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Norton Security Scan Tech Support virus. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Malware
12

The basic facts about Norton Security Scan Tech Support virus:

Norton Security Scan Tech Support virus is a cyber infection that generates fake support messages. Such online notifications can easily catch your off guard that is why they look so frightening to many computer users. You can be shocked when warning alert pops up on your computer screen out of the blue. However, if it happens, you should not panic or take any rash moves. Make sure if it’s a real warning. Maybe, it’s just the Norton Security Scan Tech Support malware that’s behind it. Once this Trojan gets into your computer, it displays a misleading scan window that warns about serious computer threats being detected. How did it end up on your computer? Probably, with the last freeware you have installed. Furthermore, this virus can easily trick you because it pretends to be Norton Security Scan. Probably most of you know that Norton is a well-known and trustworthy antivirus software developer. However, this fake scan is NOT related to Norton production or the Symantec company in any way. Therefore, if you noticed this alert, you should not hesitate and remove Norton Security Scan Tech Support from your PC. Use Reimage or other virus-fighting software for the elimination.

A screenshot of the Norton Security Scan Tech Support scam virus

Norton Security Scan Tech Support Scam is created for scaring computer users into thinking that there are some urgent computer issues that need to be taken care of. In the warning, victims are threatened with data loss, identity theft and other possible damage. Also, it provides a support telephone number 1-888-262-9519. The Norton Security Scan Tech Support “staff” is waiting for your call just to tell about “serious” computer issues and suggest you to purchase a support service or additional software. You should not consider buying their services or software. More importantly, you should not call them in the first place. These calls might be ridiculously expensive, and your next phone bill might shock you. Remember, that no matter how serious they look, such warnings can be a scam. You don’t need to buy anything. The only thing you need to do is perform the Norton Security Scan Tech Support removal which is free and simple. Moreover, if you want to protect your computer in the future, you should install reliable antivirus software, instead of trusting random notifications delivered by programs you haven’t installed.

How does it spread?

Norton Security Scan Tech Support hijack might occur when you download freeware from the Internet. Usually, potentially unwanted programs spread bundled with other software. Bear in mind that PUPs might be bundled even with well-known and reliable freeware. To prevent them from getting into the computer, you should always choose “Advanced” or “Custom” installation settings. Then, you can see what additional programs are suggested for you. Deselect all additional programs and continue installation. Moreover, you should always read the Privacy Policy and license agreements provided by the developers. If you cannot deselect optional programs and license agreement looks shady, do not continue installation. It’s not safe to use this software, and you should look for an alternative program.

Norton Security Scan Tech Support removal:

If this potentially unwanted program ended up on your computer, it might be that you are currently considering its removal. The virus can easily get into your computer, but it can be easily removed as well. You can carry out the Norton Security Scan Tech Support removal automatically or manually. For automatic removal, you should use reliable antivirus software and scan your PC. Moreover, you can remove Norton Security Scan Tech Support manually. In order to help you, we have prepared a step-by-step guide below. For the safety and health of your computer, follow this guide very carefully. Otherwise, use the automatic virus elimination.

You can remove Norton Security Scan Tech Support automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Norton Security Scan Tech Support virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Norton Security Scan Tech Support virus Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Norton Security Scan Tech Support from Windows systems

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You need to purchase Full version to remove infections.
More information about Reimage.

Before removing the Norton Security Scan Tech Support virus from your computer, you should keep in mind that you won’t find directories labeled like this on your computer. This potentially unwanted program will probably be hiding under different titles, so you will have to be very attentive when trying to eliminate it manually. Especially keep an eye on these processes: MusicDrawer.exe, Resouce_Monitor.exe,WindowsProblem.exe.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Norton Security Scan Tech Support and related programs
    Here, look for Norton Security Scan Tech Support or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Norton Security Scan Tech Support from Mac OS X system

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You need to purchase Full version to remove infections.
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Unfortunately, you will not find all the files related to Norton Security Scan Tech Support virus by simply typing its title into the search bar. Most likely it will be hiding under some completely unrelated titles, which makes the virus removal even more difficult. Nevertheless, you can still look for processes like MusicDrawer.exe, Resouce_Monitor.exe,WindowsProblem.exe. They are related to the virus and should be terminated as well.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Norton Security Scan Tech Support or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Norton Security Scan Tech Support from Internet Explorer (IE)

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  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Norton Security Scan Tech Support and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Norton Security Scan Tech Support removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Norton Security Scan Tech Support virus from Microsoft Edge

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Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Norton Security Scan Tech Support should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Norton Security Scan Tech Support from Mozilla Firefox (FF)

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You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Norton Security Scan Tech Support and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Norton Security Scan Tech Support removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Norton Security Scan Tech Support from Google Chrome

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You need to purchase Full version to remove infections.
More information about Reimage.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Norton Security Scan Tech Support and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Norton Security Scan Tech Support removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Norton Security Scan Tech Support from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Norton Security Scan Tech Support or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Norton Security Scan Tech Support removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of Norton Security Scan Tech Support registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Lucia Danes
Lucia Danes - Virus researcher

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