Severity scale:  

Remove Windows Support Alert scam - Virus Files Removal - May 2020 update

removal by Ugnius Kiguolis - - | Type: Adware

Windows Support Alert pop-up is a scam that shows up on web browser due to adware infection

Windows Support Alert pop-up virus

Windows Support Alert scam is a rogue technical support alert, which shows up on web browsers if an adware-type malware is installed on the system. Criminals use social engineering techniques to scare people into thinking that their devices are infected by a dangerous virus and offer to call +1-855-393-4537 number and connect with the “Microsoft tech support team.” However, we can assure you that Windows Support Alert scam has nothing to do with Microsoft and that dealing with these people can be dangerous.[1]

The first thing you need to know is that scammers, who are working behind this fake error message, rely on social engineering.[2] Typically, Windows Support Alert virus appears on victims' desktop out of the sudden, while they are browsing the Internet. After being caught out of the sudden, they fall into frightening claims about detected malware.

Name Windows Support Alert
Classification Technical Support Scam
Symptoms When browsing the web, a new tab window called “Windows Support Alert” shows up and freezes the browser. The notification contains a mobile number and attempts to look like a legitimate Microsoft's notification. In addition, the web browser may display advertising content and redirect to suspicious websites
Related programs  This rogue pop-up emerges on the system due to adware infection, which creates a scheduled web browser's task to load a tech support scam window regularly. Therefore, any advertising malware can be the culprit of these pop-ups
Criminal contacts +1-855-393-4537. Nevertheless, the provided telephone number may vary because the scam is regularly updated 
 Affected web browsers Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, Safari are primary targets. Nevertheless, it exhibits compatibility with other less popular web browsers as well
Danger The pop-up itself is not dangerous. Force quit your web browser if it got stuck with “Windows Support Alert.” However, those who got tricked by the alert and called the given number may experience money loss or inadvertently allow criminals remotely connect to their devices 
Removal Scam pop-ups on web browsers mean that the system is contaminated with malware. Thus, a full system scan with a reputable AV is required.
Fix malware damage Post-malware system may encounter errors, slowdowns, and similar malfunctions. In this case, optimize the system with Reimage Reimage Cleaner Intego utility. 

The most important thing is to ignore the telephone number given in the alert because such scams seek to sign users up for paid and useless services. Besides, you can be tricked into downloading malware to your computer in the form of a useful tool that is supposed to fix a computer.

The fake Windows Support Alert warning message reads:

Windows Support Alert
Your system detected some unusual activity.
It might harm your computer data and track your financial activities
Please report this activity to +1-855-393-4537

No matter how terrifying the message might sound, you must keep calm and never contact cyber criminals. Their only goal is to make easy money. Instead, you should remove the Windows Support Alert virus from your computer using Reimage Reimage Cleaner Intego or any other software you might prefer.

Windows Support Alert scam
Windows Support Alert scam tries to create an image that it is related to Microsoft

Reasons why crooks alert you about the supposed infection

The scam messages and fake pop-up ads are displayed for a reason. First of all, they might ask for remote access to your machine and install malware. Beware that all these “powerful” optimizers and similar software that is promoted with the help of such scams do not work. In the worst-case scenario, hackers might try to install a keylogger or trojan to steal your personal information.

Following some “investigation” performed by fake technicians, you can also be asked for a payment in exchange for the bogus services provided. Alternatively, they might urge you to subscribe to fraudulent services that can lead you to the money loss every month.

Evidently, trusting cyber criminals is not a good idea. Their only goal is to steal your money, so you should waste no time and use our Windows Support Alert removal at the end of this post. However, continue reading if you are interested in how these scams get into your system.

Windows Support Alert  popup
Windows Support Alert scam tricks people into calling for criminals and granting remote access to a target device

Update 2020: one of the latest Windows Support alert scams displayed an aggressive Google Chrome window, which freezes the web browser and scares the victim with false claims that “This computer is BLOCKED.” The message contains a supposedly Toll-Free Microsoft support telephone number 0800-051-7350. The alert says: 


This computer is BLOCKED

Do not close this window and restart your computer
Your computer's registration key is Blocked.
Why we blocked your computer?
The window's registration key is illegal.
This window is using pirated software.
This window is sending virus over the Internet.
This window is hacked or used from undefined location.
We blocked this computer for your security.
Contact windows helpline to reactivate computer. 

On the right side of the window, the user is asked to enter a valid Windows activation key, which should be provided by the Windows support team. However, criminals on the other side of the handset may try to get remote access to your PC or induce to install a trojan, keylogger, spyware on the system. Therefore, if you see such and similar pop-up, close your web browser and remove the Windows Support alert virus from the system. For that, use a professional anti-malware program and make sure to reset the web browser to prevent the pop-up from reappearing.

To protect your system, be careful with free software

To prevent your system from displaying tech-support scams, make sure you take the needed steps to protect yourself from adware. As adware mostly spreads with the help of bundling, experts[3] recommend being careful when downloading free software from the web.

It might seem like a good idea to use Recommended settings while installing freeware, as it is advised by developers. However, it is a trick designed to conceal additional unwanted programs within the installation manager. Taking into account that users skip steps to rush the whole installation process, there is no surprise that they end up with adware or other unwanted programs installed on their computers.

Therefore, always use Advanced mode while installing freeware, as it is the only way to avoid installing additional components. If you are not sure whether you are affected by such PUP, look for suspicious signs in unexpected pop-ups: grammar mistakes within the text, amateur graphic design, etc.

Remove Windows Support Alert virus from your computer

The most reliable way to remove Windows Support Alert scam is to use a genuine anti-malware tool. You have plenty to choose from the list given below. However, beware that your security software must be up-to-date before a scan to make sure that all suspicious components are gone from your computer. Otherwise, BHOs (browser helper objects) can reinstall malware right after rebooting the system.

However, if you possess decent computer skills and do not want to employ additional software, you can attempt to uninstall Windows Support Alert yourself. Just follow our guide below carefully, and you will be able to enjoy a problem-free browser again.

Once a full Windows Support Alert removal is performed, you should take extra precautions:

  • Reset passwords on all your accounts;
  • Contact your bank to revert payments if any was performed by you or other people;
  • Apply security software updates as soon as they are available. 

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Windows Support Alert scam, follow these steps:

Erase Windows Support Alert scam from Windows systems

To get rid of Windows Support Alert pop-up from Windows, use the guide given below. Your task is to find all suspicious entries in Control Panel and uninstall them.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Windows Support Alert scam and related programs
    Here, look for Windows Support Alert scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Delete Windows Support Alert scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Windows Support Alert scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove Windows Support Alert scam from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Windows Support Alert scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Windows Support Alert scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Uninstall Windows Support Alert scam from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Windows Support Alert scam should be removed from your Microsoft Edge browser.

Eliminate Windows Support Alert scam from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Windows Support Alert scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Windows Support Alert scam removal. Click on 'Reset Firefox' button for a couple of times

Get rid of Windows Support Alert scam from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Windows Support Alert scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Windows Support Alert scam removal. Click on 'Reset' button to complete your removal

Erase Windows Support Alert scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Windows Support Alert scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Windows Support Alert scam removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Ugnius Kiguolis
About the company Esolutions


Your opinion regarding Windows Support Alert scam