is best to avoid such infections as much as possible. That is why it is important to know how such viruses are spread. Most of the time, people get infected when installing “cracked” software from Torrent websites, or peer-to-peer file-sharing platforms. Such websites are unregulated so it is impossible to know if the files you are downloading are not malicious.
Another popular method used to distribute Adload is fake Flash Player updates. Crooks create fake websites that prompt users to download updates for Flash Player. Many still do not know that it was discontinued in 2020 and replaced by HTML5. If you see any messages like this, ignore them because they are definitely fake.
Most importantly, you should keep your operating system and software updated. Hackers can use software vulnerabilities to deliver their malicious programs. Software developers regularly release security patches. They should be installed to keep your machine as secure as possible.
Remove the IndexerPortal mac virus
Manual removal may be a race against time. With launch agents, daemons, and cronjobs, it can sometimes take several attempts to beat all of these before one of them manages to rewrite deleted components back. You should not do this yourself unless you know what you are doing and what kind of files you need to delete.
Some of the files can have a .plist extension, a standard settings file, also known as a “properties file,” used by macOS applications. It contains properties and configuration settings for various programs. The app also uses different persistence techniques and drops many files across the system, complicating browser extension and application removal.
To keep your mind at peace, we recommend using professional anti-malware tools SpyHunter 5Combo Cleaner or Malwarebytes, which can detect unwanted programs and eradicate them. You also do not know if the virus installed any additional malicious programs, so this is the safest way to ensure the system is clean.
If you still want to try and delete it manually, proceed with these steps:
- Open Applications folder
- Select Utilities
- Double-click Activity Monitor
- Here, look for suspicious processes related to adware and use Force Quit command to shut them down
- Go back to the Applications folder
- Find IndexerPortal in the list and move it to Trash
If you are unable to shut down the related processes or can't move the app to Trash, you should look for malicious profiles and login items:
- Go to Preferences and select Accounts
- Click Login items and delete everything suspicious
- Next, pick System Preferences > Users & Groups
- Find Profiles and remove unwanted profiles from the list
There are likely to be more .plist files hiding in the following locations – delete them all:
- Select Go > Go to Folder.
- Enter /Library/Application Support and click Go or press Enter.
- In the Application Support folder, look for any suspicious entries and then delete them.
- Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files.
The manual elimination process might not always result in total virus removal. Therefore, we still strongly suggest you perform a scan with security software.
Remove the browser extension
An extension to your browser is also added by IndexerPortal that starts performing all sorts of unwanted tasks. It possibly collects sensitive data and sends it to tracking servers. Some of the data that could be exposed is – IP address, user name, macOS version, browser versions, computer ID, items in the “Applications” folder, a list of agents, daemons, and system configuration profiles.
It would help if you removed the add-on as soon as possible after the dangerous files are eliminated from your system. You can delete cookies and cache automatically with the help of ReimageIntego. It will also fix any damaged files and system errors, so you should notice an improvement in the machine's performance.
If you prefer doing this yourself without additional help, here are the instructions. You will find guides for Google Chrome and Mozilla Firefox at the bottom of this article:
- Click Safari > Preferences…
- In the new window, pick Extensions.
- Select the unwanted extension and select Uninstall.
Cookies and website data:
- Click Safari > Clear History…
- From the drop-down menu under Clear, pick all history.
- Confirm with Clear History.
The simplest and quickest solution to this is completely resetting Safari:
- Click Safari > Preferences…
- Go to Advanced tab.
- Tick the Show Develop menu in the menu bar.
- From the menu bar, click Develop, and then select Empty Caches.
Getting rid of IndexerPortal mac virus. Follow these steps
Remove from Mozilla Firefox (FF)
Remove dangerous extensions:
- Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
- Select Add-ons.
- In here, select unwanted plugin and click Remove.
Reset the homepage:
- Click three horizontal lines at the top right corner to open the menu.
- Choose Options.
- Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.
Clear cookies and site data:
- Click Menu and pick Settings.
- Go to Privacy & Security section.
- Scroll down to locate Cookies and Site Data.
- Click on Clear Data…
- Select Cookies and Site Data, as well as Cached Web Content and press Clear.
Reset Mozilla Firefox
If clearing the browser as explained above did not help, reset Mozilla Firefox:
- Open Mozilla Firefox browser and click the Menu.
- Go to Help and then choose Troubleshooting Information.
- Under Give Firefox a tune up section, click on Refresh Firefox…
- Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.
Remove from Google Chrome
Delete malicious extensions from Google Chrome:
- Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
- In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove.
Clear cache and web data from Chrome:
- Click on Menu and pick Settings.
- Under Privacy and security, select Clear browsing data.
- Select Browsing history, Cookies and other site data, as well as Cached images and files.
- Click Clear data.
Change your homepage:
- Click menu and choose Settings.
- Look for a suspicious site in the On startup section.
- Click on Open a specific or set of pages and click on three dots to find the Remove option.
Reset Google Chrome:
If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:
- Click on Menu and select Settings.
- In the Settings, scroll down and click Advanced.
- Scroll down and locate Reset and clean up section.
- Now click Restore settings to their original defaults.
- Confirm with Reset settings.
How to prevent from getting adware
Do not let government spy on you
The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet.
You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.
Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.
Backup files for the later use, in case of the malware attack
Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.
When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.