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Something went wrong with your Internet Service. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Adware

Something went wrong with your Internet Service is a scam that tries to make users call the provided number

Something went wrong with your Internet Service Scam

Something went wrong with your Internet Service is one of many tech support scams[1] out there. There can be two reasons you can end up on such a site: you either got redirected from a malicious website (like Coperanking999.today) or the adware program is causing you to see these fake alerts. If you keep returning to the same unwanted page, means the latter is the cause.

SUMMARY
Name Something went wrong with your Internet Service
Type Adware
Sub-type Tech support scam
Main threat Losing money, exposing personal details
Symptoms Fake pop-ups urging to call specified number
Distribution method Malicious redirect, software bundling
Elimination Download and install Reimage

The alleged technicians typically pretend to be the ones from your ISP.[2] It seems like crooks are using the IP address to identify your internet service provider. Additionally, the fake alert checks the type of OS is used. Hence, if you are using Windows, you will see the following message:

🙂 oops.
Something Went Wrong With Your Internet Service
Your Windows 7 System and TCPIP is Blocked by
For Immediate Technical Assistance Contact Help Desk at Toll Free:

Crooks use smart social engineering skills to trick users that their PC is in imminent danger and the only way to resolve the problem is by calling the provided number. Nevertheless, never trust this message as it is a blatant lie and your PC is not infected. Instead, remove Something went wrong with your Internet Service virus from your computer using a reliable anti-spyware tool, such as Reimage.

If you call the provided number, however, you should expect the following:

  • The person on the line typically speaks with an accent and explains that your computer is severely compromised.
  • The main aim of the scammer is rather stealing your passwords, credit card details, and social network passwords than fixing the “Something went wrong” problem;
  • The fake technician might use a lot of complicated words that inexperienced PC users do not understand just to mix you and trick you into believing that this hoax is real;
  • Scammer can also suggest you to buy some useless software or subscribe for service you do not need;
  • The criminal might even ask you to give him the remote access to your PC and install malware or steal personal data.

Adware is typically not dangerous as it does not corrupt or damage system files. Its only goal is to display ads, banners, deals, coupons and similar promotional content. However, as you can see, it can also point to phishing websites that might lead you to personal data loss or stolen money.

Therefore, we urge to proceed with Something went wrong with your Internet Service removal immediately. Besides the automatic option, you can also check our manual elimination guide below this post.

Learn to install freeware correctly, and you will avoid adware

Adware is typically not installed by users themselves. Nobody likes a Google Chrome, Internet Explorer, Mozilla Firefox, Safari or another browser injected with a multitude of various advertisement. To sneak PUPs into your system, adware and free software developers typically use bundling method.

Bundling is a legal marketing tactic which is widely used. However, we do not think that this method is entirely fair. Therefore, follow these tips from usunwirusa.pl[3] experts to fend off unwanted applications and money loss:

  • Browse the internet safely – do not click on random links or ads;
  • Do not trust every single message you see on the internet. DO NOT PANIC and research the error/alert;
  • Before installing freeware read through EULA and Privacy Policy of the application you are about to install;
  • Never pick Recommended/Quick settings when offered. Instead, opt for Advanced/Custom installation mode;
  • In Advanced mode, clear away all the tick marks by add-ons, system optimizers, browser extensions and similar;
  • Most importantly, invest in robust security software and keep it up to date.

Remove Something went wrong with your Internet Service fake alerts entirely

Fortunately, Something went wrong with your Internet Service removal can be performed quickly with advanced anti-virus software. Just pick one of the tools offered, install it and perform a full system scan. This process is convenient and safe and will only take a couple of minutes.

You can also remove Something went wrong with your Internet Service virus manually. Merely check the guide presented by our experts. However, stay away from it if you are not an advanced computer user.

You can take further actions if you have already been scammed. You can contact your bank and ask if the money you paid can be returned. Also, you should reset all your passwords as crooks might have obtained them. Additionally, check for all updates available for your antivirus program and your OS.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Something went wrong with your Internet Service, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Something went wrong with your Internet Service from Windows systems

To get rid of Something went wrong with your Internet Service fake alert on your Windows OS, follow these steps:

  1. Click Start → Control Panel → Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Something went wrong with your Internet Service and related programs
    Here, look for Something went wrong with your Internet Service or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Something went wrong with your Internet Service from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Something went wrong with your Internet Service or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Something went wrong with your Internet Service from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Something went wrong with your Internet Service and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Something went wrong with your Internet Service removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Something went wrong with your Internet Service from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Something went wrong with your Internet Service should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Something went wrong with your Internet Service from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons → Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Something went wrong with your Internet Service and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Something went wrong with your Internet Service removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Something went wrong with your Internet Service from Google Chrome

Do not forget to reset your Google Chrome browser after a full elimination of the PUP. You can also remove suspicious browser add-ons.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools → Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Something went wrong with your Internet Service and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings → Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Something went wrong with your Internet Service removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Something went wrong with your Internet Service from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Something went wrong with your Internet Service or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Something went wrong with your Internet Service removal process. Select all options and click on 'Reset' button

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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