Pooe ransomware: what it is and how to remove it
Pooe ransomware is the version on a list of threats considered the most dangerous crypto extortion-based malware. This file-altering virus infiltrates your system and makes various changes once it's infected, so you can't know if there was ever an infiltration at all because this virus uses silent and stealthy methods to spread.
Facts checked October 6, 2026. Removal steps tested on Windows 11 (26H2) and checked against Microsoft's and the browser makers' current documentation. Sections marked as our earlier report are the original text: they describe the threat as it was then and have not been reviewed since. The 2026 status, the removal steps and the questions are current.
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Pooe ransomware: summary
| Distribution | Game cracks and pirated software gets downloaded |
|---|---|
| name | Pooe ransomware |
| Type | File-locker, cryptovirus |
| Family | Djvu/STOP ransomware |
| ransom note | _readme.txt |
| File marker | .pooe |
| Removal | Scan the PC with security software to find and remove the malware and anything installed with it. Fortect scans Windows for malware and repairs the system files and settings it damaged. Remove it nowTo use the full-featured product, you have to purchase a license for Fortect. The scan is free. |
Show 16 more facts
| Ransom amount | $980/$490 |
|---|---|
| Infection symptoms | Personal files are renamed and cannot be accessed; ransom note appears on the desktop and in affected folders; can't launch security software or visit specific websites |
| Detection names | No Microsoft detection name is known |
| Contact | manager@mailtemp.ch, helpmanager@airmail.cc |
| Encrypted file extension | .pooe |
| Decryptor | No free decryptor is known for this variant; check No More Ransom (nomoreransom.org) for updates |
| Damage | Not recorded in the old report |
| Name | Pooe ransomware |
| Symptoms | Files renamed with a new extension and a ransom note left in folders |
| Evidence | 4 write-ups by security sites; no sample analysed yet |
| Encrypted files | .pooe |
| Ransom note | _readme.txt |
| Attacker contacts | manager@mailtemp.ch |
| Free decryptor | No free decryptor is known (checked 6 October 2026) |
| First seen | 5 July 2021 |
| Facts checked | 6 October 2026 |
- File extension:
.pooe - Note file:
_readme.txt - Contact:
manager@mailtemp.ch
From our report of Jul 2021 · not reviewed since
More from our earlier report on Pooe ransomware
- Ransomware removal has to be performed with reliable anti-malware software to ensure its complete termination and no other malware remains active
- Use the software to repair the damage it caused to the system and recover after the infection
How Pooe ransomware behaves
From our report of Jul 2021 · not reviewed since
Pooe virus is the threat based on cryptocurrency demands that appear once files get encoded
Pooe ransomware is the version on a list of threats considered the most dangerous crypto extortion-based malware.
This file-altering virus infiltrates your system and makes various changes once it's infected, so you can't know if there was ever an infiltration at all because this virus uses silent and stealthy methods to spread. The only symptoms that occur are the ones that get presented once encoding is done and pieces of commonly used files get the .pooe extension.
This Pooe virus is a new addition to the family of Djvu ransomware that was first observed in September 2017. The threat comes silently using pirating services. This way criminals make sure that no one can investigate where the infection came from or how it entered the system.
The virus shows a message with the money demand that comes to the system as a file called _readme.txt when encryption of common files on an infected computer is done. When this virus infects a chosen Windows machine, users may not be able to use any email software since cybercriminals have locked everything down until their demands are met.
The reality is that people do allow the threat themselves. It can happen when the file or software gets downloaded from pirating service or torrent site. What's more interesting that can happen when visiting sharing sites with various cheatcodes and cracks available.
The Pooe virus payload gets distributed around because once such file is opened on one machine the system is in trouble - various folders are altered as well as other preferences and settings. Such changes lead to virus damage and more critical issues.
Warning: If you don't pay the ransom within the given time, malware constantly reminds you via a popup every now and then.
The file has to be sent to the criminals' e-mail address manager@mailtemp.ch, helpmanager@airmail.cc provided on its page. However, there is no need to contact them because this malicious group of people has no feelings about your system issues.
The ransom note that appears in various folders and on the Desktop:


From our report of Jul 2021 · not reviewed since
Pooe ransomware spreading ways
It is hard to say where the threat could come from because it can hide in various places.
