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Remove Norton Security Scan Tech Support virus (Free Instructions)

removal by Lucia Danes - - | Type: Malware

The basic facts about Norton Security Scan Tech Support virus:

Norton Security Scan Tech Support virus is a cyber infection that generates fake support messages. Such online notifications can easily catch your off guard that is why they look so frightening to many computer users. You can be shocked when warning alert pops up on your computer screen out of the blue. However, if it happens, you should not panic or take any rash moves. Make sure if it’s a real warning. Maybe, it’s just the Norton Security Scan Tech Support malware that’s behind it. Once this Trojan gets into your computer, it displays a misleading scan window that warns about serious computer threats being detected. How did it end up on your computer? Probably, with the last freeware you have installed. Furthermore, this virus can easily trick you because it pretends to be Norton Security Scan. Probably most of you know that Norton is a well-known and trustworthy antivirus software developer. However, this fake scan is NOT related to Norton production or the Symantec company in any way. Therefore, if you noticed this alert, you should not hesitate and remove Norton Security Scan Tech Support from your PC. Use ReimageIntego or other virus-fighting software for the elimination.

A screenshot of the Norton Security Scan Tech Support scam virus

Questions about Norton Security Scan Tech Support virus

Norton Security Scan Tech Support Scam is created for scaring computer users into thinking that there are some urgent computer issues that need to be taken care of. In the warning, victims are threatened with data loss, identity theft and other possible damage. Also, it provides a support telephone number 1-888-262-9519. The Norton Security Scan Tech Support “staff” is waiting for your call just to tell about “serious” computer issues and suggest you to purchase a support service or additional software. You should not consider buying their services or software. More importantly, you should not call them in the first place. These calls might be ridiculously expensive, and your next phone bill might shock you. Remember, that no matter how serious they look, such warnings can be a scam. You don’t need to buy anything. The only thing you need to do is perform the Norton Security Scan Tech Support removal which is free and simple. Moreover, if you want to protect your computer in the future, you should install reliable antivirus software, instead of trusting random notifications delivered by programs you haven’t installed.

How does it spread?

Norton Security Scan Tech Support hijack might occur when you download freeware from the Internet. Usually, potentially unwanted programs spread bundled with other software. Bear in mind that PUPs might be bundled even with well-known and reliable freeware. To prevent them from getting into the computer, you should always choose “Advanced” or “Custom” installation settings. Then, you can see what additional programs are suggested for you. Deselect all additional programs and continue installation. Moreover, you should always read the Privacy Policy and license agreements provided by the developers. If you cannot deselect optional programs and license agreement looks shady, do not continue installation. It’s not safe to use this software, and you should look for an alternative program.

Norton Security Scan Tech Support removal:

If this potentially unwanted program ended up on your computer, it might be that you are currently considering its removal. The virus can easily get into your computer, but it can be easily removed as well. You can carry out the Norton Security Scan Tech Support removal automatically or manually. For automatic removal, you should use reliable antivirus software and scan your PC. Moreover, you can remove Norton Security Scan Tech Support manually. In order to help you, we have prepared a step-by-step guide below. For the safety and health of your computer, follow this guide very carefully. Otherwise, use the automatic virus elimination.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Norton Security Scan Tech Support virus, follow these steps:

Remove Norton Security Scan Tech Support from Windows systems

Before removing the Norton Security Scan Tech Support virus from your computer, you should keep in mind that you won’t find directories labeled like this on your computer. This potentially unwanted program will probably be hiding under different titles, so you will have to be very attentive when trying to eliminate it manually. Especially keep an eye on these processes: MusicDrawer.exe, Resouce_Monitor.exe,WindowsProblem.exe.

To remove Norton Security Scan Tech Support virus from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Norton Security Scan Tech Support virus (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Erase Norton Security Scan Tech Support from Mac OS X system

Unfortunately, you will not find all the files related to Norton Security Scan Tech Support virus by simply typing its title into the search bar. Most likely it will be hiding under some completely unrelated titles, which makes the virus removal even more difficult. Nevertheless, you can still look for processes like MusicDrawer.exe, Resouce_Monitor.exe,WindowsProblem.exe. They are related to the virus and should be terminated as well.

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Norton Security Scan Tech Support virus from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Norton Security Scan Tech Support virus-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Norton Security Scan Tech Support virus, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Norton Security Scan Tech Support virus and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Norton Security Scan Tech Support virus-related entries.Uninstall from Mac 2

Eliminate Norton Security Scan Tech Support from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Norton Security Scan Tech Support virus and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Norton Security Scan Tech Support virus removal.Reset Internet Explorer

Uninstall Norton Security Scan Tech Support virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Norton Security Scan Tech Support virus-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Delete Norton Security Scan Tech Support from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Norton Security Scan Tech Support virus and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Norton Security Scan Tech Support virus did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Norton Security Scan Tech Support virus removal.Reset Firefox 2

Get rid of Norton Security Scan Tech Support from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Norton Security Scan Tech Support virus by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Norton Security Scan Tech Support virus-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Norton Security Scan Tech Support virus removal.Reset Chrome 2

Remove Norton Security Scan Tech Support from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Norton Security Scan Tech Support virus and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.

 

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 

 

About the author
Lucia Danes
Lucia Danes - Virus researcher

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