Severity scale:  
  (91/100)

“The ArialText font was not found” ads. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Malware
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“The ArialText font was not found” scam targets Internet Explorer users, infects them with ransomware

“The ArialText font was not found” ads are deceptive malware-laden pop-ups that suggest installing a malicious file on the system. It can be a ransomware, a trojan, or another computer virus used by cybercriminals to remotely track you or to infect your PC for a specific purpose. This new scam is related to RoughTed malvertising campaign[1] and is very similar to the “The HoeflerText font wasn’t found” scam[2]. The deceptive pop-up typically appears on malicious websites that display some crippled text and trigger a “Message from webpage” pop-up that says “Microsoft Font Pack not installed!” If the victim gets on the hook and clicks OK, the malicious web page then displays the deceptive The ArialText font was not found message and suggests that “the web page you are trying to load is displayed incorrectly, as it uses the “ArialText” font. To fix the error and display the text, you have to upload the “Microsoft Font Pack.” The fraudulent message provides the name of the manufacturer, current version of the font pack, and the “lastest version” of the required font pack version. Attentive computer users will immediately notice obvious typographic errors left in the bogus pop-up and that instantly gives an alarming sign to block “The ArialText font was not found” ads right away. “The ArialText font was not found” ads

However, some users can be easily convinced that the update is required, especially when the deceptive message has a Microsoft logo on it. Clicking the “Update” button opens a window that asks what to do with the ArialFondLight.zip file, which holds the malicious payload. The ZIP archive contains a JavaScript file called ArialFont.js. This file sends a GET request to a malicious domain sobberinfo[.]com, and downloads two files to the system – 36d4.exe (saved on the desktop) and mMSBuild.exe file in MSBuild folder in C:\ Disk. Once activated, they reveal their true origins – these are executables of the fearsome Cerber ransomware, a virus that changes data on a structural level by applying multiple encryption algorithms. Therefore, if you notice that your web browser randomly redirects you to suspicious websites that suggest installing the ArialText or Microsoft Font Pack, quit those sites immediately and scan the system with a decent anti-malware program like Reimage to check if your PC did not get infected with any type of malware.

In case you accidentally installed the malware pushed through these deceptive pages, do not rush to pay the ransom before you check for available data backups. If you do have a data backup, implement “The ArialText font was not found” virus removal before doing anything else. Remember – such malware is highly sophisticated and you should treat it professionally. You shouldn’t even give any consideration to ransom payment option unless you cannot allow yourself to lose huge amounts of data. Remember – scammers are not obligated to provide you with decryption tools, and they might not send it to you even after you pay the ransom. Lastly, we must remind that paying up helps criminals continue their malevolent activities with even more motivation. Ideally, do not let them involve you into their extortion schemes!

Social engineering convinces victims to install malicious viruses manually

According to MalwareBreakDown blog post[3], the malvertising campaign was firstly spotted on rojadirecta[.]me which is an online streaming site. The website implements repetitious redirects to several shady websites that are filled with obfuscated ad code scripts. These sites typically display a lot of deceptive pop-ups and alerts that are designed to look like real browser’s informational messages. It turns out that all of the phishing websites involved in the malvertising campaign were registered on an individual whose email as onishekovich[at]bk.ru. After several URL redirections, the malvertising campaign lands the victim on a final site that leads to RIG exploit kit landing page. The malicious website, which functions as a gate to RIG exploit kits, displays the deceptive ArialText font message. At the moment, it is known that the malicious pop-ups emerge for Internet Explorer users only; however, we are sure that fraudsters will improve the technique just like the HoeflerText scammers did and expand the compatibility so that Chrome and Firefox users could get scammed as well. If you want to protect your computer from such attacks, avoid clicking on strange links online, get to know what are the most dangerous Internet websites, and install an up-to-date anti-malware program. Creating a data backup can also save your data in case of a ransomware attack, so do not hesitate and create one ASAP.

“The ArialText font was not found” virus removal

Do not delay any longer and remove The ArialText font was not found virus right away. If the described pop-ups appear on your screen on a daily basis, you need to know that there can be two causes why you encounter such deceptive alerts daily. You are either infected with questionable spyware or malware, or you just tend to browse through hazardous websites a lot. Therefore, uninstalling the adware that displays them and also avoiding visiting highly untrustworthy sites is a praisable idea. The guide provided below the post introduces you to “The ArialText font was not found” removal basics.

 

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If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “The ArialText font was not found” ads. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual “The ArialText font was not found” ads Removal Guide:

Remove “The ArialText font was not found” using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If you feel that the web browser acts suspiciously and URL redirections occur without your intervention, you need to remove the adware/malware that causes them for you. To remove “The ArialText font was not found” ads, follow these steps.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove “The ArialText font was not found”

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete “The ArialText font was not found” removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove “The ArialText font was not found” using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of “The ArialText font was not found”. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that “The ArialText font was not found” removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from “The ArialText font was not found” and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Lucia Danes
Lucia Danes - Virus researcher

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References

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