The virus may enter the system when users download and install any free applications, but often it is spread through web pages that have been hacked or used for spreading malicious scripts. You can avoid such instances if you download files from reliable sources only. However, people tend to rely on torrent sites more often.
The virus can infect systems just when users visit malicious, corrupted, misleading, or otherwise compromised web pages. The only thing that such sites have in common is their ability to redirect users to phishing domains using a variety of methods including fake Flash Player updates, popups showing Windows update screen that requires user's attention.
This is the only payment option that cybercriminals have provided is Bitcoin transfer. However, it is not confirmed by any experts as a good solution. The only fix for the encrypted files could be decryption. However, in this case, it is less likely to be possible since the newest Djvu versions use an online ID creation system.
The Pooe ransomware note
ATTENTION!
Don't worry, you can return all your files!
All your files like pictures, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees you have?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:
hxxps://we.tl/t-fhnNOAYC8Z
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that's price for you is $490.
Please note that you'll never restore your data without payment.
Check your e-mail "Spam" or "Junk" folder if you don't get answer more than 6 hours.
To get this software you need write on our e-mail:
manager@mailtemp.ch
Reserve e-mail address to contact us:
helpmanager@airmail.cc
Your personal ID:
How to remove Pooe ransomware
Tools you'll need
All of these are free except where noted. Download them on a clean device if the infected PC is offline.
- A USB stick: to keep the ransom note, two or three encrypted files and screenshots off the infected PC.
- Microsoft Defender Offline: built into Windows 11 and Windows 10; scans before Windows starts, so running malware cannot hide.
- Microsoft Safety Scanner: a second, portable scanner with current signatures; each download works for 10 days.
- ID Ransomware: identifies the family from the note and one encrypted file and says whether a decryptor exists.
- No More Ransom: the free decryptors from police and security companies; check it again every few months.
- Fortect (optional): scans Windows for malware and repairs the system files and settings it damaged. The free scan is in the box above.
How to remove Pooe ransomware and get your files back
Work in this order.
Disconnecting comes first, removal comes before any restore, and nothing here asks you to contact the attackers.
Step 1: Disconnect the PC and unplug backup drives
Pooe ransomware encrypts everything it can reach, including drives and shares you connect later. Cut the network first: cable out, or Wi-Fi off from the taskbar.
Then unplug every USB stick and backup disk and pause cloud sync, so the encrypted versions do not replace your online copies. Do not reconnect any of them until the ransomware is removed from the Windows 11 or Windows 10 PC.

Windows 11: turn off Wi-Fi to take the PC offline. Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 2: Save the ransom note and confirm the family
Copy
_readme.txtand one or two files ending in.pooeto a USB stick, and leave the originals where they are.From another device, upload the note and a sample file to ID Ransomware or No More Ransom's Crypto Sheriff, which name the family from the note, the extension and the file structure.
Write down the contact address and your personal ID from the note, because a decryptor or the police may ask for them.
Warning: Never contact the attackers from the infected Windows 11 or Windows 10 PC.

Windows 11: the ransom note and encrypted files to copy for identification. Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 3: Check for a free decryptor
For Pooe ransomware, no free decryptor is known (checked 6 October 2026). Search the family name in the No More Ransom decryption tools list and in the free decryptors of Emsisoft, Avast and Kaspersky, because new tools appear years after an attack.
Important: Keep the encrypted files even if nothing works today, and do not pay before every free option is ruled out: payment does not guarantee a working key.
Decryptors run on Windows 11 and Windows 10, but only after the ransomware itself is removed.
Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 4: Remove the ransomware before you restore or decrypt
Restoring or decrypting files while Pooe ransomware still runs lets it encrypt them again. Run a Full scan in Windows Security > Virus & threat protection > Scan options, then the Microsoft Defender Antivirus (offline scan).
If the ransomware blocks Windows Security, start Safe Mode with Networking and scan from there. Some families install a password stealer as well, so let both scans finish on Windows 11 or Windows 10.

Windows 11: Windows Security > Virus & threat protection > Scan options. Full procedure with screenshots: Run a Microsoft Defender Offline scan
Step 5: Look for shadow copies of the files
Open Command Prompt as administrator and run
vssadmin list shadows. If it lists copies dated before the attack, right-click a folder with encrypted files in File Explorer, choose Properties > Previous Versions, and open or restore a version from before that date.ShadowExplorer, a free tool, shows the same copies when the tab is empty or hidden. Most current families delete shadow copies, so an empty list is normal, but the check takes two minutes on Windows 11 or Windows 10.

