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“Support for Windows Products” scam virus. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Adware

“Support for Windows Products” website: is it a scam?

When “Support for Windows Products” virus gets into a device, it triggers constant redirects to a specific domain offering to purchase a security app. The website promotes well-known Reimage PC program. However, there is one major flaw to this website. It is not an official distributor. In fact, you might download a corrupted version of the software. These redirects are caused by adware[1] which settled on your computer some time ago. Furthermore, you might notice that you are getting directed to websites which misinform you about your computer being infected with viruses. Alternatively, you might get misled to web pages offering to install shady tools to scan your computer. After a while, this behavior becomes too annoying. What is more, this application only leaves a negative impact on the performance of the device. In short, we recommend you to remove Support for Windows Products. If you are unsure how to do it, follow the guidance of Reimage or Plumbytes Anti-MalwareMalwarebytes Malwarebytes.

Making easy money is an ever-popular idea for crooks and users of various ilk. Likewise, they come up with most vivid and sometimes even astonishing techniques to wheedle out money. One of the sources of their inspiration is computer security applications. Due to the rise in crypto-malware threats[2], users have become more concerned about the prevention methods. There are hundreds of promoted anti-virus and anti-malware applications in the cyber space. A user who is looking for such program to install might easily get lost in the midst of such programs. However, picking a right program might also be a challenge. Some racketeers promote altered versions of well-known applications to attract users and make them purchase the apps from their domains[3]. Such goal might also be achieved with the help of browser add-ons and extensions. Therefore, the line between advertising and malvertising becomes more transparent than ever[4]. In other words, the longer this adware resides on the operating system, the more Support for Windows Products ads you may see. According to this privacy policy, the web page may contain links to third parties. In short, you may download a corrupted application instead of a reliable cyber security app. When you notice “Support for Windows Products” redirect tendency, look for potentially unwanted applications on your computer and uninstall them.

When did this PUP get into my PC?

There are two methods how “Support for Windows Products” scam might have sneaked into the device. If you were deliberately looking for a program to protect the computer from all kinds of threats, it is not surprising if you have visited this web page after spotting it among search results. Alternatively, you might start noticing these notifications, if you recently installed a new movie streaming application, audio editor or download accelerator. While installing it, you might have overlooked additionally pinned applications. Likewise, you enabled “Support for Windows Products” hijack without being aware of it. When you are about to install any application, opt for “Custom” settings. They will reveal optional programs, and you will be able to unmark before they tiptoe to your computer.

Eliminating the adware

You can easily get rid of this potentially unwanted application. Firstly, you might check manual guidelines how to fully remove Support for Windows Products virus. Do not forget to reset the browser settings as well since the adware. Alternatively, you may perform Support for Windows Products removal much faster with the assistance of an anti-spyware application. An updated database of virus definitions will also help you escape more complex virtual threats. Lastly, from time to time, do not forget to clean your device both, inside and outside[5].

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove “Support for Windows Products” scam virus, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase “Support for Windows Products” scam from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Support for Windows Products” scam and related programs
    Here, look for “Support for Windows Products” scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate “Support for Windows Products” scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Support for Windows Products” scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Support for Windows Products” scam from Internet Explorer (IE)

If you are interested in manual “Support for Windows Products” removal, note that you need to carefully follow the guidelines and remove all possibly installed scripts and plug-ins to fully banish the adware from the computer.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Support for Windows Products” scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Support for Windows Products” scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete “Support for Windows Products” scam virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Support for Windows Products” scam should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of “Support for Windows Products” scam from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Support for Windows Products” scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Support for Windows Products” scam removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall “Support for Windows Products” scam from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Support for Windows Products” scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Support for Windows Products” scam removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase “Support for Windows Products” scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Support for Windows Products” scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Support for Windows Products” scam removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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