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Remove NativeDesktopMediaService virus (Removal Guide) - Free Instructions

removal by Julie Splinters - - | Type: Adware

NativeDesktopMediaService virus is an unwanted application that displays intrusive ads

NativeDesktopMediaService virus

NativeDesktopMediaService is a type of adware[1] program which gathers a certain amount of information about users. As soon as the unwanted program enters the PC via software bundling, it creates two tasks in the task manager called NativeDesktopMediaService and Checker64. These commands are executed so that the malicious program could communicate with external servers and deliver advertisements.

Name NativeDesktopMediaService virus
Type Adware, potentially unwanted program
Related tasks NativeDesktopMediaService and Checker64
Symptoms Intrusive ads and continual redirects disturb browsing sessions
Distribution Software bundling, suspicious sites
Main dangers Malware infections, leaked data
Elimination You can employ security software Reimage Reimage Cleaner Intego or eliminate the threat manually (instructions below)

NativeDesktopMediaService will try to establish connection to the following domains:


NativeDesktopMediaService adware tries to monetize on unsuspecting users, and their unfortunate browsing experience as their Google Chrome, Internet Explorer, Mozilla Firefox or another browser is spammed with pop-ups, banners, deals, coupons, offers and similar ads.

Additionally, these advertisements can hinder the view of legitimate websites and turn internet browsing from a pleasant and informative activity into a complete nightmare. Every time you click on ad NativeDesktopMediaService creators gain revenue. It also boosts traffic to less-popular sites, eventually increasing their sales.

While continual ads might be annoying to deal with, they are not the most treacherous feature of the virus. Its redirecting tendencies can bring you to survey scams, phishing, fake update, tech support scams[2] or even websites infected with malware. Thus, your computer might get contaminated with such cyber threats as ransomware – a file locking virus which renders all personal files unusable. NativeDesktopMediaService removal can save you from these dangerous programs.

Additionally, the malicious NativeDesktopMediaService program gathers a variety of information about you. PUPs authors employ such spying techniques to be able to create an online profile of the infected computer so that the targeted advertisement could be generated.

The gathered data includes, but is not limited to:

  • IP address;
  • Internet Service Provider;
  • Geo-location;
  • Websites visited;
  • Clicks on links;
  • System and software information, etc.

Data harvesting might seem insignificant at the start, as many companies use such marketing techniques. However, as NativeDesktopMediaService is a highly questionable application, it is unknown who could obtain this data. Thus, such activity might end in stolen money or even identity theft.

Therefore, you should remove NativeDesktopMediaService form your computer without hesitation. One of the quickest and most efficient ways to accomplish that is by employing a reputable security program, such as Reimage Reimage Cleaner Intego. Otherwise, you can delete NativeDesktopMediaService manually by using our guide below.

NativeDesktopMediaService adwareNativeDesktopMediaService is a potentially unwanted application which enters users' machines without permission and generates intrusive ads

Unwanted applications are hidden inside freeware installers

Research conducted by[3] experts showed that users are typically unaware how unwanted applications travel around the web. Some inexperienced individuals think that viruses simply enter machines without warning – that is not true. Users are responsible for the online safety and should be aware of dangers lurking around the web.

Unwanted applications typically infiltrate victims’ computers using software bundling – a widespread marketing campaign used all over the world. Free software developers use a simple trick to disguise third-party applications within their installers – they urge users to pick Recommended/Quick installation mode.

Despite these suggestions, users should refrain themselves from trying to save time in such way. Users often miss the tiny “By clicking next, I accept terms and conditions” notice, which is purposely hidden by colorful install buttons and similar artwork.

Thus, never click Next without looking. Read through all the installation instructions properly and pick Custom/Advanced settings. Once prompted, remove all the tick marks next to search engines, add-ons, toolbars, optimization tools, PDF creators and similar useless software.

Uninstall NativeDesktopMediaService and continue safe internet browsing

There are two ways you can remove NativeDesktopMediaService virus: manual and automatic.

Manual NativeDesktopMediaService removal can be executed by following your detailed guide below. Every effort has been made to make it as clear as possible. Nevertheless, if you are not that computer-savvy individual, this task might prove too difficult for you.

Thus, pick a powerful malware removal tool and run a full system scan. We advise you to choose one of the programs below as these applications can ensure complete NativeDesktopMediaService elimination in just a few minutes.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove NativeDesktopMediaService virus, follow these steps:

Remove NativeDesktopMediaService from Windows systems

To uninstall all unwanted applications from Windows OS, follow these steps:

To remove NativeDesktopMediaService from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to NativeDesktopMediaService (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Eliminate NativeDesktopMediaService from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for NativeDesktopMediaService or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of NativeDesktopMediaService from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for NativeDesktopMediaService and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete NativeDesktopMediaService removal.Reset Internet Explorer

Delete NativeDesktopMediaService virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the NativeDesktopMediaService-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Erase NativeDesktopMediaService from Mozilla Firefox (FF)

You should reset your Firefox settings to default:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to NativeDesktopMediaService and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case NativeDesktopMediaService did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete NativeDesktopMediaService removal.Reset Firefox 2

Uninstall NativeDesktopMediaService from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to NativeDesktopMediaService by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the NativeDesktopMediaService-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete NativeDesktopMediaService removal.Reset Chrome 2

Remove NativeDesktopMediaService from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to NativeDesktopMediaService and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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