Windows 11: vssadmin list shadows shows whether shadow copies exist. Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 6: Restore the files from a backup or recover deleted originals
Restore from an external backup, File History or OneDrive's version history, choosing a date before the attack. Connect the backup drive only after the scans are clean, or the ransomware encrypts it too.
If there is no backup, file recovery software can sometimes find the deleted originals, because some ransomware writes an encrypted copy and deletes the original file.
Stop writing to the drive and try recovery on Windows 11 or Windows 10 before new files overwrite the space.
Full procedure with screenshots: Recover deleted files (Recycle Bin, backups, OneDrive) On uGetFix
From our report of Jul 2021 · not reviewed since
Malware removal should be the first step before any file recovery
Getting rid of Pooe ransomware virus from Windows PC can be hard if you don't know where its malicious components are located and how they act in general.
This way your system will be fully checked for viruses and then fixed automatically by the software without any user's participation needed at all.
The encryption virus is dangerous if you do not react as soon as possible. The demand for $980 or $490 in Bitcoin with the discount can look manageable when your files are valuable, but never consider paying this extortion because it does nothing to help get rid of the infection and often just leads to more problems down the line!
Pooe ransomware comes from a family that's been around for years now, they're known mostly due to their lack of decryption options- although new versions come out every week so there isn't much we can do other than wait until enough time has passed for them all before some good news about those issues surfaces again. Rely on before you even try to recover those affected pieces.
Once a computer is infected with malware, its system is changed to operate differently. For example, an infection can alter the Windows registry database, damage vital bootup and other sections, delete or corrupt DLL files, etc. Once a system file is damaged by malware, antivirus software is not capable of doing anything about it, leaving it just the way it is.
Consequently, users might experience performance, stability, and usability issues, to the point where a full Windows reinstallation is required.
Therefore, we highly recommend using a one-of-a-kind, patented technology of repair. Not only can it fix virus damage after the infection, but it is also capable of removing malware that has already broken into the system thanks to several engines used by the program.
Besides, the application is also capable of fixing various Windows-related issues that are not caused by malware infections, for example, Blue Screen errors, freezes, registry errors, damaged DLLs, etc.
- Download the application by clicking on the link above
- Click on the ReimageRepair.exe
- If User Account Control (UAC) shows up, select Yes
- Press Install and wait till the program finishes the installation process
- The analysis of your machine will begin immediately
- Once complete, check the results - they will be listed in the Summary
- You can now click on each of the issues and fix them manually


From our report of Jul 2021 · not reviewed since
Based on the particular victims' ID file decryption can be either possible or not available
Criminals change their tactics to get more victims affected across the world.
If you have infected your computer with one of the Djvu variants, you should try using Emsisoft decryptor for Djvu/STOP. It is important to mention that this tool will not work for everyone - it only works if data was locked with an offline ID due to malware failing to communicate with its remote servers.
Even if your case meets this condition, somebody from the victims has to pay criminals, retrieve an offline key, and then share it with security researchers at Emsisoft. As a result, you might not be able to restore the encrypted files immediately.
Thus, if the decryptor says your data was locked with an offline ID but cannot be recovered currently, you should try later. You also need to upload a set of files - one encrypted and a healthy one to the company's servers before you proceed.
From here, there are three available outcomes:
- After pressing Download button, a small pop-up at the bottom, titled decrypt_STOPDjvu.exe should show up - click it.
- If User Account Control (UAC) message shows up, press Yes.
- Agree to License Terms by pressing Yes.
- After Disclaimer shows up, press OK.
- The tool should automatically populate the affected folders, although you can also do it by pressing Add folder at the bottom.
- Press Decrypt.
- "Decrypted!" will be shown under files that were decrypted successfully - they are now usable again.
- "Error: Unable to decrypt file with ID:" means that the keys for this version of the virus have not yet been retrieved, so you should try later.
- "This ID appears to be an online ID, decryption is impossible" - you are unable to decrypt files with this tool.


