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Remove System Assistant (Removal Instructions) - Easy Removal Guide

removal by Jake Doevan - - | Type: System tools

System Assistant is a rogue system optimizer that displays pre-determined search results to make people purchase its license

System Assistant - fake optimiser

System Assistant is a legitimate, though highly questionable, PC optimization utility by SoftCity and Smart PC Solutions, Inc. Cybersecurity experts have recently included it in the category of the potentially unwanted programs (PUP) since it started exhibiting suspicious activities on a host computer. Close analysis of the program revealed that this so-called system optimizer displays false positive[1] scan results to scare people into thinking that their machines are heavily polluted by viruses like Trojans, spyware, and keyloggers. However, this optimizer itself is related to heuristic detection names like Riskware/SafeCleaner, PUP.Optional.Avanquest, and PUA: Win32/SpeedingUpMy PC.

This potentially unwanted program can be considered a System Assistant virus because it infiltrates PCs via software bundlers like download managers, free games or software updates. It spreads as a pre-checked component, which can only be opted-out by selecting Advanced or Custom installation options. The installer itself adds an icon in the taskbar, start menu, and desktop. The main installer ends up in the C:\Program Files (x86)\System Assistant. Upon successful infiltration, the System Assistant virus creates a Scheduled Task C:\Program Files (x86)\System Assitant\SANotifications.exe, which launches the scanner on a regular basis.

NAME System Assistant
Developers SoftCity and Smart PC Solutions, Inc.
Classification Potentially unwanted program (PUP), rogue system tools
Distribution It has the official website and can be downloaded directly. However, it is also distributed via software bundles and the vast majority of downloads are indirect. The program is installed by default after leaving it as a pre-checked component of a freeware[2]
Symptoms  The tool stars launching its fake scanners once inside the system. The tool displays exaggerated scan results, which may include both system errors and malicious entries. The installed free version cannot fix the alleged issues, therefore, the user is continuously urged to pay for the license. 
AV detection RiskWare:Win32/SafeCleaner.158c515a, Hoax.Win32.SafeCleaner.ax, 
PUA:Win32/SpeedingUpMyPC, PUP.Optional.Avanquest, PUA.Avanquest!8.1070F (CLOUD)
 Removal options Reputable AV engines recognize System Assistant as a PUP or virus and can successfully eliminate it alongside its bundle. The misleading optimizer can also be removed manually from the Applications folder. 
Damage repair System Assistant removal does not ensure a full system's repair. Fake optimization tools like this can have a huge impact on Windows registries, startup programs, Windows startup, files, and others. ReimageIntego is a tool that can help you to fix any damage left after a malware infection. 

Despite being misleading, System Assistant malware may attract people’s attention due to a vividly described features. On the official website, it is represented as a remover of potential privacy risks and PC cleaner capable of regaining hard disk space, as well as eliminating PC’s activity logs, unusual files, settings, and chat histories. However, the application can hardly be considered powerful since. It seems to be shareware that has a predefined virus database and a very limited “knowledge” of the Windows system. Therefore, its scanner can actually do nothing except to slow down PC’s performance and regularly remind you that you have to pay for a license key.

System Assistant is actively promoted via freeware and shareware with an intention to spread free trial versions of the utility as widely as possible. Once the free version reaches a host machine, it creates a scheduled task and keeps scanning the system with an alleged intent – to boost its performance. Even though it may load a scanner and imitate research, the scanner does an ostensible procedure during which the system is neither checked for malware, not the system’s nonconformities. The scan typically ends up with a full list of possible improvements and contains a list of PUPs and malware.

Despite the fact of how bad the System Assistant virus scan results may be, the program will fix the situation as long as the full version won’t be installed. A free trial, as notified on the official website of the tool, is only as powerful as nothing, as it supposed to “Clean up disk space|” and “Remove potential privacy risks.” All the other packages of features, including system maintenance, boosting startup speed, removal of duplicate files, shred, and similar has to be purchased. One month subscription costs 9.99 Eur, while 1 month costs 36 Eur. It’s up to you whether its expensive or not, but we do not recommend paying the money for a tool that promises much and does very little.

Aside from misleading features and unfulfilled promises, the System Assistant virus may be involved in privacy-related issues. The application seems to be filled with tracking cookies used to collect non-personal information like IP address, approximate geo-location, web browsing history, search queries, and similar. If you are currently using this program, open Task Manager and check if the CookieExclusions.exe is on the list. This executable may be responsible for continuous registration of web browsing-related activities and regular transmission of collected information to remote servers. Although it can hardly reach credit card details or other personal information, however some details that you probably don’t want to disclose to the third party may be leaked. As stated in the System Assistant Privacy Policy:

“Personal Information” which means information that normally identifies you as a natural person, or that may be used, either alone or in combination with other information, to personally identify you as an individual. Such information may include a first and last name, an email address, phone number, a home or other physical address, and other contact information. In addition, in some jurisdictions (like the EU for example) and given the specific use we make with the information, IP address that your Internet service provider allocates for your device, may also be considered as Personal Information.

