Severity scale:  
  (10/100)

TaxInfoHelp. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Browser hijacker

TaxInfoHelp – a PUP which provides fast access to tax-related websites to collect revenue

TaxInfoHelp hijack
TaxInfoHelp is a browser hijacker which modifies the browser's settings to its own and adds a specific toolbar in the upper right corner of the browser.

TaxInfoHelp is a browser hijacker developed by Mindspark Interactive Network[1] which has been actively promoting hp.myway.com website by setting this site instead of the start page or a default search engine right after infiltrating the system. Typically, it affects these browsers:

  • Google Chrome;
  • Mozilla Firefox;
  • Internet Explorer;
  • Other commonly used ones.

From the first view, this PUP[2]may seem very useful and legitimate as it provides fast access to links which contain various tax-related details. Despite the fact that it might look very comfortable to use, TaxInfoHelp Toolbar invades the system without any user's permission and starts causing activities which have nothing in common with the promised ones.

Name TaxInfoHelp
Type Browser hijacker/PUP
Danger level Medium. Harms only browsers by modifying their settings. Does not touch any other computer files, and does not infect other systems
Affected browsers All commonly known ones: Google Chrome, Mozilla Firefox, IE, Safari, etc
Similarities It is familiar with other browser hijackers such as BitcoinPriceSearch, GamesZoneSearch, BabyNameReady, and many others
Deleting Use Reimage to eliminate the virus.

According to experts[3], the main thing this browser hijacker does is modifying browsers' settings. It sets the homepage, new tab URL and search provider to its promoted site which has already been mentioned in the first paragraph. Once you click on the browser icon, hp.myway.com pops-out and you are forced to enter this search provider each time you try getting online. These kinds of changes are irreversible unless you eliminate the PUP from the system.

Many questionable extensions are known to rely on the same operating principle similar to TaxInfoHelp:

  • BitcointPriceSearch;
  • GamesZone Search;
  • BabyNameReady;
  • etc.

All of these browser hijackers appear to have “useful features” and use them to trick their victims into letting them in. What hides behind them is the one same aim – trying to generate the profit from naive victims.

Furthermore, surfing the Internet can become harder as numerous pop-ups may show up while browsing. These kinds of intrusive advertisements come together with the browser hijacker as a way to gain revenue. To stop such annoying activity, you need to remove TaxInfoHelp toolbar and hp.myway.com fake search engine from your browser. Additionally, delete all related cookies and similar components of hijacker to make sure that you are prepared to search the web again.

We should add the last fact explaining our position regarding this toolbar. We recommend TaxInfoHelp removal to stop this program from tracking you. Typically, it collects personally non-identifiable data, but some types of data can also be considered as personal. For example, the toolbar is capable of collecting your email address, and similar data entered when visiting sites online. Additionally, your PC's IP address, its location, and similar details can also be recorded. The elimination of this extension is the only way to prevent the loss of such data, so make sure you take care of it without wasting too much time.


All browser hijackers get into system stealthily 

To start with, such PUPs as browser hijackers and adware are not considered extremely dangerous, so you can be tricked into downloading them from their official download sites. Once visited, these sites come up to tricking many people into downloading the program while advertising “useful functions.”

Furthermore, a lot of infections come from regular software as optional components. Harmful programs can be situated inside them and downloaded/installed together.

Visiting various unknown sites and pressing on dubious hyperlinks (especially indirect ones) can also cause a browser hijacker infection. Inaccuracy usually is the main reason for these kinds of consequences.

We believe that you are concerned about how to avoid such harmful actions. Well, here are some guiding steps, which should help you, if you follow them correctly:

  • If you have entered a dubious looking site, do not press any links. Eliminate it immediately and never type in its URL again;
  • If you want to download a certain program from less known sites, look through all incoming downloads which are displayed in the Custom or Advanced section;
  • Install an antivirus. It will inform you if some kind of cyber threat is trying to break in your computer system, and will let you take actions against it.

Trustworthy help is here to guide you through the TaxInfoHelp elimination

To remove TaxInfoHelp virus, get rid of all dubious components which might contain various browser extensions, applications, and other browser plug-ins. You can eliminate the cyber threat from web browsers such as Chrome, Firefox, and others by using the guidance shown below this article.

If you are looking for a faster way to remove the virus, install programs that we recommend down below. These anti-malware tools will help you succeed in the TaxInfoHelp removal. Refresh your browsers after the procedure is done – this should be due to ensure that no harmful components are left.

You can remove TaxInfoHelp automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove TaxInfoHelp you agree to our privacy policy and agreement of use.
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Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall TaxInfoHelp. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
Press mentions on Reimage

To remove TaxInfoHelp, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase TaxInfoHelp from Windows systems

If you have overcome a browser hijacker doing harmful activity in your Windows system, follow these steps to free yourself from the PUP:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall TaxInfoHelp and related programs
    Here, look for TaxInfoHelp or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove TaxInfoHelp from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate TaxInfoHelp from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for TaxInfoHelp or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall TaxInfoHelp from Internet Explorer (IE)

Look through the information that is provided below. If followed correctly, it will help you eliminate the cyber threat very easily.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for TaxInfoHelp and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete TaxInfoHelp removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove TaxInfoHelp from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, TaxInfoHelp should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of TaxInfoHelp from Mozilla Firefox (FF)

If your Mozilla Firefox web browser is struggling due to the browser hijacker invasion, go through this guide:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select TaxInfoHelp and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete TaxInfoHelp removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete TaxInfoHelp from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select TaxInfoHelp and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete TaxInfoHelp removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase TaxInfoHelp from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for TaxInfoHelp or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by TaxInfoHelp, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete TaxInfoHelp removal process. Select all options and click on 'Reset' button

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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