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Remove NativeDesktopMediaService virus (Removal Guide) - Free Instructions

removal by Julie Splinters - - | Type: Adware

NativeDesktopMediaService virus is an unwanted application that displays intrusive ads

NativeDesktopMediaService virus

NativeDesktopMediaService is a type of adware[1] program which gathers a certain amount of information about users. As soon as the unwanted program enters the PC via software bundling, it creates two tasks in the task manager called NativeDesktopMediaService and Checker64. These commands are executed so that the malicious program could communicate with external servers and deliver advertisements.

Name NativeDesktopMediaService virus
Type Adware, potentially unwanted program
Related tasks NativeDesktopMediaService and Checker64
Symptoms Intrusive ads and continual redirects disturb browsing sessions
Distribution Software bundling, suspicious sites
Main dangers Malware infections, leaked data
Elimination You can employ security software Reimage Reimage Cleaner Intego or eliminate the threat manually (instructions below)

NativeDesktopMediaService will try to establish connection to the following domains:


NativeDesktopMediaService adware tries to monetize on unsuspecting users, and their unfortunate browsing experience as their Google Chrome, Internet Explorer, Mozilla Firefox or another browser is spammed with pop-ups, banners, deals, coupons, offers and similar ads.

Additionally, these advertisements can hinder the view of legitimate websites and turn internet browsing from a pleasant and informative activity into a complete nightmare. Every time you click on ad NativeDesktopMediaService creators gain revenue. It also boosts traffic to less-popular sites, eventually increasing their sales.

While continual ads might be annoying to deal with, they are not the most treacherous feature of the virus. Its redirecting tendencies can bring you to survey scams, phishing, fake update, tech support scams[2] or even websites infected with malware. Thus, your computer might get contaminated with such cyber threats as ransomware – a file locking virus which renders all personal files unusable. NativeDesktopMediaService removal can save you from these dangerous programs.

Additionally, the malicious NativeDesktopMediaService program gathers a variety of information about you. PUPs authors employ such spying techniques to be able to create an online profile of the infected computer so that the targeted advertisement could be generated.

The gathered data includes, but is not limited to:

  • IP address;
  • Internet Service Provider;
  • Geo-location;
  • Websites visited;
  • Clicks on links;
  • System and software information, etc.

Data harvesting might seem insignificant at the start, as many companies use such marketing techniques. However, as NativeDesktopMediaService is a highly questionable application, it is unknown who could obtain this data. Thus, such activity might end in stolen money or even identity theft.

Therefore, you should remove NativeDesktopMediaService form your computer without hesitation. One of the quickest and most efficient ways to accomplish that is by employing a reputable security program, such as Reimage Reimage Cleaner Intego. Otherwise, you can delete NativeDesktopMediaService manually by using our guide below.

NativeDesktopMediaService adware
NativeDesktopMediaService is a potentially unwanted application which enters users' machines without permission and generates intrusive ads

Unwanted applications are hidden inside freeware installers

Research conducted by[3] experts showed that users are typically unaware how unwanted applications travel around the web. Some inexperienced individuals think that viruses simply enter machines without warning – that is not true. Users are responsible for the online safety and should be aware of dangers lurking around the web.

Unwanted applications typically infiltrate victims’ computers using software bundling – a widespread marketing campaign used all over the world. Free software developers use a simple trick to disguise third-party applications within their installers – they urge users to pick Recommended/Quick installation mode.

Despite these suggestions, users should refrain themselves from trying to save time in such way. Users often miss the tiny “By clicking next, I accept terms and conditions” notice, which is purposely hidden by colorful install buttons and similar artwork.

Thus, never click Next without looking. Read through all the installation instructions properly and pick Custom/Advanced settings. Once prompted, remove all the tick marks next to search engines, add-ons, toolbars, optimization tools, PDF creators and similar useless software.

Uninstall NativeDesktopMediaService and continue safe internet browsing

There are two ways you can remove NativeDesktopMediaService virus: manual and automatic.

Manual NativeDesktopMediaService removal can be executed by following your detailed guide below. Every effort has been made to make it as clear as possible. Nevertheless, if you are not that computer-savvy individual, this task might prove too difficult for you.

Thus, pick a powerful malware removal tool and run a full system scan. We advise you to choose one of the programs below as these applications can ensure complete NativeDesktopMediaService elimination in just a few minutes.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove NativeDesktopMediaService virus, follow these steps:

Remove NativeDesktopMediaService from Windows systems

To uninstall all unwanted applications from Windows OS, follow these steps:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall NativeDesktopMediaService and related programs
    Here, look for NativeDesktopMediaService or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Eliminate NativeDesktopMediaService from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for NativeDesktopMediaService or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of NativeDesktopMediaService from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for NativeDesktopMediaService and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete NativeDesktopMediaService removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete NativeDesktopMediaService virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, NativeDesktopMediaService should be removed from your Microsoft Edge browser.

Erase NativeDesktopMediaService from Mozilla Firefox (FF)

You should reset your Firefox settings to default:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select NativeDesktopMediaService and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete NativeDesktopMediaService removal. Click on 'Reset Firefox' button for a couple of times

Uninstall NativeDesktopMediaService from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select NativeDesktopMediaService and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete NativeDesktopMediaService removal. Click on 'Reset' button to complete your removal

Remove NativeDesktopMediaService from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for NativeDesktopMediaService or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete NativeDesktopMediaService removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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