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Remove redirect (Removal Guide) - Mar 2017 update

removal by Ugnius Kiguolis - -   Also known as eShield | Type: Browser hijacker

What is virus is a browser hijacker or hijackware[1] which has been actively spread together with eShield application. This program was presented to PC users back in 2015 and then renewed its activity in the beginning of 2017. The search engine, judging on its name only, can seem to be a safe way to search the Internet. However, even if it claims to be capable of improving your security and privacy, it cannot be trusted. We recommend being careful with when using this site and, especially, when entering your private information because it belongs to the group of potentially unwanted programs (PUPs)[2] which infiltrate computers without users’ approval and then return sponsored search results. A decision to use this hijacker for your searches can lead you to such problems as unwanted pop-up ads, redirect problems, slow downs, tracking, etc.

We should also warn you that bundling has been actively used to spread this redirect virus on the Internet. It seems that the main app which leaves people dealing with against their will is eShield and other programs which are offered for free. The most of these applications are legitimate tools which can be used freely. However, beware that they need to be monitored while downloading from the Internet because they can be involved to bundling. If you want to prevent system hijack and similar problems, you need to install reliable anti-spyware on your computer. We highly recommend using Reimage Reimage Cleaner Intego for the prevention of such hijackers and removal from the system. Make sure you use updated scanners to find unwanted files on your computer with no problem and prevent problems related to the removal of this PUP.[3]

  The image of eShield Search virus has been actively spread in a bundle with eShield program. If you failed to monitor its installation, you can also be infected

The developers of eShield program claim that it’s “a browser security tool that offers protection from malicious sites and identity threats while searching and surfing the Web.” While we can’t claim that this program is not capable of doing that, it may trick you into using this search engine against your will. As we have already mentioned, you can install this questionable search engine together with the app without knowing that. Once you do that, you can find it instead of your favorite start page and the default search engine. If you try using this search engine, you may be convinced that it has no difference when compared to Google, Yahoo and other search sites. However, the main difference is the search results provided by these search engines. Beware that virus seeks to earn the money with the help of pay-per-click scheme[4]. That’s why it fills its search results with questionable third-party links.

This search engine is compatible with all popular web browsers, including Google Chrome, Mozilla Firefox, Safari and Internet Explorer. To prevent its removal, it may also install several browser helper objects[5] on each of these. In addition, it may block your attempts to change these changes back to normal. If you want to avoid redirects to questionable third-party websites, you should look for other search engine. For preventing malware and other viruses, you can easily use reputable anti-spyware, such as Reimage Reimage Cleaner Intego. This program can also help you to remove from your computer with each of its components, including browser helper objects that have already been mentioned in this post.

How can I avoid browser hijackers?

To prevent infiltration of this browser hijacker, you have to be careful while installing free software from the Internet. To avoid letting hijack each of your web browsers, you need to monitor installation of every freeware. To do that, make sure you carefully read every review of the software before downloading it to your computer. Pay attention to what other people say about the program you are about to install. Then, make sure you read the Privacy Policy, End User’s Agreement and similar information which is provided by the developer. If you can’t find anything suspicious, you can start installation of the program. For that, you should select either Custom or Advanced installation option and then deselect check marks that allow changes in your start page and the default search engine. If you have been infected, keep in mind that none of the websites which redirects you to should be trusted. Therefore, it’s recommended to stick to the reliable anti-spyware and remove this PUP from the system.

How to remove virus?

Do you want to know how can you remove hijacker from your computer? For that you can use one of recommended anti-spyware programs or follow the guide which is given down below. Keep in mind that letting such PUPs stay on the system can cause redirects to malicious websites, interruptions of annoying pop-up ads, and similar problems. Besides, they are capable of tracking PC users against their will for getting more details about their interests and browsing habits. You can never be sure that such information won’t be sold to suspicious parties trying to use it for identity theft and similar crimes. In order to avoid suspicious browser hijacking, you have to be careful when installing freeware on your computer since it tends to be filled with additional components, such as add-ons, plug-ins, toolbars, and extensions. If you need to perform removal on your computer, you can use a guide given below.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove redirect, follow these steps:

Uninstall from Windows systems

To remove, you need to uninstall each of its components. In this case, you should remove eShield, eShield Browser Security, eShield Safe Web, and other entries that belong to the same developer.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove from Internet Explorer (IE)

We highly recommend removing eShield, eShield Safe Web, eShield Browser Security, and other add-ons that could be related to this browser hijacker. You can also reset your web browser.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of redirect from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Erase from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Delete from Google Chrome

If you are dealing with hijack, you need to reset the browser or follow the steps given below. Make sure you remove its add-ons: eShield, eShield Safe Web, eShield Browser Security.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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