Something went wrong with your Internet Service (Removal Instructions) - Free Guide

Something went wrong with your Internet Service Removal Guide

What is Something went wrong with your Internet Service?

Something went wrong with your Internet Service is a scam that tries to make users call the provided number

Something went wrong with your Internet Service Scam

Something went wrong with your Internet Service is one of many tech support scams[1] out there. There can be two reasons you can end up on such a site: you either got redirected from a malicious website (like or the adware program is causing you to see these fake alerts. If you keep returning to the same unwanted page, means the latter is the cause.

Name Something went wrong with your Internet Service
Type Adware
Sub-type Tech support scam
Main threat Losing money, exposing personal details
Symptoms Fake pop-ups urging to call specified number
Distribution method Malicious redirect, software bundling
Elimination Download and install FortectIntego

The alleged technicians typically pretend to be the ones from your ISP.[2] It seems like crooks are using the IP address to identify your internet service provider. Additionally, the fake alert checks the type of OS is used. Hence, if you are using Windows, you will see the following message:

🙂 oops.
Something Went Wrong With Your Internet Service
Your Windows 7 System and TCPIP is Blocked by
For Immediate Technical Assistance Contact Help Desk at Toll Free:

Crooks use smart social engineering skills to trick users that their PC is in imminent danger and the only way to resolve the problem is by calling the provided number. Nevertheless, never trust this message as it is a blatant lie and your PC is not infected. Instead, remove Something went wrong with your Internet Service virus from your computer using a reliable anti-spyware tool, such as FortectIntego.

If you call the provided number, however, you should expect the following:

  • The person on the line typically speaks with an accent and explains that your computer is severely compromised.
  • The main aim of the scammer is rather stealing your passwords, credit card details, and social network passwords than fixing the “Something went wrong” problem;
  • The fake technician might use a lot of complicated words that inexperienced PC users do not understand just to mix you and trick you into believing that this hoax is real;
  • Scammer can also suggest you to buy some useless software or subscribe for service you do not need;
  • The criminal might even ask you to give him the remote access to your PC and install malware or steal personal data.

Adware is typically not dangerous as it does not corrupt or damage system files. Its only goal is to display ads, banners, deals, coupons and similar promotional content. However, as you can see, it can also point to phishing websites that might lead you to personal data loss or stolen money.

Therefore, we urge to proceed with Something went wrong with your Internet Service removal immediately. Besides the automatic option, you can also check our manual elimination guide below this post.

Something went wrong with your Internet Service fake alertSomething went wrong with your Internet Service is a fake alert that urges users to call fake technicians

Learn to install freeware correctly, and you will avoid adware

Adware is typically not installed by users themselves. Nobody likes a Google Chrome, Internet Explorer, Mozilla Firefox, Safari or another browser injected with a multitude of various advertisement. To sneak PUPs into your system, adware and free software developers typically use bundling method.

Bundling is a legal marketing tactic which is widely used. However, we do not think that this method is entirely fair. Therefore, follow these tips from[3] experts to fend off unwanted applications and money loss:

  • Browse the internet safely – do not click on random links or ads;
  • Do not trust every single message you see on the internet. DO NOT PANIC and research the error/alert;
  • Before installing freeware read through EULA and Privacy Policy of the application you are about to install;
  • Never pick Recommended/Quick settings when offered. Instead, opt for Advanced/Custom installation mode;
  • In Advanced mode, clear away all the tick marks by add-ons, system optimizers, browser extensions and similar;
  • Most importantly, invest in robust security software and keep it up to date.

Remove Something went wrong with your Internet Service fake alerts entirely

Fortunately, Something went wrong with your Internet Service removal can be performed quickly with advanced anti-virus software. Just pick one of the tools offered, install it and perform a full system scan. This process is convenient and safe and will only take a couple of minutes.

You can also remove Something went wrong with your Internet Service virus manually. Merely check the guide presented by our experts. However, stay away from it if you are not an advanced computer user.

You can take further actions if you have already been scammed. You can contact your bank and ask if the money you paid can be returned. Also, you should reset all your passwords as crooks might have obtained them. Additionally, check for all updates available for your antivirus program and your OS.

You may remove virus damage with a help of FortectIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

do it now!
Fortect Happiness
Intego Happiness
Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of Something went wrong with your Internet Service. Follow these steps

Uninstall from Windows

To get rid of Something went wrong with your Internet Service fake alert on your Windows OS, follow these steps:

Instructions for Windows 10/8  machines:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program. Uninstall from Windows 1
  3. From the list, find the entry of the suspicious program.
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK. Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program. Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete from macOS

Remove items from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for all related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash) Uninstall from Mac 1

To fully remove an unwanted app, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files. Uninstall from Mac 2

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom. Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear. Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running. Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick Delete Advanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose Advanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove. Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now. Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset. Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Remove from Google Chrome

Do not forget to reset your Google Chrome browser after a full elimination of the PUP. You can also remove suspicious browser add-ons.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

Delete from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension and select Uninstall. Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History. Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches. Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of Something went wrong with your Internet Service registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting adware

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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