Severity scale:  
  (10/100)

“Urgent Firefox Update” ads. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Adware

Should you trust “Urgent Firefox Update” ads and update your browser?

If your Internet browsing suddenly gets interrupted by an update request, don’t hurry to download it, because it might be the Urgent Firefox Update virus that you are having business with. This virus shows up on Mozilla Firefox browsers, though it is not yet known whether Macs and Windows OS are equally susceptible to the infection. What we are sure of, is the fact that this virus only pretends to be a software update in order to get the users to download suspicious executables or javascript files labeled “firefox-patch.” The tactics chosen to deliver this potential scam make it pretty believable. Once the browser is infected, the virus creates a virtual layer on which it displays the well-recognizable Firefox update logo, with an additional “URGENT FIREFOX UPDATE — Download Now” message underneath. It then opens a pop-up with download permission request which also obstructs the user from browsing the web normally. Something you would expect a normal browser update would do? Well, not quite. If such update ever appears on your browser, there is one way to test its reliability. Just look at the URL of the page you are on. If it’s not the official Firefox website, but suspicious domains like faedijapanesepod101.net, eehacitysocialising.net, fiostrending.verizon.com, ibtimes.co.uk or eumahdcamb.net, do NOT allow any downloads. Also, make sure you close your browser and run an antivirus scan immediately to find and remove Urgent Firefox Update malware from your PC. You can obviously do all the elimination manually. Nevertheless, we recommend sticking to reputable antivirus tools, such as Reimage.

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The problem with Urgent Firefox Update hijack is that this update scam is just a small part of a much larger picture that a sneaky adware is responsible for. As a result, apart from these notifications you will probably witness generally increased scale of online advertising and, possibly, not on your Firefox browser only. Google Chrome, Internet Explorer or Microsoft Edge browsers may start deploying ads urging you to buy goods, visit certain websites, fill in online surveys, etc. If the adware is especially malicious, it may also get involved in tech support scam business. Thus, you should be extremely careful once you start noticing any unusual or suspicious ads. For more gullible users, we suggest refraining from using the browser completely while this adware is on the computer. While you are off the network, you can take care of the Urgent Firefox Update removal. We strongly suggest attending to this virus as soon as possible, because its prolonged stay on the computer usually turns out to be harmful. In other words, infectious Urgent Firefox Update ads may bring malware, viruses and Trojans to your PC.

How do these ads find their way into computers?

In its essence, Urgent Firefox Update program is very similar to other adware-type infections such as “Java Software Critical Update” or “Update Windows 7 Drivers” which use fake update notifications to trick users into downloading potential malware. All of these programs are PUPs, so they are all distributed using the same misleading “bundling” method. Bundling allows spreading several programs at a time placing them in a single software package. This can be used for a good cause, like promoting less popular software or adding extra tools in addition to some larger software. Nevertheless, this method is now largely abused by the malwartisers, so if you found Urgent Firefox Update installed on your computer, it most likely ended up there due to malicious bundling. Such practice of spreading adware around is tricky but can be outsmarted. You should begin with software downloading. Do not obtain software from unreputable sources and try to stay away from unsafe file sharing domains. Secondly, once you download some program or a software package, scan it with anti-malware or anti-spyware utility before proceeding with the installation. Finally, check whether the software you have downloaded is not bundled with potentially unwanted programs and cancel their installation if you notice any.

Is there a way to remove Urgent Firefox Update ads?

If you never had any experience with adware, getting rid of Urgent Firefox Update virus may seem like an impossible mission. Luckily, it isn’t so. In fact, this malware can be easily removed using automatic antivirus tools. Experts suggest that the software you use for the Urgent Firefox Update removal should be legally obtained and updated. Otherwise, the elimination might get tricky or fail entirely. Also, make sure you do a little research before obtaining any virus-fighting tool, in order to choose the best option. You can find all the necessary information for that in the table of our recommended software. Nevertheless, if you would rather remove Urgent Firefox Update manually, we have some good news, too. Our team has prepared a tutorial featuring all the removal steps just below the article.

You can remove “Urgent Firefox Update” automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove “Urgent Firefox Update” ads you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “Urgent Firefox Update” ads. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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To remove “Urgent Firefox Update” ads, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Urgent Firefox Update” from Windows systems

Urgent Firefox Update ads show up on the browser because of an adware virus which is running on the computer. To get rid of these ads, you have to eliminate this PUP and additional components that might be related to it from your computer. Keep in mind that this pup will not be called “Urgent Firefox Update virus” or anything like that, so you will have to look through all of your recently installed programs instead.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Urgent Firefox Update” and related programs
    Here, look for “Urgent Firefox Update” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of “Urgent Firefox Update” from Mac OS X system

To stop Urgent Firefox Update ads from popping up on your browser and ruining your browsing experience, you will have to find the PUP responsible for generating them first. Such potentially unwanted programs usually hide behind regular file names and have nothing in common with the content or title of the ads.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Urgent Firefox Update” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete “Urgent Firefox Update” from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Urgent Firefox Update” and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Urgent Firefox Update” removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase “Urgent Firefox Update” ads from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Urgent Firefox Update” should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall “Urgent Firefox Update” from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Urgent Firefox Update” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Urgent Firefox Update” removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate “Urgent Firefox Update” from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Urgent Firefox Update” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Urgent Firefox Update” removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Urgent Firefox Update” from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Urgent Firefox Update” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Urgent Firefox Update” removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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