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Remove virus (Chrome, Firefox, IE, Edge) - Tutorial

removal by Olivia Morelli - - | Type: Browser hijacker – a search engine that is not recommended to use is a suspicious search engine created by Findinfo Ltd, which spreads as a browser extension in the software bundles and can be downloaded directly from Chrome web store. Security experts have put this application to the potentially unwanted programs’ category and classified it as a browser hijacker.[1] After installation, it might replace browser’s current homepage, default search or/and new tab URL address. The main page of the search engine includes access to popular social media sites, email services, various sports-themed and movie-related websites. What is more, users are offered to watch suggested movies or sport shows directly from the homepage. Despite these lovely and interesting features, so-called virus might put users’ privacy in danger. The Privacy Policy reveals that this program might collect personally identifiable information, such as name, address, email, phone number. Besides, it also tracks anonymous and browsing-related information. There’s no doubt that such data is used for advertising purposes. However, it may also be shared with third-parties, advertising networks, and other business partners. Thus, if you do not want to be bombarded with commercial content, you should remove ASAP. The best way to do that is to scan device with Reimage Reimage Cleaner Intego or another reputable anti-malware program.

The image of claims to provide search results enhanced by Google. However, you should be aware that such saying means that it only uses a database of the search giant. Thus, search results might differ, and you might discover hidden sponsored links in the results page. What is more, all searches are redirected to Ozby search, which is also known as a browser hijacker. Therefore, trusting this engine is not recommended. With the help of this tool, you may explore the world of useless commercial content, promoted websites and dangerous online sources. Indeed, one of the most important reasons why removal should be completed as soon as possible is its redirect tendencies. Some of the links might lead to potentially dangerous websites where you can get infected with malware or suffer from other online scams.

As we already mentioned, the hijacker is capable of tracking information and using it for marketing purposes. According to the Privacy Policy, this tool might also allow installation of third-party tracking technologies and might display various ads. There’s no doubt that developers do not take responsibility for possible damage that might be caused by third-party content. Though, it’s not fair for the users. Aggregated information about their browsing habits and personal interests might be used against them. The hijacker might deliver personalized and interest-based ads[2] that should encourage users to click them. However, such click might cause infiltration of Trojan or ransomware. Such dangerous redirect tendencies make this program unreliable and unsafe for users and their computers.

The illustration of virus is a suspicious search engine that might look interesting or convenient to movie lovers and sports fans.

Browser hijacker might get inside the computers unnoticed hijack might be sudden and unexpected. This browser extension is distributed as an optional component in the software bundles. When installing freeware or shareware under Standard/Quick settings, users can unintentionally download this app as well. It might happen because such setups rarely openly disclose about additional software, and installs them by default. Thus, seeing replaced browser’s homepage becomes a huge surprise for many people. In order to avoid such unpleasant changes, users should always install programs under Advanced/Custom settings, and deselect all suggested third-party programs or agreements to make default search engine. It’s the only way to stop PUPs from getting inside the system. Meanwhile, this browser hijacker also can be downloaded directly from Chrome web store. There it hides under Moviecarpet v1.1 browser extension, and you should definitely stay away from it!

Steps to remove browser hijacker from the PC

If you installed this app yourself, it should be enough to remove browser extension and reset Google Chrome. Otherwise, you should look up for other third-party programs installed on the computer and uninstall them from Control Panel. Our prepared step-by-step guide below will help you to get rid of the hijacker manually. However, if your browser was hijacked, we highly recommend automatic removal. You should scan your device with an anti-malware program and delete all hijacker-related components that might have been installed on the computer. Such entries might help the hijacker to come back. It’s better to get rid of them all!

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Erase from Windows systems

In order to remove browser hijacker entirely from the system, you need to check the list of recently installed programs on the computer. Uninstall all suspicious entries that might be related to the hijacker. Then, do the same with web browser and reset its settings.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Delete from Mac OS X system

Open the list of applications and uninstall all unknown programs that might be related to the hijacker.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Eliminate from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Get rid of from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Uninstall from Google Chrome removal requires uninstalling browser extension from the Google Chrome and resetting the browser. First of all, follow these steps to uninstall unwanted extensions or add-ons:

1. Open the browser and click the Menu icon on the right-top corner of the page. 

2. Choose More Tools and go to Extensions.

3. In the list look for extensions you want to delete and choose “Remove from Chrome” option.

4. In the popped up window choose “Remove” option.

If you see any icons of this browser extension on the Chrome toolbar, you should right-click on it and choose “Remove from Chrome” option. Then, reset the browser as shown below in order to get rid of all tracking cookies and other third-party entries.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Erase from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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