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Remove “Security Update Error” virus (Tech Support Scam) - Simple Removal Guide

removal by Gabriel E. Hall - - | Type: Adware

Be aware of a new example of Windows technical support scam: ”Security Update Error” (Error 0xB6201879)

Screenshot of "Security Update Error" virus

“Security Update Error” is a fake message that might pop up on your browser that informs that Zeus virus[1] detected on the computer. We want to point out that Windows Defender or any other anti-virus programs do not provide security alters on the browser. Therefore, it’s a pure scam, and you should not call “technicians” to get help.

Users are usually redirected to the malicious website by an adware program. However, some shady sites may trigger such redirects as well. This site delivers a security update error pop up
which says:

http://b2-2609123.tk is requesting your user name and password. The site says: “Security Update Error 0xB6201879 Help Desk: 44-800-090-3820 (TOLL-FREE)”

or

A username and password are being requested by http://will.manufacturevs.top. The site says:
“Security Update Error 0xB6201879 Help Desk: +1 (888) 944-5714 (TOLL-FREE)”

Supposedly, users have to call the provided number and get necessary user name and password, as well as eliminating the infamous banking Trojan. The website itself warns that users should not shut down or reset the computer. If they do so, they are said to lose access to the computer “to prevent further damage to our network.”

Moreover, “Security Update Error” scam warns that user’s privacy and the computer might be at risk too. Due to the spyware, riskware[2] and Zeus attack, users may have lost financial data, Facebook and email logins, credit card information, pictures and other documents stored on the computer.

However, we want to remind that this alert is fake. Authors of the “Security Update Error” tech support scam wants you to call them. Why? They might have numerous reasons, for instance:

  • trick you into purchasing suspicious security software;
  • get your personal information, such as full name, credit card information or home address;
  • convince you to agree to install remote access tools to “fix the problem quicker”;
  • install additional malware or spyware on your computer.

It goes without saying that you should not make the call. Just close the browser. However, if redirects to the scam website continue, you should take care of your computer’s security. These redirects might be triggered by an adware program. Thus, you may need to put extra effort to remove “Security Update Error” virus.

For quick and simple “Security Update Error” removal we suggest using reputable anti-malware/anti-spyware program, such as ReimageIntego. However, if you prefer manual elimination method, you can find guidelines at the end of the article.

The image of "Security Update Error" scam"Security Update Error" virus is another example of technical support scams.

Redirects to technical support scam website might start after freeware installation

“Security Update Error” might be brought by an adware program which was installed on your computer with the help of various free programs. It may have been attached to the primary program and you may have overlooked it if you rushed through the installation wizard.

However, most of the time PUP hijacks occur when users rely on Quick/Recommended settings which do not openly disclose about additional third-party software which is offered to download too. Security experts from Finland[3] remind that choosing Advanced/Custom installation setup and rejecting optional downloads is one of the most important methods to protect your PC from PUPs.

Getting rid of Security Update Error 0xB6201879

In order to remove “Security Update Error” adware from the browser entirely, you have to find the program which is responsible for redirects to a scam website. Therefore, you should check the list of programs in the Control Panel and browser extensions. You can find the instructions how to wipe out this cyber threat below.

However, our team suggests opting for the automatic “Security Update Error” removal method. Scanning the system with anti-malware tool is a quicker way to get rid of adware and other PUPs that may have been installed without your knowledge too.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Security Update Error” virus, follow these steps:

Get rid of “Security Update Error” from Windows systems

Follow these steps to remove the program which is responsible for redirects to “Security Update Error” site:

To remove “Security Update Error” from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “Security Update Error” (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Remove “Security Update Error” from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “Security Update Error” from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “Security Update Error”-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “Security Update Error”, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “Security Update Error” and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “Security Update Error”-related entries.Uninstall from Mac 2

Erase “Security Update Error” from Internet Explorer (IE)

Reset Internet Explorer to stop redirects to tech support scam website:

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Security Update Error” and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Security Update Error” removal.Reset Internet Explorer

Eliminate “Security Update Error” virus from Microsoft Edge

After the “Security Update Error” hijack, you should reset Microsoft Edge to its default state:

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Security Update Error”-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Uninstall “Security Update Error” from Mozilla Firefox (FF)

These instructions will help you to get rid of malicious components from Mozilla Firefox that caused browsing-related problems:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “Security Update Error” and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “Security Update Error” did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “Security Update Error” removal.Reset Firefox 2

Delete “Security Update Error” from Google Chrome

Follow these guidelines to get rid of the fake “Security Update Error” warning:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “Security Update Error” by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “Security Update Error”-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “Security Update Error” removal.Reset Chrome 2

Get rid of “Security Update Error” from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “Security Update Error” and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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