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Remove My ShopMate ads (Virus Removal Guide)

removal by Alice Woods - - | Type: Adware

An overview of the questionable My ShopMate characteristics:

To begin with, My ShopMate virus has an official website on which it is introduced as a smart shopping assistant. As a disclaimer we must say that we will not evaluate the functionality of this program but simply comment on a few issues the users and security experts encounter while using it. We should also point out that this application is not technically a virus because it cannot damage your computer itself, but it can be regarded as one because of the questionable activities it initiates on the infiltrated system. This program is designed specifically for the Mac OS X, so the users of Windows or Linux can sit back and relax. However, we do not advise you to let your guard down completely because My ShopMate hijack can easily turn its focus on other operating systems. That’s why we recommend monitoring your computer and running regular scans with respectable anti-virus tools, such as Reimage Reimage Cleaner Intego.

A screenshot of the My ShopMate virus

Questions about My ShopMate ads

Once this virus finds its way through the OS X security system, it primarily targets your browser, so you will probably notice most of the virus indications while surfing the web. It will install as a browser extension on your Google Chrome, Mozilla Firefox or Safari and will immediately start generating a surprising amount of ads. We can’t judge My ShopMate for attempting to present the user with the service he/she subscribed for, but the problem is, the ads and links it offers rarely correspond to the actual user’s interests. It seems that the creators of this application are more focused on promoting their affiliates rather than actually investing in a better service. Besides, they take no responsibility for the content these third-parties decide to advertise:

Furthermore, we have no control over the content of any such advertisements and the existence of the advertisements shall not be construed as an endorsement by the Company of the advertisement or their content.

This means that My ShopMate ads may contain cookies, hide potentially dangerous links or even attract malware to your computer. So, this adware may not be responsible for infecting your computer itself, but it makes a considerable input, allowing this to happen. If you are not willing to risk your computer’s security, or if you simply do not feel happy with the received service, do not hesitate to remove My ShopMate and free some space on your computer.

How does this malware find its way on my computer?

There is an easy explanation to why you suddenly started seeing My ShopMate ads on your browser. The thing is, you did not even have download the app directly from its official website It may have installed on your computer together with other freeware or shareware applications such as PDF converters, download managers, audio players, etc. How could you miss the installation, you ask? Pretty simple. You probably rushed through the software’s setup in “Quick” or “Recommended” modes. Instead, you should have taken the longer path and chosen the “Advanced/ Custom” settings to evaluate whether all the software components are really worth installing on your computer. These settings usually disclose the additional software package components, if there are any, and allow the users to pick out unnecessary programs.

Our opinion on My ShopMate removal:

We cannot determine whether this program actually brings benefit to the long-term users. So, whether you should keep or remove My ShopMate from your device is all for your to decide. We can only offer you the tools which could help achieve the removal as effectively as possible. It is important to point out that antivirus utilities may not detect this program since it is not a virus. Nevertheless, scanning your computer with such a utility is always advisable if you want to maintain a virus-free system. Manual My ShopMate removal is a secondary option, but if the anti-malware utility fails to eliminate the program automatically, you may have to deal with it yourself. In order not to get lost, follow the instructions provided below.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove My ShopMate ads, follow these steps:

Eliminate My ShopMate from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall My ShopMate and related programs
    Here, look for My ShopMate or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Remove My ShopMate from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for My ShopMate or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall My ShopMate from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for My ShopMate and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete My ShopMate removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete My ShopMate ads from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, My ShopMate should be removed from your Microsoft Edge browser.

Erase My ShopMate from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select My ShopMate and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete My ShopMate removal. Click on 'Reset Firefox' button for a couple of times

Get rid of My ShopMate from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select My ShopMate and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete My ShopMate removal. Click on 'Reset' button to complete your removal

Eliminate My ShopMate from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for My ShopMate or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete My ShopMate removal process. Select all options and click on 'Reset' button

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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Contact Alice Woods
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  1. Relict2441 says:
    August 29th, 2016 at 1:28 am

    Barely offers any good deals. Links look fake and redirects are frequent. Would not recommend obtaining it.

  2. Louise Retcher says:
    August 29th, 2016 at 1:30 am

    Hahah “become a smart online shopper!”. More like become a desperate online shopper. Remove My ShopMate as soon as you can

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