UniversalSupport mac virus (Free Instructions)

UniversalSupport mac virus Removal Guide

What is UniversalSupport mac virus?

UniversalSupport mac virus can make your system unstable by causing ad spam and PUP installations

UniversalSupport mac virusUniversalSupport is a dangerous form of adware that affects Macs

UniversalSupport mac virus can cause erratic behavior in your machine. It belongs to the Adload malware family and has both hijacking and adware[1] capabilities. It can change the main browser settings, like the homepage, new tab address, and search engine, forcing people to use only selected channels for browsing.

It can also cause an increased amount of commercial content, like pop-ups, banners, and redirects. The ads that are placed by adware, can contain links leading to harmful websites. People can end up on scam pages that try to trick them into providing personal information, downloading PUPs (potentially unwanted programs),[2] and even malware.

NAME UniversalSupport
TYPE Adware, browser hijacker, mac virus
MALWARE FAMILY Adload
SYMPTOMS Different homepage and new tab addresses; redirects to some other search engine and shady websites; machine performs worse than before; unknown apps appear on the machine
DISTRIBUTION Fake software updates, deceptive ads, installing programs from peer-to-peer file-sharing platforms
DANGERS Altered search results can lead to dangerous websites; pop-up ads might be promoting scams; the virus can install other PUPs or even malware in the background
ELIMINATION Eliminating this Mac virus manually can be quite complicated. The easiest and most effective way would be to open a professional security tool and scan your system to delete every related file
FURTHER STEPS ReimageIntego should be used to completely wipe out any data left and fix the remaining damage

Adload in detail

Adware affecting mac machines is much more aggressive than adware developed to infect Windows machines. Adload viruses can gain administrator passwords, and automatically install other PUPs and malware without the users' knowledge. Such an infection can lead to monetary losses, identity theft, or operating system damage.

Usually, users do not know anything about the intruder until it has already started making changes. The main file can be found in the “Applications” folder. All Adload viruses have the same icon – a magnifying glass inside a green, teal, or grey background.

However, this does not make the intruder easy to remove. Quite the opposite – it drops various files across the machine, many of them disguised as normal system files to make it as hard as possible to eliminate. That is why it is best to prevent such infections in the first place.

The mindset that mac machines cannot be infected is outdated. Malware developers have come up with new ways to bypass Apple's own security system XProtect.[3] All they had to do was exclude a single strand from the code. Besides, cyber criminals nowadays do not need to have any hacking skills. They can use social engineering[4] to trick users into installing malicious programs themselves.

UniversalSupport mac adwareUniversalSupport mac adware can appear after pirated software installations

Distribution methods

In order to prevent intruders like UniversalSupport from entering your system, it is important to know how they are spread. The main infection sources are torrent websites[5] and peer-to-peer file-sharing platforms. They are unregulated, so it is impossible to know if the listed programs are safe to install. The installation of “cracked” software is not only unsafe but also illegal.

Another common way that Adload viruses get into the system is through fake Flash Player updates. Many people are still not aware that Flash Player was discontinued in 2020 and replaced by HTML5. So any website saying that your Flash Player is out-of-date so you will not be able to access content is deceptive.

One thing that you may not realize is that the failure of keeping the operating system and software updated can also be the culprit of an infection. Hackers like to use software vulnerabilities to deliver their malicious programs so it is extremely important to install the latest security patches that developers release.[6]

Removal of UniversalSupport mac virus

You should not do this yourself unless you know what you are doing and what kind of files you need to delete. Some of the files can have a .plist extension which is a normal settings' file, also known as a “properties file,” used by macOS applications. It contains properties and configuration settings for various programs. The app also uses various persistence techniques and drops many files across the system, making browser extension and application removal difficult.

To keep your mind at peace, we recommend using professional anti-malware tools SpyHunter 5Combo Cleaner or Malwarebytes, which can detect unwanted programs and eradicate them. You also do not know if the virus installed any additional malicious programs, so this is the safest way to ensure the system is clean.

If you still want to try and delete it manually, proceed with these steps:

  • Open Applications folder
  • Select Utilities
  • Double-click Activity Monitor
  • Here, look for suspicious processes related to adware and use Force Quit command to shut them down
  • Go back to the Applications folder
  • Find UniversalSupport in the list and move it to Trash.

If you are unable to shut down the related processes or can't move the app to Trash, you should look for malicious profiles and login items:

  • Go to Preferences and select Accounts
  • Click Login items and delete everything suspicious
  • Next, pick System Preferences > Users & Groups
  • Find Profiles and remove unwanted profiles from the list.

There are likely to be more .plist files hiding in the following locations – delete them all:

  • Select Go > Go to Folder.
  • Enter /Library/Application Support and click Go or press Enter.
  • In the Application Support folder, look for any dubious entries and then delete them.
  • Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files.Uninstall from Mac 2

The manual elimination process might not always result in full virus removal. Therefore, we still strongly suggest you perform a scan with security software.

Remove the browser extension

An extension to your browser is also added by UniversalSupport that starts performing all sorts of unwanted tasks. It possibly collects sensitive data and sends it to tracking servers. Some of the data that could be exposed is – IP address, user name, macOS version, browser versions, computer ID, items in the “Applications” folder, a list of agents, daemons, and system configuration profiles.

You should eliminate the add-on as soon as possible after the dangerous files are eliminated from your system. You can delete cookies and cache automatically with the help of ReimageIntego. It will also fix any damaged files and system errors, so you should notice an improvement in the machine's performance.

If you prefer doing this yourself without additional help, here are the instructions. You will find guides for Google Chrome and Mozilla Firefox at the bottom of this article:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension and select Uninstall.Remove extensions from Safari

Cookies and website data:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

The simplest and quickest solution to this is completely resetting Safari:

  • Click Safari > Preferences…
  • Go to Advanced tab.
  • Tick the Show Develop menu in menu bar.
  • From the menu bar, click Develop, and then select Empty Caches.Reset Safari

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of UniversalSupport mac virus. Follow these steps

FirefoxChrome

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2
FirefoxChrome

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

How to prevent from getting adware

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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