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Remove “System Has Been Locked For Your Safety” Tech support scam virus (Removal Guide) - Tech Support Scam

removal by Olivia Morelli - - | Type: Malware

“System Has Been Locked For Your Safety” pop-ups trick users with false WannaCry attack claims

The image of "System Has Been Locked For Your Safety" scam

“System Has Been Locked For Your Safety” virus is an adware-related parasite which generates deceptive pop-up messages that show up on certain malicious websites. Usually, the user is redirected to such rogue web pages by a potentially unwanted program [1] which has been installed and running on the computer silently.

The fabricated security warning informs that system has been blocked because of WannaCry ransomware infection. The pop-up claims that using the mouse, pressing any key or shutting down the computer will lead to ransomware attack. However, you should remember that it’s a fake message and the dangerous malware hasn’t affected your computer. Thus, you should not grab your phone and dial 0044 (800) 069 8527.

Perpetrators behind this Tech Support Scam are waiting for calls so they could trick the unsuspecting users into purchasing or installing useless or even malicious software. Besides, they may also try to persuade victims to obtain remote access tools, claiming that this will speed up malware elimination procedure. In reality, they are only phishing for your sensitive information.

System Has Been Locked For Your Safety scam is just one of the many examples how crooks are using the name of a current biggest cyber threat to scare people and encourage them to call a provided phone number.[2] Although this pop-up might be shocking and frightening; instead of calling fake Microsoft technicians, you should take care of your computer’s security.

We highly recommend scanning the computer with Reimage Reimage Cleaner Intego or another anti-malware program. It helps to remove “System Has Been Locked For Your Safety” virus and make sure that WannaCry or other cyber threat hasn’t sneaked to your device as well.

Technical Support scammers pretend to be from Microsoft

Numerous Microsoft Support Scams trick users into calling a suspicious toll-free line to fix various computer-related issues and clean viruses. However, you have to stay away from such pop-ups.

Messages such as “System Has Been Locked For Your Safety” are always fake, and you cannot rely on the information provided to them. If this or similar pop-up showed up during your browsing session, you should stay critical and pay attention to two important things.

First of all, Microsoft does not have a phone support line. Thus, it goes without saying that provided phone number belongs to someone else, and that person does not have good intentions.

Secondly, scammers usually give a deadline until something bad happens. “System Has Been Locked For Your Safety” Tech support scam virus claims that if users close this tab or do not call technicians within 5 minutes, they will lose access to their computers and data. However, it’s just a psychological terror that helps to play with users fears and emotions. Nothing bad will happen to neither to your personal files or information nor the computer.

Thus, you can (and have to!) close this suspicious window and focus on “System Has Been Locked For Your Safety” removal. The potentially unwanted program (PUP) that is responsible for spreading this scam might also deliver suspicious or malicious ads, redirect to other questionable sites or track information about you.

The illustration of "System Has Been Locked For Your Safety" Tech support scam virus"System Has Been Locked For Your Safety" Tech support scam informs about the WannaCry attack and asks to call the fake support line.

Adware redirects users to scam websites

Scammers use adware programs to spread “System Has Been Locked For Your Safety” scam. It’s unknown which particular programs are responsible for redirecting to this malicious site. However, it’s clear that they spread in software bundles.
Thus, this potentially unwanted program might be promoted and distributed with freeware and shareware. Careless installation of free software may lead to the unintentional installation of potentially unwanted programs as well.

To avoid “System Has Been Locked For Your Safety” or similar shady programs, you have to forget about Quick/Recommended installation settings, and always opt for Advanced/Custom setup. During the installation, uncheck all “optional downloads.” It’s the only way to stop them from entering the system.

Experts’ advice: use automatic software to remove “System Has Been Locked For Your Safety” from your PC

To remove “System Has Been Locked For Your Safety” virus and stop the scammers from causing you problems, you have to find and delete adware that is responsible for redirecting you to the malicious site.

By following our prepared instructions below, you will learn the basic techniques of looking up suspicious files and programs. Once you find them, uninstall them immediately. Don’t forget to check your web browsers, too: adware might also arrive at the PC in the form of a browser extension.

However, there’s a much simpler “System Has Been Locked For Your Safety” removal option that most security experts recommend. You can rely on security program and scan the system with the help of it.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “System Has Been Locked For Your Safety” Tech support scam virus, follow these steps:

Delete “System Has Been Locked For Your Safety” Tech support scam from Windows systems

In order to get rid of “System Has Been Locked For Your Safety” Tech support scam virus, you have to delete all suspicious components that might have been installed on the system.

To remove “System Has Been Locked For Your Safety” Tech support scam from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “System Has Been Locked For Your Safety” Tech support scam (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Remove “System Has Been Locked For Your Safety” Tech support scam from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “System Has Been Locked For Your Safety” Tech support scam from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “System Has Been Locked For Your Safety” Tech support scam-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “System Has Been Locked For Your Safety” Tech support scam, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “System Has Been Locked For Your Safety” Tech support scam and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “System Has Been Locked For Your Safety” Tech support scam-related entries.Uninstall from Mac 2

Erase “System Has Been Locked For Your Safety” Tech support scam from Internet Explorer (IE)

Follow the steps below to fix Internet Explorer after the hijack.

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “System Has Been Locked For Your Safety” Tech support scam and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “System Has Been Locked For Your Safety” Tech support scam removal.Reset Internet Explorer

Eliminate “System Has Been Locked For Your Safety” Tech support scam virus from Microsoft Edge

The instructions will show you how to remove this cyber infection entirely from the Edge.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “System Has Been Locked For Your Safety” Tech support scam-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Uninstall “System Has Been Locked For Your Safety” Tech support scam from Mozilla Firefox (FF)

”System Has Been Locked For Your Safety” pop-up might be triggered by particular browser extension that has been installed to Mozilla Firefox. Uninstall it and reset the browser.

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “System Has Been Locked For Your Safety” Tech support scam and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “System Has Been Locked For Your Safety” Tech support scam did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “System Has Been Locked For Your Safety” Tech support scam removal.Reset Firefox 2

Get rid of “System Has Been Locked For Your Safety” Tech support scam from Google Chrome

From the list of extensions, remove unknown entries and then reset Google Chrome. These two steps are crucial in order to delete all components related to “System Has Been Locked For Your Safety” malware.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “System Has Been Locked For Your Safety” Tech support scam by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “System Has Been Locked For Your Safety” Tech support scam-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “System Has Been Locked For Your Safety” Tech support scam removal.Reset Chrome 2

Delete “System Has Been Locked For Your Safety” Tech support scam from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “System Has Been Locked For Your Safety” Tech support scam and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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