Severity scale:  
  (8/100)

Remove StartPage.info virus (Simple Removal Guide) - Chrome, Firefox, IE, Edge

removal by Alice Woods - - | Type: Browser hijacker

Why is StartPage.info search engine called a virus?

StartPage.info virus is a browser hijacker[1] that pretends to be the world’s most private search engine. According to the developers, the search engine delivers Google search results and protects user’s privacy. The search engine stands between Google and the user, and in this way is supposed to prevent Google from tracking[2] information about him or her. In other words, StartPage claims to provide anonymous search results. However, no matter how great this service may seem, cyber security specialists warn about its shady distribution strategy. StartPage.info browser hijacker spreads in the software bundles. Once it gets inside the computer, it may alter targeted browser’s settings and set its domain as default search engine. Sadly, it does not always leave computer’s owner the right to replace it and use preferred search engine. You may need extra help to remove StartPage.info from the browser. Though, if this website appeared on you browser unexpectedly, scan your PC with ReimageIntego and let it get rid of the hijacker.

The developers of this search engine provide lots of information and links to other sources related to online privacy[3]. Also, they are willing to help people via their support center. However, the majority of search engines that are categorized as a browser hijackers have the same problem – they may alter search results. So-called StartPage.info virus claims to deliver results from Google; however, no one can assure that in the results page you won’t see sponsored third-party links. Bear in mind that this tool is free to use and developers probably are interested in generating revenue. Therefore, modifying search results and including affiliates’ links might be one of the ways to make money. However, there might be some problems related to StartPage.info redirect issues. Some of the links delivered on the results page might lead to the insecure or infected websites[4]. Nevertheless, this search engine has been certified by EuroPriSe[5]; its ability to travel in the software bundles look shady. Despite the fact that computer users should pay attention to software installation process, we do not believe that programs should appear on the computer without asking direct permission. Hence, we suggest StartPage.info removal if it hijacked your browser.

Questions about StartPage.info virus

The image of StartPage.info virusSo-called StartPage.info virus might get inside the computer with a help of freeware and shareware.

How does it spread?

StartPage can be set as homepage and installed to the browser directly from the official website. Though, as we already mentioned, it has another distribution method. The program might be attached to the freeware or shareware as an optional component. The majority of potentially unwanted programs are being distributed in this way because developers are aware of the fact that users rarely pay attention to software installation procedure and often rely on Basic/Quick installation settings. Therefore, if you want to avoid StartPage.info hijack and other PUPs, you should get used to installing new programs under Advanced/Custom settings. However, you have to follow each step carefully and look for pre-selected entries or statements agreeing to make StartPage.info as your homepage. Make sure you deselect all these offers.

StartPage.info removal suggestions

If this application got inside the computer in the software bundle, the best way to get rid of it is to scan the computer with the anti-malware program. You cannot be sure what other PUPs might have been installed on your device, and automatic StartPage.info removal assures that all suspicious entries are eliminated from the system. Of course, you can investigate computer’s system on your own. However, you have to be attentive because if you leave some hijacker-related components, you may end up with another hijack. To make this process easier, we have prepared illustrated instructions how to remove StartPage.info manually below.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove StartPage.info virus, follow these steps:

Get rid of StartPage.info from Windows systems

During manual StartPage.info removal make sure that you do not leave any hijacker-related component on the PC and web browsers.

To remove StartPage.info virus from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to StartPage.info virus (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete StartPage.info from Mac OS X system

If you Mac was hijacked by StartPage.info virus, follow the instructions to remove it.

Remove StartPage.info virus from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for StartPage.info virus-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove StartPage.info virus, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to StartPage.info virus and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the StartPage.info virus-related entries.Uninstall from Mac 2

Uninstall StartPage.info from Internet Explorer (IE)

After the hijack reset Internet Explorer as shown below:

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for StartPage.info virus and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete StartPage.info virus removal.Reset Internet Explorer

Eliminate StartPage.info virus from Microsoft Edge

Follow these steps to fix Microsoft Edge after the hijack.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the StartPage.info virus-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove StartPage.info from Mozilla Firefox (FF)

Follow these instructions to remove StartPage.info hijacker from the Mozilla and restore its settings:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to StartPage.info virus and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

In case StartPage.info virus did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete StartPage.info virus removal.Reset Firefox 2

Erase StartPage.info from Google Chrome

These guidelines will help you to eliminate StartPage.info from the Chrome entirely and restore the settings.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to StartPage.info virus by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site like StartPage.info virus in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the StartPage.info virus-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete StartPage.info virus removal.Reset Chrome 2

Get rid of StartPage.info from Safari

Clean and fix Safari by following these steps:

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to StartPage.info virus and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of StartPage.info registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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References

  1. steohany says:
    February 28th, 2017 at 9:47 am

    my poor browser was hijacked!!

  2. Phill says:
    February 28th, 2017 at 9:48 am

    Thanks for the instructions, the virus is gone.

  3. kalev says:
    February 28th, 2017 at 9:49 am

    StartPage.info hijacked my browser twice… How is it possible?!

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