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Remove JoeGo ransomware (Removal Instructions) - Decryption Steps Included

removal by Jake Doevan - - | Type: Ransomware

JoeGo ransomware is the cryptovirus that locks users' files and demands a ransom of 0.05 Bitcoin

JoeGo ransomwareJoeGo ransomware is the cyber threat that categorizes as crypto malware because it uses the AES encryption algorithm and makes files useless.[1] Then all this encoded data gets .LOCKED file extension and ransom demanding message appear on the system. Since this is a threat that focuses on Czech-speaking users the note gets displayed in the file named precist.html that means read in the Czech language. The message delivered on the program window informs victims about the whole encryption process and gives further instructions. Developers claim that you need to get their decryption tool to recover encoded files and you have 96 hours to make the cryptocurrency transfer.

The HTML window has the payment system included, and JoeGo ransomware virus developers say that nobody can decrypt the encoded data besides them. However, contacting these people and paying the ransom can lead to money or even permanent data loss. We don't recommend paying because often cybercriminals disappear after the money transfer and your files, unfortunately, remain encrypted and useless.[2]

Name JoeGo ransomware
Type Cryptovirus
Symptoms Locks photos, documents, videos, and archives. Then marks encrypted files and demands to pay up for the file recovery.
File marker .LOCKED
Ransom amount 0.05 BTC
Encryption algorithm AES encryption
Targeted people Czech-speaking users
Distribution Spam email attachments with infected files
Elimination tips Use Reimage Reimage Cleaner Intego or a similar anti-malware program and remove JoeGo ransomware from the machine completely

Since JoeGo ransomware virus belongs to a cryptovirus category, it is one of the most dangerous cyber threats. Malware in this category often targets huge companies, industries, and governments to gain profit.[3] You should note that the primary purpose of such malware is to get money from victims and don't even consider trusting people behind the virus and pay the ransom.

This JoeGo ransomware mainly targets Czech-speaking users, but it also spreads around the world uninterrupted. The first thing the virus does on the infected system is checking if the machine was encrypted before. If not, the army-grade encryption algorithm gets used in the file-locking process and when data gets .LOCKED markers the ransom note gets delivered on the screen.

JoeGo ransomware ransom note is displayed in precist.html and reads the following (translation):

Your files have been encrypted! —————- Time left 95:53:03 —————- What happened to my files? Your documents, photos, music, movies and many other files have been encrypted. By clicking the ” View list of encrypted files ” button , you can view the files that I encrypted to you. These files can only be recovered if you follow the procedure below. [View list of encrypted files ] 

How can I recover my files?
Your data has been encrypted with a unique key using the powerful AES encryption algorithm. This unique key was encrypted using a public key using the RSA algorithm and then stored on your computer.You will need a private key to decrypt your files. This private key is stored on our server. I will give you the private key after paying the financial fee. You have 96 hours of data encryption for payment. If you fail to pay the fee, the private key on the server will be deleted. Then nobody can decrypt your data, you will lose them forever. 
How do i proceed? 
Your unique ID is 332845. 
Transfer the amount of 0.05 BTC using the payment gateway specified below.
Then just wait a while, your files will be decrypted automatically after receiving the required amount. 
[Go to payment gateway.]

JoeGo ransomware encrypts various personal files that can be found on the system as commonly used or valuable. Most often ransomware changes the original code of the data that has these extensions:

  • .avi,
  • .bmp,
  • .doc,
  • .jpg,
  • .mp3,
  • .pdf,
  • .txt,
  • .zip,
  • and others.

JoeGo ransomware virus JoeGo ransomware is the virus that falls into crypto-extortion based malware category because it demands payment in cryptocurrency from its victims.

Additionally to encrypted files, JoeGo ransomware changes system preferences and files on various directories and system folders or Windows registry. The virus installs or deletes files to disable some functions or add other processes and keep running on the system without any interruptions. 

JoeGo ransomware can even disable security functions or programs on the machine to keep you from eliminating this threat quickly. However, the analysis of the main executable AppSrv.exe[4] shows that there are a handful of AV tools that can detect this virus and remove from the machine. 

Since databases of those antivirus tools differ, there are many names that program shows when you try to remove JoeGo ransomware:

  • TR/FileCoder.skjgy;
  • Ransom.JoeGo;
  • Trojan.GenericKD.41199348;
  • Trojan-Ransom.Win32.Encoder.caq;
  • W32.Malware.Gen;
  • Trojan.Encoder.27830.

Choose a proper anti-malware program for the automatic JoeGo ransomware removal and scan the machine thoroughly. Tools like Reimage Reimage Cleaner Intego can check the system fully and find potential threats, remove them and improve the performance of your PC entirely. 

Hackers exploit system vulnerabilities and use infected files to spread ransomware 

Email spam campaigns are one of the more common malware distributing techniques used by many different cybercriminals. Malicious files get attached to the safe-looking emails and delivered to users all over the world. One click on the document or hyperlink included in the notification and the system gets infected with the direct malware payload.

These emails often appear as sent from legitimate source and files in the form of PDFs or documents seem genuine and safe. Unfortunately, downloading and opening the attachment triggers malicious macros and loads malicious script on the targeted PC.

Besides this method, ransomware also uses exploits, botnets, and system vulnerabilities to breakthrough and affect the system with malicious scripts. Keeping the anti-malware program can help avoid these infections if you run a system scan more frequently.

Terminate JoeGo ransomware and ensure the thorough system cleaning

For the proper JoeGo ransomware virus elimination, you should pay more attention to your software choices and sources where you the anti-malware or any other tools. Getting a reliable tool from the official provider is crucial for the best results.

You can remove JoeGo ransomware completely with professional anti-malware tools like Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner, or Malwarebytes. Make sure to get the tool from a reputable source and scan the machine thoroughly. 

After the completed JoeGo ransomware removal, you can check the system, clean possible virus damage and then recover your files. The best solution for encoded files can be the file backups, but many users need alternatives. For that, we have a few software suggestions down below.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove JoeGo virus, follow these steps:

Remove JoeGo using Safe Mode with Networking

Try rebooting the machine in Safe Mode with Networking before scanning the machine with AV tools for JoeGo ransomware removal

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove JoeGo

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete JoeGo removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove JoeGo using System Restore

System Restore is the feature that can also be useful when ransomware affects the machine

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of JoeGo. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that JoeGo removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove JoeGo from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by JoeGo, you can use several methods to restore them:

Use Data Recovery Pro for the file recovery process

When JoeGo ransomware encrypts your data, but you cannot recover those files because you have no backups, you need an alternative. Data Recovery Pro is one of the alternatives

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by JoeGo ransomware;
  • Restore them.

Windows Previous Versions is another feature helpful with encrypted files

Try System Restore and then Windows Previous Versions can be helpful in file restoring

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer is the method that can be used to recover your data

You need to makes sure that Shadow Volume Copies were left untouched before employing ShadowExplorer

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption tool is not available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from JoeGo and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Jake Doevan
Jake Doevan - Computer technology expert

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