Severity scale:  
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Remove TaxInfoHelp (Removal Guide) - Free Instructions

removal by Alice Woods - - | Type: Stealing programs

TaxInfoHelp – a PUP which provides fast access to tax-related websites to collect revenue

TaxInfoHelp hijack

TaxInfoHelp is a browser hijacker developed by Mindspark Interactive Network[1] which has been actively promoting hp.myway.com website by setting this site instead of the start page or a default search engine right after infiltrating the system. Typically, it affects these browsers:

  • Google Chrome;
  • Mozilla Firefox;
  • Internet Explorer;
  • Other commonly used ones.

From the first view, this PUP[2]may seem very useful and legitimate as it provides fast access to links which contain various tax-related details. Despite the fact that it might look very comfortable to use, TaxInfoHelp Toolbar invades the system without any user's permission and starts causing activities which have nothing in common with the promised ones.

Name TaxInfoHelp
Type Browser hijacker/PUP
Danger level Medium. Harms only browsers by modifying their settings. Does not touch any other computer files, and does not infect other systems
Affected browsers All commonly known ones: Google Chrome, Mozilla Firefox, IE, Safari, etc
Similarities It is familiar with other browser hijackers such as BitcoinPriceSearch, GamesZoneSearch, BabyNameReady, and many others
Deleting Use ReimageIntego to eliminate the virus.

According to experts[3], the main thing this browser hijacker does is modifying browsers' settings. It sets the homepage, new tab URL and search provider to its promoted site which has already been mentioned in the first paragraph. Once you click on the browser icon, hp.myway.com pops-out and you are forced to enter this search provider each time you try getting online. These kinds of changes are irreversible unless you eliminate the PUP from the system.

Many questionable extensions are known to rely on the same operating principle similar to TaxInfoHelp:

  • BitcointPriceSearch;
  • GamesZone Search;
  • BabyNameReady;
  • etc.

All of these browser hijackers appear to have “useful features” and use them to trick their victims into letting them in. What hides behind them is the one same aim – trying to generate the profit from naive victims.

Furthermore, surfing the Internet can become harder as numerous pop-ups may show up while browsing. These kinds of intrusive advertisements come together with the browser hijacker as a way to gain revenue. To stop such annoying activity, you need to remove TaxInfoHelp toolbar and hp.myway.com fake search engine from your browser. Additionally, delete all related cookies and similar components of hijacker to make sure that you are prepared to search the web again.

We should add the last fact explaining our position regarding this toolbar. We recommend TaxInfoHelp removal to stop this program from tracking you. Typically, it collects personally non-identifiable data, but some types of data can also be considered as personal. For example, the toolbar is capable of collecting your email address, and similar data entered when visiting sites online. Additionally, your PC's IP address, its location, and similar details can also be recorded. The elimination of this extension is the only way to prevent the loss of such data, so make sure you take care of it without wasting too much time.

TaxInfoHelp PUPTaxInfoHelp makes changes which could be reversed only if the harmful program is deleted.
All browser hijackers get into system stealthily 

To start with, such PUPs as browser hijackers and adware are not considered extremely dangerous, so you can be tricked into downloading them from their official download sites. Once visited, these sites come up to tricking many people into downloading the program while advertising “useful functions.”

Furthermore, a lot of infections come from regular software as optional components. Harmful programs can be situated inside them and downloaded/installed together.

Visiting various unknown sites and pressing on dubious hyperlinks (especially indirect ones) can also cause a browser hijacker infection. Inaccuracy usually is the main reason for these kinds of consequences.

We believe that you are concerned about how to avoid such harmful actions. Well, here are some guiding steps, which should help you, if you follow them correctly:

  • If you have entered a dubious looking site, do not press any links. Eliminate it immediately and never type in its URL again;
  • If you want to download a certain program from less known sites, look through all incoming downloads which are displayed in the Custom or Advanced section;
  • Install an antivirus. It will inform you if some kind of cyber threat is trying to break in your computer system, and will let you take actions against it.

Trustworthy help is here to guide you through the TaxInfoHelp elimination

To remove TaxInfoHelp virus, get rid of all dubious components which might contain various browser extensions, applications, and other browser plug-ins. You can eliminate the cyber threat from web browsers such as Chrome, Firefox, and others by using the guidance shown below this article.

If you are looking for a faster way to remove the virus, install programs that we recommend down below. These anti-malware tools will help you succeed in the TaxInfoHelp removal. Refresh your browsers after the procedure is done – this should be due to ensure that no harmful components are left.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove TaxInfoHelp, follow these steps:

Erase TaxInfoHelp from Windows systems

If you have overcome a browser hijacker doing harmful activity in your Windows system, follow these steps to free yourself from the PUP:

To remove TaxInfoHelp from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to TaxInfoHelp (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Eliminate TaxInfoHelp from Mac OS X system

Remove TaxInfoHelp from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for TaxInfoHelp-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove TaxInfoHelp, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to TaxInfoHelp and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the TaxInfoHelp-related entries.Uninstall from Mac 2

Uninstall TaxInfoHelp from Internet Explorer (IE)

Look through the information that is provided below. If followed correctly, it will help you eliminate the cyber threat very easily.

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for TaxInfoHelp and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete TaxInfoHelp removal.Reset Internet Explorer

Remove TaxInfoHelp from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the TaxInfoHelp-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Get rid of TaxInfoHelp from Mozilla Firefox (FF)

If your Mozilla Firefox web browser is struggling due to the browser hijacker invasion, go through this guide:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to TaxInfoHelp and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

In case TaxInfoHelp did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete TaxInfoHelp removal.Reset Firefox 2

Delete TaxInfoHelp from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to TaxInfoHelp by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site like TaxInfoHelp in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the TaxInfoHelp-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete TaxInfoHelp removal.Reset Chrome 2

Erase TaxInfoHelp from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to TaxInfoHelp and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of TaxInfoHelp registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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