Severity scale:  
  (12/100)

Windows Malware Detected scam. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Adware

Windows Malware Detected scam – fake Windows error message displayed by a deceptive adware

Windows Malware Detected scam

“Windows Malware Detected” is scam message displayed by a fraudulent website. This pop-up[1] window contains fake information that your system is at risk, and you need to call a provided support number to get it fixed. However, redirects to this technical support scam websites usually appear after adware infiltration.

Name Windows Malware Detected scam
Type Adware
Targeted browsers Explorer, Safari, Chrome, Firefox, etc.
Danger level  Medium. Tricks people into calling suspicious sellers, displays increased amount of ads, collects data about users.
Distribution Software bundles, malicious adds, deceptive websites.
Symptoms Pop-up error message, redirects, an increased amount of ads.
Removal The best tool for Windows Malware Detected scam removal is Reimage.

This adware[2] program typically spreads bundled with free programs, so it can enter the computer and install suspicious components to the browser without your knowledge. Immediately, this potentially unwanted program (PUP) starts causing problems. However, the primary goal of this ad-supported program is to deliver intrusive advertisements or messages like this:

Microsoft Alert
Someone is Trying to steal your banking details, credit card details & other logins. Please Call Microsoft At 1-855-341-4034 Immediately to prevent data loss. Hard drive safety delete in starting in
Your Data is at high risk
To immediately rectify the issue and prevent data loss Call Toll Free:
scanning complete
The server is asking for your user name and password. The server reports that it is from your network. PLEASE DO NOT SHUT DOWN OR RESTART YOUR COMPUTER, DOING THAT MAY LEAD TO DATA LOSS AND FAILURE OF OPERATING SYSTEM, HENCE NON BOOTABLE SITUATION RESULTING COMPLETE DATA LOSS. CONTACT ADMINISTRATOR DEPARTMENT TO RESOLVE THE ISSUE ON TOLL FREE. Suspicious activity detected on your IP address due to harmful virus installed in your computer. Call Toll Free now for any assistance. Your data is at serious risk. There is a small file missing due to same harmful virus Debug malware error, system failure. Please contact technicians to rectify the issue. Please do not open internet browser for your security issue to avoid data corruption on your operating system.

This dubious alert is displayed to trick you into thinking that your computer system is infected, and only “technicians” can help to solve the problem. However, it is not recommended to call the provided number fake support number (“1-855-341-4034″). Those people only want to sell you useless and expensive services or products.

Windows Malware Detected tech support scam window could be closed, but that does not help with elimination. You can still get various pop-up advertisements and redirects. Coupons, deals, offers and other information about sales can be displayed on your Chrome, Explorer or Firefox. And these ads are geared toward you based on your search history and most viewed sites. 

Also, according to Avirus.hu[3] cybersecurity specialists, adware programs can record personal data. This is one of the reasons why you should remove Windows Malware Detected scam from your computer. We recommend you to use Reimage or any other reputable anti-malware tool.

Windows Malware Detected scam removal is essential because the longer this program has access to your system the more information it can collect. This pop-up error can ask you to enter login or other information. This can be saved and used for malicious scams later on. For instance, it may lead to identity theft or money loss.

Adware can appear on your computer after insecure freeware installation

PUPs often offer useful features and this way people get tricked. Visiting those deceptive websites, clicking on advertisements and purchasing those products, software or tools can be high-risk behavior.

While using free share networking or downloading and installing software from other questionable providers, you can quickly get additional programs with this intrusive features. Always choose Advanced/Custom options during installation processes these can help to see everything that you are suggested to install. De-select unwanted ones and install only really needed freeware.

Delete Windows Malware Detected scam relating adware from your computer

Windows Malware Detected scam removal need to be done as soon as possible. So you no longer get those redirect and advertisements flooding your browser. These error messages are deceptive and diminish browsing experience a lot. Therefore, you have to find and get rid of all adware-related components.

Remove Windows Malware Detected scam and any related browser extensions, programs that you might find manually. Follow a step-by-step guide below and do everything you can to get back to the safe computer system. However, if redirects to scam website show up again, you should perform a system scan with a reputable anti-malware software.

You can remove Windows Malware Detected scam automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Windows Malware Detected scam you agree to our privacy policy and agreement of use.
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Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Windows Malware Detected scam. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
Press mentions on Reimage

To remove Windows Malware Detected scam, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Windows Malware Detected scam from Windows systems

If adware affected your Windows system use this guide:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Windows Malware Detected scam and related programs
    Here, look for Windows Malware Detected scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Windows Malware Detected scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Windows Malware Detected scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Windows Malware Detected scam from Internet Explorer (IE)

Remove Windows Malware Detected scam from your Explorer browser

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Windows Malware Detected scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Windows Malware Detected scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Windows Malware Detected scam from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Windows Malware Detected scam should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Windows Malware Detected scam from Mozilla Firefox (FF)

Eliminate adware program from your Firefox using these steps:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Windows Malware Detected scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Windows Malware Detected scam removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Windows Malware Detected scam from Google Chrome

Complete this Windows Malware Detected elimination procedure for Google Chrome:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Windows Malware Detected scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Windows Malware Detected scam removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Windows Malware Detected scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Windows Malware Detected scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Windows Malware Detected scam removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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