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“Product Key – Customer Support” virus. How to remove? (Uninstall guide)

removal by Linas Kiguolis - - | Type: Ransomware
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Beware of “Product Key – Customer Support” scammers!

If you suddenly cannot access your computer because of a dummy “Product Key – Customer Support” lock screen, which asks you to get in touch with tech support technicians, then we have no doubts that your system is currently controlled by “Product Key – Customer Support” virus. If this fake screen has appeared on your computer screen, asking to enter a valid Windows Product key, and if none of the keys you enter work, there is no need to worry about copyrights of your software license. This fake Windows activation screen indicates that you have been infected with malware meant to promote fake technical support number, which is provided on that fake lock screen. Please, do not fall for scammers’ trickeries and do not call the number provided. Scammers working on this project seek to intimidate naive computer users, give them remote access to the computer, and, depending on scammer’s mood, either infect the system with malware or swindle money from an innocent computer user. In some cases, crooks attempt to convince the user to buy some useless “security” software.

In general, they ask the user to go to the computer, perform some tasks, open registry and make some modifications, and so on. They aim to convince the user that computer system is compromised and that he or she needs to rely on “professional” computer technicians and do as they say. However, these scammers have no good intentions, so be careful and do not fall for their tricks! You can remove “Product Key – Customer Support” malware quite easily if you use an anti-malware software. Our team recommends using Reimage software, however, you will need to start your PC in a Safe Mode first. You can find informative instructions explaining how to close the lock screen and run anti-malware software below this text.

Product Key -Customer Support malware prevents user from using the computer

How did you install this malware on the computer?

You are probably confused and seek to find out how did this “Product Key – Customer Support” hijack your computer without your knowledge. Sadly, the fact that it has managed to pass your computer protection system indicates that you should take serious actions to protect your system from such infiltrations, because currently, the computer is vulnerable to such threats. Typically, such Fake Windows Activation viruses hijack the system when installed with free programs, bogus software updates, and so on. Be very careful when you install software on the system because part of free programs available online carries additional components, such as adware, browser hijackers, or malicious applications like “Product Key – Customer Support” virus. Make sure you install programs using Advanced or Custom installation settings and deselect all unwanted items added to your download. Never rely on pre-selected options because they can trick you into installing useless or even harmful software without even knowing it.

How to remove “Product Key – Customer Support” software?

We do not recommend you to remove “Product Key – Customer Support” virus manually because you might make some mistakes and leave particular components of this malware on the system. If you wish to entirely delete this malware and leave your computer free of other critical files, then automatic “Product Key – Customer Support” removal option should be your choice. For that, you can use one of our recommended applications listed below. However, before you run them, remove the lock screen first. Instructions are provided below.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “Product Key – Customer Support” virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual “Product Key – Customer Support” virus Removal Guide:

Remove “Product Key – Customer Support” using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

To close the lock screen, enter closecloseclosecloseclose into the verification box. If this code doesn’t close the screen, follow instructions provided below.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove “Product Key – Customer Support”

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete “Product Key – Customer Support” removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove “Product Key – Customer Support” using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of “Product Key – Customer Support”. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that “Product Key – Customer Support” removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove “Product Key – Customer Support” from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by “Product Key – Customer Support”, you can use several methods to restore them:

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from “Product Key – Customer Support” and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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  • myrthaa

    Hi, I have managed to handle this virus with your help. Thanks a lot!

  • Bilzerian

    really good information, i gotta tell my grandmother this. she still uses computer although she is 85!

  • Benjamin

    Thanks God, I have remove this virus. I am happy that my kids havent seen this screen first – they would have called these freaks, I guess! Screw tech support scammers!

  • Ozzy

    Its good that someone shares information like this.