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Remove virus (Removal Guide) - Oct 2016 update

removal by Jake Doevan - - | Type: Browser hijacker

Can I trust is a misleading search engine, developed by Jyulam Technology Inc. You shouldn’t replace your favorite search engine with this one because it can show you sponsored search results filled with misleading links and pop-up ads. According to researchers, these links can redirect you to questionable websites that have nothing to do with your search queries. If you don’t want to end up on a malicious domain, you need to stay away from this search site. Of course, it can also show up on your computer without your permission as it has been actively distributed together with the questionable software called FVP Image Viewer. Be careful with this software because it is deemed to be a potentially unwanted program (PUP) and has also been used to spread and hijackers. Each of these search engines are identical and should never be used for searching. If you have noticed any of them instead of your homepage or the default search engine, do NOT ignore these changes. In this case, make sure you remove from your computer together with each of its components. The easiest way to eliminate it from your PC is to use Reimage Reimage Cleaner .

What are the main cons of this browser hijacker?

Questions about virus

Looking like a regular search engine, and its versions do not look suspicious. However, you should have already noticed that it is capable of replacing your homepage without your permission. Moreover, you should gradually notice more and more problems while keeping this hijacker on your computer. Let us provide a list of the main inconveniences caused by this browser hijacker:

  • This doubtfully reliable application diminishes the system performance.
  • It replaces browser’s homepage and does not allow to replace it with another web page.
  • The search service this page provides is deceptive: it displays sponsored search results and causes ads to third party websites. Keep in mind that some search outcomes might be corrupted and carry delusive hyperlinks that can cause redirect on your web browser.
  • Be careful because this PUP might aim to reroute you to unreliable third-party websites that are affiliated with this program; some of such websites may promote critical applications (spyware or malware). You should bypass high-risk web sources at all times; do not agree to install questionable programs because they might be malicious.
  • It is also known that this hijacker is capable of spying on your activity online. Once inside and active, this dubious application tracks what websites do you visit, what files do you download, what links do you click on, how much time do you spend on particular websites, what do you search for on the Internet and so on. If you prefer to keep such information for yourself, you should perform a quick removal on your system. virus

How did hijack my computer?

This browser hijacker is mostly distributed via corrupted software installers. To avoid installing it, or any other potentially unwanted apps, you should follow several simple commands how to safely install any kind of software:

  • Make sure you download programs only from verified and safe web sources.
  • Read Terms of Use form – it is a very important document, and it provides ALL the needed information about the software that you want to install.
  • Aim to install software in Advanced or Custom installation mode. If you choose to install it via Default or Standard mode, you risk ending up with additional programs on your system.
  • To make sure you will install only the program that you wish to get, deselect ALL suggestions to download and install optional freeware. Do not take the risk downloading unfamiliar programs – they might be dangerous.

Remember these steps every time you download a new program to your PC. However, if has already affected your system, you need to remove it ASAP. removal procedure

Rather than providing useful search service, virus causes numerous problems that can be eliminated only by removing this browser hijacker from the system. Otherwise, your computer system can be infected with other viruses, such as adware, other hijackers and even ransomware. Luckily, it is not a disastrous computer virus, so it can be removed quite easily. To eliminate it from your computer, you can use two different methods. First of all, you can install one of anti-spyware programs that are given below. These programs have been approved by various security researchers, so there is no doubt that they can help you clean your computer automatically. However, if you don’t want to remove automatically, you can do that with the help of steps that are given below. In this case, you must be patient and attentive while performing these steps to prevent unexpected problems on your computer. More details about removal are given here:

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove virus, follow these steps:

Eliminate from Windows systems

To remove this browser hijacker from Windows OS, you need to uninstall,,, and similar entries. You should also uninstall FVP Image Viewer.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Remove from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall from Internet Explorer (IE)

Redirects to, and can be stopped by uninstalling FVP Image Viewer extension and resetting web browser.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Delete from Mozilla Firefox (FF)

You need to remove FVP Image Viewer extension and other apps that are related to, and hijackers. Resetting web browser is also recommended.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Erase from Google Chrome

To fix Google Chrome, remove FV Image viewer and other extensions that could be related to your browser hijacker. Then, reset your Chrome and finish with removal.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Eliminate from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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  1. Aleksandr says:
    January 29th, 2016 at 7:22 am

    removed it, the instructions are good.

  2. caithl.the.fine says:
    January 29th, 2016 at 7:23 am

    This browser parasite is a pain in the ass that refuses to go away!!!!!!! I lost my patience and installed SpyHunter, now I realize that I wasted my time trying to remove this threat manually. SpyHunter fixed this in minutes.

  3. leo990 says:
    January 29th, 2016 at 7:24 am is totally worthless. I regret installing FVP.

  4. KenZ0 says:
    January 29th, 2016 at 7:25 am

    i know right. i installed FVP image viewer too, and this search engine showed up right after I finished the installation. It set itself as the homepage and new tab page as well. glad that i have removed it already

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