From our report of Jul 2021 · not reviewed since
The attack is quick and silent as the initial infiltration
Like most other threats of this kind, Pooe ransomware can be spread using seemingly harmless freeware and shareware programs.
When you download such an application from a file-sharing site or a torrent website (or even get it directly from the developer), you may not know that there is another program included in the installer.
It may look harmless when your computer security tool shows no signs of malicious activity after its installation. However, if you go deeper into it and check what components are installed on your PC as part of such an application, you will see that there is something else – cryptocurrency miners, trojans, other threats. This is why anti-malware tools are important.
If you have the proper security tool, you can avoid the Pooe virus and other threat infiltration ahead of time. If you already got affected by the virus and you need to detect this infection rely on or and run the software to find all pieces related to the malware. You can risk getting the system double-encrypted if you restore files when the virus is still active.
Since many users do not prepare proper data backups prior to being attacked by ransomware, they might often lose access to their files permanently. Paying criminals is also very risky, as they might not fulfill the promises and never send back the required decryption tool.
While this might sound terrible, not all is lost - data recovery software might be able to help you in some situations (it highly depends on the encryption algorithm used, whether ransomware managed to complete the programmed tasks, etc.). Since there are thousands of different ransomware strains, it is immediately impossible to tell whether third-party software will work for you.
Therefore, we suggest trying regardless of which ransomware attacked your computer. Before you begin, several pointers are important while dealing with this situation:
- Since the encrypted data on your computer might permanently be damaged by security or data recovery software, you should first make backups of it - use a USB flash drive or another storage.
- Only attempt to recover your files using this method after you perform a scan with anti-malware software.


From our report of Jul 2021 · not reviewed since
Install data recovery software
- Download .
- Double-click the installer to launch it.
- Follow on-screen instructions to install the software.
- As soon as you press Finish, you can use the app.
- Select Everything or pick individual folders where you want the files to be recovered from.
- Press Next.
- At the bottom, enable Deep scan and pick which Disks you want to be scanned.
- Press Scan and wait till it is complete.
- You can now pick which folders/files to recover - don't forget you also have the option to search by the file name!
- Press Recover to retrieve your files.
Report it and recover your files
Report it
Report the attack even if you do not expect the files back: insurers and banks ask for the report number, and police use the contacts in the note to link cases.
- United States
- FBI IC3 · FTC ReportFraud
- United Kingdom
- Report Fraud (formerly Action Fraud) · NCSC
- Australia
- ReportCyber (ASD)
- EU countries
- Europol: national reporting sites
Give the victim ID, the note and the date the files were encrypted. A business that holds personal data may also have to notify its data protection authority, in the EU within 72 hours.
Backups: the 3-2-1 rule
Keep three copies of files that matter, on two kinds of storage, with one copy offline or off-site.
A disk that stays plugged in is reached by malware like Pooe ransomware together with the PC; one you connect only for the backup is not.
On Windows 11, File History keeps versions on an external drive, and OneDrive keeps earlier versions of synced files. Before restoring anything, make sure the PC no longer shows files that end in .pooe and no longer open.
Setting it up step by step: 3-2-1 backups on Windows 11 and 10.
Protect your privacy - employ a VPN
There are several ways how to make your online time more private - you can access an incognito tab.
However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise.
Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and VPN will let you browse the Internet without a feeling of being spied or targeted by criminals.
No backups? No problem. Use a data recovery tool
If you wonder how data loss can occur, you should not look any further for answers - human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence.
In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.
If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. is one of the leading file recovery solutions you can find on the market - it is likely to restore even lost emails or data located on an external device.
Questions about Pooe ransomware
Is there a decryptor for .pooe files?
That depends on the family behind the .pooe extension, which this guide cannot confirm yet from the reports alone. Check No More Ransom and ID Ransomware with your ransom note and one encrypted file; they list families with free tools.
If none exists today, keep the encrypted files and a copy of the note on a separate drive, because decryptors are sometimes published months later after flaws are found or servers are seized. Never buy a decryptor from a website that is not the security company that made it.
How do I open .pooe files?
You cannot open them by renaming or by choosing another program. The .pooe ending shows that Pooe ransomware encrypted the content, and only the matching key can reverse it. Renaming a file back to .docx or .jpg changes nothing except the icon, and it can confuse a future decryptor, so leave the names as they are.
