SureRansom ransomware / virus (Virus Removal Guide) - Free Instructions

SureRansom virus Removal Guide

What is SureRansom ransomware virus?

In-dev SureRansom ransomware threatens to take the ransom using stored passwords

We rush to inform computer users about SureRansom virus, which is an in-development ransomware[1]. Currently, the virus is not active, and it doesn’t encrypt anything on the compromised computers; however, it is very likely that SureRansom ransomware will be improved soon and become capable of corrupting victim’s data. Once the victim allows this virus to enter the system, it will display a message stating that hard drive[2] was encrypted and that the victim needs to pay 50 pounds in order to recover these files. The message on victim’s computer screen contains a link to another page, called “Confirm Payment.” The virus says:

Using stored password £50 will be charged to one of your accounts.

The victim can either choose “Purchase Key (£50)” option, or the “I don’t want my data” one. The ransomware is still in development, and it doesn’t corrupt any files, however, it is believed that improved versions of SureRansom will be spread soon, so in case this virus manages to infect your system, remove SureRansom malware using ReimageIntego or another reliable anti-malware[3] tool and change all passwords that your web browser stored[4]. If you want to delete the virus successfully, we highly recommend you to reboot your PC into Safe Mode with Networking before you start SureRansom removal procedure. The indicated virus doesn’t encrypt and doesn’t even add any file extensions to victim’s files, so you do not need to worry about data recovery. Although we cannot guarantee this, we believe that the virus will be improved and become much more dangerous soon, se be careful while browsing the Internet!
SureRansom ransomwareExpert shows how the SureRansom ransomware approaches the victim. It displays such full-screen message and demands £50 as a ransom.

How did I get infected with ransomware?

Ransomware viruses are mostly distributed via phishing emails[[5]. Cyber criminals create convincing messages and decorate such letters with legitimate-looking logos, signatures, and other details that make an impression that the message comes from a legitimate company. Such letters typically kindly suggest opening attached files, however, we highly recommend you not to do it! Once executed, such attachments infect the system and damage data stored on it. You can also install Trojans and keyloggers this way. To avoid such issues, never open email attachments sent by suspicious people. Finally, ransomware can get into your system using security vulnerabilities, so we suggest installing an anti-malware program and keeping all your programs up-to-date.

Can I remove SureRansom ransomware manually?

Although technically you can remove SureRansom virus manually, we highly recommend you not even to try doing so (unless you are an advanced computer user or a programmer). It is easy to make a mistake and delete the wrong files, so better leave SureRansom removal task for an automated virus removal program. However, you need to do some preparations before running anti-malware program, so please follow these instructions.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of SureRansom virus. Follow these steps

Manual removal using Safe Mode

SureRansom virus can be deleted with a help of strong anti-malware or antivirus programs. The first option is highly recommended because such programs can detect a wider range of various malicious programs. If you do not have such program yet, we suggest you follow these instructions and prepare your PC for the removal procedure first. Once the computer is booted in the described mode, download and install anti-malware software of your choice or update the one that you already have. Then just run a system scan and wait until it removes SureRansom malware.

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
    Settings
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
    Reboot
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.
    Startup

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Downloads
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):

    %AppData%
    %LocalAppData%
    %ProgramData%
    %WinDir%

After you are finished, reboot the PC in normal mode.

Remove SureRansom using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of SureRansom. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with ReimageIntego and make sure that SureRansom removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from SureRansom and other ransomwares, use a reputable anti-spyware, such as ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting ransomware

Stream videos without limitations, no matter where you are

There are multiple parties that could find out almost anything about you by checking your online activity. While this is highly unlikely, advertisers and tech companies are constantly tracking you online. The first step to privacy should be a secure browser that focuses on tracker reduction to a minimum.

Even if you employ a secure browser, you will not be able to access websites that are restricted due to local government laws or other reasons. In other words, you may not be able to stream Disney+ or US-based Netflix in some countries. To bypass these restrictions, you can employ a powerful Private Internet Access VPN, which provides dedicated servers for torrenting and streaming, not slowing you down in the process.

Data backups are important – recover your lost files

Ransomware is one of the biggest threats to personal data. Once it is executed on a machine, it launches a sophisticated encryption algorithm that locks all your files, although it does not destroy them. The most common misconception is that anti-malware software can return files to their previous states. This is not true, however, and data remains locked after the malicious payload is deleted.

While regular data backups are the only secure method to recover your files after a ransomware attack, tools such as Data Recovery Pro can also be effective and restore at least some of your lost data.

About the author
Lucia Danes
Lucia Danes - Virus researcher

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