Severity scale:  
  (55/100)

Research Soft virus. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Malware

Research Soft virus is yet another program advertising fake tech support numbers

Questions about Research Soft virus

Research Soft virus is a malware variant that poses as a bogus Windows Update screen, asking the user to “keep your PC on until this is done” and pretending to be installing and applying updates. Then the virus suddenly stops the bogus operation and triggers a pop-up message stating that error occurred and the update cannot be installed. Research Soft malware also repeats the command to keep the computer on and displays the following message:

We couldn’t undo the changes
Contact Support 1-800-418-4202

However, you should NOT even think about calling this number, unless you wish to have a chit-chat with cyber criminals. These criminals work as tech support scammers, and their primary target is to swindle money from the use. Our research team member has called these scammers and pretended to be following their commands, who were trying to convince the researcher to carry out series of commands, open MSConfig, Regedit, and other panels where system settings can be altered. This way, they try to confuse the victim even more and later on, when the victim loses hope to fix the computer, they suggest a “friendly” option – they ask the victim to provide remote access to the computer so that they can fix it remotely. Do not ever try to provide such access to these scammers – they will only plant malware on your PC or access valuable documents or steal data from you. If this fake update screen pop-ups on your screen, install an anti-malware software and remove Research Soft scareware immediately. If you wish, you can use one of the anti-malware programs that we recommend – Reimage or Malwarebytes. Do not let scammers deceive you!

Screenshot of Research Soft virus attack

How does this malware spread?

Research Soft Tech Support malware spreads along other applications and can be installed alongside them. The problem is that many free programs are bundled with additional programs that are promoted as recommended ones; however, such additions are rarely presented in a direct way. Typically, they hide under safe-looking installation settings such as Default or Standard. These settings should not be trusted, at least when installing freeware or shareware. Instead, opt for Custom or Advanced option and check what lies behind these settings. Either one or another option should provide you with a list of “recommended downloads,” which should be deselected immediately. This way, you can avoid stealthy installation of PUPs and malware. However, sometimes malware can slither into your computer as a Trojan horse – therefore, you should stay away from intrusive ads and suspicious email attachments that reach you. Clicking on such advertisements or opening concealed infectious attachments can instantly install malware on the system.

How to remove Research Soft scareware?

Remove Research Soft virus as soon as you see the message to contact tech support. This software is dangerous and poses a threat to your computer system. It’s not that easy to remove it, and we highly advise you to do that automatically. You can find full Research Soft removal instructions below.

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If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
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Alternate Software
Malwarebytes
Alternate Software
Malwarebytes

To remove Research Soft virus, follow these steps:

Remove Research Soft using Safe Mode with Networking

Follow the instructions given below and start your PC in Safe Mode with Networking. Then follow these commands:

First of all, try looking for Research Soft Uninstaller. For that, go to Control Panel > Add/Remove Programs (or Uninstall a Program). Sort all programs by date of installation and look for suspicious entries then. Click on such entries and click Uninstall then. We suggest looking for Research Soft 4.4.4.1. In case this malware does not go away, use the anti-malware software to uninstall it.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Research Soft

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Research Soft removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Research Soft using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Research Soft. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Research Soft removal is performed successfully.

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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