To get the content back, use a backup, an unencrypted copy elsewhere, or a decryptor listed on No More Ransom if one exists for Pooe ransomware. Store the encrypted files on an external disk until then.
Should I pay the ransom?
We advise against it, and so do the FBI, Europol and national cyber agencies. Payment does not guarantee a working tool: some attackers never reply, some tools damage files, and some variants have no decryptor at all. Paying also funds further attacks and can make you a target again.
Before considering payment, try every recovery option in this guide and report the attack. Companies must involve their legal adviser and insurer, because payments to sanctioned groups can be illegal. If files are truly irreplaceable, store the encrypted copies and wait; decryptors sometimes appear later.
Can a data-recovery company decrypt my files for a fee?
Only if a decryptor already exists or the company pays the attackers for you. Some "ransomware recovery" services advertise that they can decrypt families with no known flaw; in practice they negotiate with the attackers and add their own fee. Others use the same free tools listed on No More Ransom.
Before you hire anyone, ask in writing how they will recover the files, whether they will contact the attackers and what happens if they fail. A legitimate service answers clearly. If a free decryptor exists for your family, you can run it yourself.
How did Pooe ransomware get on my computer?
The way Pooe ransomware spreads has not been documented yet, so look at your own recent activity. On home PCs, ransomware most often comes with cracked programs, game cheats, key generators and fake updates, or with an e-mail attachment that was opened. On business networks, attackers usually log in through Remote Desktop with a stolen or guessed password.
Think back to what was downloaded or installed in the days before files that end in .pooe and no longer open, and check the Downloads folder and Installed apps sorted by date. Keep anything suspicious for your report, but do not run it again.
Did Pooe ransomware steal my files or passwords?
We do not know yet. Nothing published so far shows data theft by Pooe ransomware, but the only confirmed sign is files that end in .pooe and no longer open, which says nothing about what happened before. Many current ransomware attacks copy files or run a password stealer first, so it is wise to act as if they did.
From a clean device, change the passwords that were saved in the browsers on this PC, starting with e-mail and banking, sign out of all sessions and turn on two-step verification. Watch bank statements and account activity for the next few weeks.
Is Pooe ransomware the same as other ransomware with a similar name?
Not necessarily. Ransomware names come from the file extension, the note or a word in the code, so unrelated families often end up with similar names, and one family can appear under several names. The difference matters: a decryptor or advice for one family does not fit another and can damage files.
Compare the ending added to your files and the exact name of the note with the summary table at the top of this guide, then upload the note and one encrypted file to ID Ransomware from a clean device. If the result names another family, follow the guide for that family instead.
Can I delete _readme.txt?
Yes, the note itself is harmless text and deleting it does not affect your files. Keep at least one copy first, outside the infected PC. _readme.txt contains your personal ID and the attackers' contact details, which identification services use to tell which family encrypted your files, and which a decryptor may need later.
Police reports also ask for it. Once you have saved a copy, you can remove the notes from every folder after the ransomware program has been removed and your files are restored or backed up.
Will .pooe spread to my other drives?
It can. Ransomware encrypts every drive and network share it can reach while it runs, so external disks, USB sticks and shared folders connected during the attack may also have files ending in .pooe. Disconnect everything now, then check each device from a clean computer.
Do not plug a backup drive into the infected PC until the ransomware has been removed with an offline scan. Cloud folders such as OneDrive sync the encrypted versions, but they keep earlier versions you can usually restore.
Will Fortect remove Pooe ransomware?
Fortect scans Windows for malware and unwanted programs and repairs the system files and settings they change, and its free scan shows what it finds on your PC before you decide anything.
For Pooe ransomware, follow the plan above as well: the browser steps take back permissions and settings that no scanner treats as a threat, and uninstalling the program that brought it removes the source.
Run Microsoft Defender's full scan and, if anything was found, its offline scan as a second opinion. If the symptoms are gone after the plan and both scans are clean, there is nothing more to do.
Sources
- Reddit: Ransomware .POOE decryption (read October 6, 2026)
- Virusai: Virusai (read October 6, 2026)
- VirusTotal: Virus detection rate (read October 6, 2026)
- CISA: StopRansomware (read October 6, 2026)
- No More Ransom (read October 6, 2026)