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Remove virus (Removal Guide) - Feb 2017 update

removal by Lucia Danes - - | Type: Browser hijacker should not be set as your default search engine

Image displaying screenshots of the virus is a deceptive website[1] that promises to provide users with a fast and precise Web search service[2]. Despite the positive description, this program is known as a browser hijacker that takes control over the browser in order to deliver sponsored links.

This potentially unwanted program (PUP)[3] usually spreads bundled with various free programs as an optional component. Frankly speaking, users rarely choose to use this service themselves. Most of the time, hijack browsers without asking for a straightforward permission.

So-called the virus has lots of negative features. Over time, the nasty qualities, like the never-ending redirects [4] and promotion of affiliate ads simply become impossible to ignore. What is more, it might alter search results and provide sponsored links at the top of first search results page.

This tool uses its database and does not rely on any legitimate search provider. Thus, it’s easy for developers to include third-party links and profit from clicks on them. One of the primary purposes of this tool is to generate advertising-based revenue.

Needless to say, developers of such programs are not very open about their identities and choose to keep them private. You can see the same tendency with as well. The site creators provide fake credentials, which means there is no way for the users to receive customer service or report problems. Would you ever trust such a company? Most likely no.

Naturally, there is no reason to keep using the services provided by such shady parties as well. Don’t hesitate. Remove from your PC – we are sure you will find some more reliable search provider to replace it. You should be able to get rid of the hijacker quite easily using Reimage Reimage Cleaner Intego or similar antivirus software.

Questions about virus

If you keep this program for a while, you might also run into another problem. The hijacker is also tracking non-personally identifiable information. According to the Privacy Policy, it collects IP address, search terms, and similar browsing-related data. What is more, some data might be shared with partners. Thus, removal will also help to protect your data from unknown third-party companies.

The picture of virus hijacker appears on the browsers uninvited; replaces the default homepage and search engine and redirects to the malicious site every time the victim launches the browser.

The PUP might hijack the Internet Explorer, Google Chrome, Mozilla Firefox and other browsers after inattentive freeware installation

Like with most browser hijackers, you will probably encounter hijack when installing freeware or shareware packages. The program will probably be hidden within Quick or Recommended installation settings which the regular users tend to ignore.

However, if you choose the longer path and install the downloaded content through the Advanced mode, you may have an excellent chance of avoiding WYYO and other potentially unwanted programs from accessing your computer. When installing new programs under custom settings, you should:

  • not rush to click “Next” button;
  • carefully read the information provided in each of the steps;
  • deselect third-party toolbars, browser extensions, and other programs;
  • not agree to make unknown search tool as your default one.

The hijacker mostly aims at English-speaking computer users. However, it doesn’t mean that this or other PUPs cannot infiltrate devices located in Netherlands,[5] Germany or Japan. Thus, you should be careful with freeware installation no matter where you live.

Elimination of the virus

You will be able to remove like any regular computer program; its elimination is not as difficult as it may seem. You may even do it manually if you have the time and trust your skills.

Nevertheless, we do not advise wasting your time when you can invest it somewhere else. You will achieve removal much quicker if you choose the specialized tools to do it. Download and update the antivirus or the anti-malware utility and let it scan your system. The virus will be as good as gone in minutes.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Uninstall from Windows systems

While the best way to remove is by scanning the computer with some anti-malware utility, you may as well get rid of the virus manually. Just follow the guidelines below.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate from Mac OS X system does not normally infect Mac operating system. Nevertheless, if this unpleasant situation ever occurs on your computer and you will not be able to remove the threat automatically, remember these steps:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete from Internet Explorer (IE)

Remove and its related components from your browser. Then reset IE like so:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove virus from Microsoft Edge

Find suspicious extensions, add-ons and similar components on your Edge browser? They might be related to! Remove them and reset the browser.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Get rid of from Mozilla Firefox (FF)

You can recover your Mozilla browser from hijack by cleaning up the extension list from unfamiliar components and rolling back the browser to its default settings.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Erase from Google Chrome

Check out your Chrome extensions for toolbars, add-ons or other components related to Delete every suspicious entry and proceed by resetting the browser.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari malware is not a typical infection that you would find in Safari browser. But you can never be too careful. In case of emergency use these guidelines:

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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  1. Preosecco says:
    February 9th, 2017 at 2:16 am is useless, plain ads… delete it

  2. Asimik says:
    February 9th, 2017 at 2:17 am

    Thanks! some nice and comprehensive removal instructions youve got there!

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