“Non-Personal Information” which means information that cannot personally identify or lead to identifying a natural person. For example, statistics or aggregated information.

 If you have started noticing ongoing system scans, System Assistant removal is the only way to stop them. As pointed out before, this optimization tool can hardly improve your PC's performance as its sole intention is to infiltrate  PCs unnoticed and then insist on buying its paid version. 

System Assistant malwareSystem Assistant displays exaggerated scan results to make people think their PCs are seriously infected

Luckily, it's not difficult to remove System Assistant virus from the system. Its main installer can be eliminated like any other application. A bigger problem is the changes that it may initiate on the system. This rogue optimizer may corrupt some registry entries, delete some of the core system's files, compromise startup programs, and similar. Therefore, upon System Assistant removal you should use a powerful repair utility to fix the damage. We recommend relying on ReimageIntego

Strategies used to spread PUPs around

Potentially unwanted programs (PUPs), including adware, browser hijacker, and rogue system optimizers, often have their official websites and can be installed intentionally by clicking on a direct download link. However, practice shows that these websites are seldom visited and downloads are initiated even less frequently. 

Consequently,  developers tend to misuse software bundlers, which are also known as freeware and shareware. The owners of freeware download websites make an agreement with PUP developers to spread unwanted programs alongside well-requested applications in exchange for commission fees. Consequently, a free application, such as a download manager, a popular game, video streaming software or any other program may disguise more than one PUP under Quick or Basic installation. 

System Assistant mimics real optimization toolSystem Assistant spreads a free trial version via freeware bundles and then urges people to purchase the license

Since people tend to install programs in a hurry, they often forget the risk of bundles and opt for Quick installation, which does not disclose PUPs. Quick/Basic installation is an implicit user's consent to install the bundle. To prevent that, it's a must to opt for Advanced installation, which discloses more installation setup windows and enabled users to remove checkmarks saying that he or she agrees with the installation of additional installers.

System Assistant removal methods

People who have been tricked to install this application will be able to easily remove the System Assistant virus from Windows. You have to access Control Panel, locate the application under the Applications folder, click on it, and select Remove. Then follow the on-screen and finish the process. 

If the program emerged on the system out of nowhere, which means that you were tricked into downloading a software bundle, you will have to take some extra steps to ensure full PUP removal. Carefully check the list of programs and eliminate each one that raises suspicions. Besides, open your web browser – the one that is set by default at the moment, and disable unfamiliar add-ons and plug-ins.  

To speed up System Assistant removal you can use a professional anti-malware program. According to VirusTotal[3], most of the reputable AV engines are capable of detecting this malware. 

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove System Assistant, follow these steps:

Uninstall System Assistant from Windows systems

System Assistant is compatible with Windows. It has the main installer and a bunch of additional files that can be eliminated in this way:

To remove System Assistant from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to System Assistant (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Remove System Assistant from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove System Assistant from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for System Assistant-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove System Assistant, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to System Assistant and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the System Assistant-related entries.Uninstall from Mac 2

Eliminate System Assistant from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for System Assistant and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete System Assistant removal.Reset Internet Explorer

Delete System Assistant from Microsoft Edge

In case you ran into this rogue optimizer after installing a freeware bundle, we strongly recommend you to initiate a thorough web browser's restore.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the System Assistant-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Erase System Assistant from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to System Assistant and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case System Assistant did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete System Assistant removal.Reset Firefox 2

Get rid of System Assistant from Google Chrome

If you started seeing fake System Assistant scanners and found Google Chrome's settings compromised at the same time, you must have installed a freeware bundle with a rogue optimizer and browser hijacker appended. To eliminate a hijacker from Chrome, follow this guide:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to System Assistant by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the System Assistant-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete System Assistant removal.Reset Chrome 2

Uninstall System Assistant from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to System Assistant and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. However, if you want true anonymity, we suggest you employ a powerful Private Internet Access VPN – it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.

 

Lost your files? Use data recovery software

While some files located on any computer are replaceable or useless, others can be extremely valuable. Family photos, work documents, school projects – these are types of files that we don't want to lose. Unfortunately, there are many ways how unexpected data loss can occur: power cuts, Blue Screen of Death errors, hardware failures, crypto-malware attack, or even accidental deletion.

To ensure that all the files remain intact, you should prepare regular data backups. You can choose cloud-based or physical copies you could restore from later in case of a disaster. If your backups were lost as well or you never bothered to prepare any, Data Recovery Pro can be your only hope to retrieve your invaluable files.

About the author
Jake Doevan
Jake Doevan - Computer technology expert

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