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Remove virus (Easy Removal Guide)

removal by Julie Splinters - - | Type: Adware virus wants you to call tech support scammers

Questions about virus

If you have received an intimidating pop-up coming from after launching your web browser today, do not rush to call the support number that is provided in the message. This message is false, and it is auto-generated by a potentially unwanted program (PUP), which was silently installed on your computer without your knowledge. This program is categorized as adware, but it differs from typical adware programs a lot. Unlike other ad-supported programs, adware does not display ads related to shopping – it shows bogus warnings and seeks to frighten the computer user by stating that the PC may be infected with unknown spyware, which has caused a security breach. It claims that the only possible way to fix this problem is to call “certified Microsoft technicians” for help, and provides a suspicious number. virus attempts to scare the computer user

If you have received this or a similar pop-up warning, do NOT call the number that is provided in it, because there is a good chance that your computer is infected with adware that wants you to call technical support scammers. There are a variety of reasons why you should not do that – let us list them for you.

  1. First of all, you must know that Microsoft company has nothing to do with these bogus pop-ups. Tech support frauds just hide behind reputable Microsoft’s name to convince inexperienced computer users to listen to their commands;
  2. Secondly, the number that they suggest calling can be a premium rate one, no matter that it is labeled as a toll-free;
    If you called them, they would tell you to go to specific computer system folders to look at particular files, and claim that they are malicious, or they would ask you to complete some confusing tasks. Cyber frauds just want to make you feel confused;
  3. Lastly, they may ask you to buy a particular software that supposedly can fix your computer system. If you refuse, they can offer you to fix your computer for free, but then you will have to provide them access to your PC. DO NOT do that! Cyber criminals just love to take advantage of inexperienced computer users, so bear in mind that they can place malicious files on your computer system immediately after you give them access to your PC. Malware can corrupt your files and ask you to pay a ransom, or it can silently collect your personally identifiable information, bank account logins, and other important data in order to rob you.

To keep your computer safe, remove malware without a delay. These false ads can deceive you, your relatives, or your friends (whoever has access to your computer), and make them call the fake support number. Do not let that happen – follow removal instructions that are provided on the next page and remove this shady software immediately. You can likewise use an anti-malware software to eliminate it, for example, Reimage Reimage Cleaner Intego (for PC) or Webroot SecureAnywhere AntiVirus (for Mac).

How to stop potentially unwanted programs from entering your computer system?

Potentially unwanted programs like hijack computers in a tricky, yet legitimate way. The problem is that the majority of computer users tend to select Default, Express, or Standard installation settings, which are not safe at all. These settings often include hidden agreements to install optional programs like adware. To prevent unwanted programs from infiltrating your computer system, always choose Custom or Advanced installation settings and deselect all unwanted programs that you do not want to install.

What should you do to remove from your computer?

This useless program diminishes computer’s performance and generates fake alerts, so in order to stop them, you must remove virus from the system. If you are concerned about your computer’s security, scan it with a good anti-malware software like SpyHunter to find all other PUPs and malicious programs on it. However, you can also try to uninstall this shady ad-supported application on your own. If you have never done anything like this before, we suggest you to follow these removal instructions:

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Eliminate from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Remove from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Erase from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Uninstall from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Eliminate from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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  1. Wilma says:
    May 31st, 2016 at 10:53 am

    These pop-ups really scared me! I though that my computer is infected, but thanks God it is not…

  2. blanki28 says:
    May 31st, 2016 at 10:54 am

    tech support scams are getting more and more aggressive!

  3. rOBbie says:
    May 31st, 2016 at 10:55 am

    Thank you, SpyHunter fixed my computer, I can no longer see these warnings on my screen.

  4. maxair0 says:
    May 31st, 2016 at 10:56 am

    filthy virus, i am so annoyed… i am so mad because i dont know how did it get into my pc @:(

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