virus (Chrome, Firefox, IE, Edge) - Tutorial virus Removal Guide

What is virus? – a search engine that is not recommended to use is a suspicious search engine created by Findinfo Ltd, which spreads as a browser extension in the software bundles and can be downloaded directly from Chrome web store. Security experts have put this application to the potentially unwanted programs’ category and classified it as a browser hijacker.[1] After installation, it might replace browser’s current homepage, default search or/and new tab URL address. The main page of the search engine includes access to popular social media sites, email services, various sports-themed and movie-related websites. What is more, users are offered to watch suggested movies or sport shows directly from the homepage. Despite these lovely and interesting features, so-called virus might put users’ privacy in danger. The Privacy Policy reveals that this program might collect personally identifiable information, such as name, address, email, phone number. Besides, it also tracks anonymous and browsing-related information. There’s no doubt that such data is used for advertising purposes. However, it may also be shared with third-parties, advertising networks, and other business partners. Thus, if you do not want to be bombarded with commercial content, you should remove ASAP. The best way to do that is to scan device with FortectIntego or another reputable anti-malware program.

The image of claims to provide search results enhanced by Google. However, you should be aware that such saying means that it only uses a database of the search giant. Thus, search results might differ, and you might discover hidden sponsored links in the results page. What is more, all searches are redirected to Ozby search, which is also known as a browser hijacker. Therefore, trusting this engine is not recommended. With the help of this tool, you may explore the world of useless commercial content, promoted websites and dangerous online sources. Indeed, one of the most important reasons why removal should be completed as soon as possible is its redirect tendencies. Some of the links might lead to potentially dangerous websites where you can get infected with malware or suffer from other online scams.

As we already mentioned, the hijacker is capable of tracking information and using it for marketing purposes. According to the Privacy Policy, this tool might also allow installation of third-party tracking technologies and might display various ads. There’s no doubt that developers do not take responsibility for possible damage that might be caused by third-party content. Though, it’s not fair for the users. Aggregated information about their browsing habits and personal interests might be used against them. The hijacker might deliver personalized and interest-based ads[2] that should encourage users to click them. However, such click might cause infiltration of Trojan or ransomware. Such dangerous redirect tendencies make this program unreliable and unsafe for users and their computers.

The illustration of is a suspicious search engine that might look interesting or convenient to movie lovers and sports fans.

Browser hijacker might get inside the computers unnoticed hijack might be sudden and unexpected. This browser extension is distributed as an optional component in the software bundles. When installing freeware or shareware under Standard/Quick settings, users can unintentionally download this app as well. It might happen because such setups rarely openly disclose about additional software, and installs them by default. Thus, seeing replaced browser’s homepage becomes a huge surprise for many people. In order to avoid such unpleasant changes, users should always install programs under Advanced/Custom settings, and deselect all suggested third-party programs or agreements to make default search engine. It’s the only way to stop PUPs from getting inside the system. Meanwhile, this browser hijacker also can be downloaded directly from Chrome web store. There it hides under Moviecarpet v1.1 browser extension, and you should definitely stay away from it!

Steps to remove browser hijacker from the PC

If you installed this app yourself, it should be enough to remove browser extension and reset Google Chrome. Otherwise, you should look up for other third-party programs installed on the computer and uninstall them from Control Panel. Our prepared step-by-step guide below will help you to get rid of the hijacker manually. However, if your browser was hijacked, we highly recommend automatic removal. You should scan your device with an anti-malware program and delete all hijacker-related components that might have been installed on the computer. Such entries might help the hijacker to come back. It’s better to get rid of them all!

You may remove virus damage with a help of FortectIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of virus. Follow these steps

Uninstall from Windows

In order to remove browser hijacker entirely from the system, you need to check the list of recently installed programs on the computer. Uninstall all suspicious entries that might be related to the hijacker. Then, do the same with web browser and reset its settings.

Instructions for Windows 10/8  machines:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program. Uninstall from Windows 1
  3. From the list, find the entry of the suspicious program.
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK. Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program. Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete from macOS

Open the list of applications and uninstall all unknown programs that might be related to the hijacker.

Remove items from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for all related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash) Uninstall from Mac 1

To fully remove an unwanted app, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files. Uninstall from Mac 2

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom. Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear. Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running. Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick Delete Advanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose Advanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove. Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now. Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset. Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Remove from Google Chrome removal requires uninstalling browser extension from the Google Chrome and resetting the browser. First of all, follow these steps to uninstall unwanted extensions or add-ons:

1. Open the browser and click the Menu icon on the right-top corner of the page. 

2. Choose More Tools and go to Extensions.

3. In the list look for extensions you want to delete and choose “Remove from Chrome” option.

4. In the popped up window choose “Remove” option.

If you see any icons of this browser extension on the Chrome toolbar, you should right-click on it and choose “Remove from Chrome” option. Then, reset the browser as shown below in order to get rid of all tracking cookies and other third-party entries.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

Delete from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension and select Uninstall. Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History. Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches. Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting stealing programs

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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