Severity scale:  
  (98/100)

LoveServer ransomware virus. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Ransomware
12

LoveServer ransomware creates an encrypted backup, wants a ransom

A new type of ransomware has emerged, and LoveServer virus belongs to it. It appears that it uses open-source ransomware known as TrueCrypt[1] technique, except the fact that LoveServer malware is used for malicious purposes. This new virus doesn’t simply encrypt files and append certain extensions to them. Instead, it puts all target files into one that is called BACKUP DON’T DELETE. This file is colossal, because it stores a lot of victim’s files, sadly, they are encrypted, and so they are inaccessible. LoveServer ransomware also saves a ransom note called R-E-A-D-M-E.TXT on the desktop, and it contains the following lines:

Hello,

I crypted all your important data
I stored the crypted data in your hard disk.
If you want to become your date back, send me an email containing your ip address.

Your ip adress: XX.XXX.XXX.XXX

Email: love.server@mail.ru

Similar viruses were spotted back in 2014, but attackers were using different emails such as serverlock@yandex.com or file.recover@mail.ru. Earlier ransomware authors used to demand about 50 USD for data decryption tool, but now they ask for more. We highly recommend you to think whether your files are worth a couple of hundred or thousand dollars. Maybe you have a backup or store the most valuable data in a USB or another removable drive[2]? If so, you can recover it for free. Besides, there are some tools that might help you to restore the rest of encrypted data. Before you start taking any actions regarding data decryption, remove LoveServer ransomware first. For that, we recommend using the Reimage software. In case you do not have a backup and this filthy ransomware has ruined your files, we suggest waiting. Nowadays, malware experts manage to find flaws in ransomware’s code that allow them to create free decryption applications[3]. Luckily, it happens quite frequently.

 Image of Loveserver ransomware

Why did my computer get attacked by this virus?

LoveServer malware typically reaches target systems via exploit kits, malvertising, and email[4]. So please, do not open vague-looking electronic letters that unknown people send to you. They might look professionally written and reliable, but if they deliver you some links or attachments, better think twice before opening them. Otherwise, your computer can get immediately infected with destructive programs that will take away your precious files. What is more, ransomware can get into the system using vulnerabilities of an outdated software, so make sure you update all your programs on time. Finally, avoid visiting questionable websites, and if you do, please do not download any content from them, and avoid clicking on ads and banners they present. The highest risk of catching a ransomware-type infection hides in gambling/adult content sites[5]!

Effective way to remove LoveServer ransomware

If you’re wondering what is the best way to remove LoveServer virus, we can answer that for you. The best way to remove ransomware is to use anti-malware software. Anti-malware, unlike antivirus, does not only eliminate the most severe viruses, but also annoying ad-supported programs, browser hijackers, and other pests. So if you want to keep your computer nice and clean, better think about automatic LoveServer removal. To start the anti-malware or antivirus on a computer that has been contaminated with it, one must start it in a Safe Mode with Networking.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall LoveServer ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual LoveServer virus Removal Guide:

Remove LoveServer using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove LoveServer

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete LoveServer removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove LoveServer using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of LoveServer. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that LoveServer removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove LoveServer from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by LoveServer, you can use several methods to restore them:

Decrypt some with Data Recovery Pro

Before you start decrypting your files with Data Recovery Pro, make sure that all of virus’ components are entirely gone.

Use ShadowExplorer

In some cases, ShadowExplorer allows you to restore original files (if the virus doesn’t delete them). To check whether it is possible to recover files from Volume Shadow Copies, try using ShadowExplorer.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from LoveServer and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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References


  • Enya

    Still no official decryptor? ;/

  • ZFire

    Thanks for the help. I have deleted the virus and recovered my files from a backup! 😀 yayz

  • infected

    Why did it put all of these into one single file? thats so strange. Not a typical ransomware, huh?

    • U2u

      definitely unique…