“Your PC/Device needs to be repaired” virus (Improved Instructions) - updated Oct 2016

“Your PC/Device needs to be repaired” virus Removal Guide

What is “Your PC/Device needs to be repaired” virus?

Reasons to ignore “Your PC/Device needs to be repaired” virus alerts

“Your PC/Device needs to be repaired” virus is a tech support scam that will tell you lies about your PC’s condition and make you pay for the services or software you do not really need. Such viruses are not new to the cyber infection arena and have been exploiting users for quite some time now. However, within the past year, they have become especially active. The crooks behind these scams are good psychologists because they know exactly how to approach the users and make them follow their commands. Firstly, they manipulate on what we value the most — the security of our computers. Once the virus installs on the computer it generates a fake, but legitimate-looking BSOD (Blue screen of death) window, notifying the victim about the supposed computer malfunction. BSOD is a common way Windows operating system informs the user about system problems. So, since this notification covers the whole screen like typical BSOD windows do, the less experienced users may easily mistake it for a real system error. That is why you should never jump to conclusions or take reckless action before you haven’t investigated the situation in greater detail. Keep in mind that such notifications should not obstruct you from accessing your computer data and if they do, you probably have something to worry about. Continue reading this article to learn how to remove Your PC/Device Needs to be Repaired lock screen and delete the related malware from your computer.

Illustration of the “Your PC/Device needs to be repaired” virus

Apart from the locked screen, there are several other indications that suggest Your PC/Device Needs to be Repaired hijack. All you need to do is look at the actual content of the message. Usually, the scammers will paint a very frightening picture of your computer’s condition but provide a solution as well. This particular virus tries to convince you about the digital signature authorization failure and urges you to contact tech support by an indicated number – 1-844-307-1890. Of course, since there is no actual problem, there are no actual support technicians either. By dialing the indicated number, you will be merely put through to a fraudulent salesperson who will use all of his/her wits to talk you into purchasing a tech support subscription you do not need in the first place. Do not waste your time and do not allow the scammers to swindle money from you. Check our expert-prepared instructions at the end of the article and head straight to the Your PC/Device Needs to be Repaired removal.

Versions of this virus:

“Windows Defender has detected Critically Corrupted File System!” virus. If this frightening message is displayed on your computer screen, stating that Your PC/Device ran into a problem and needs to be repaired because of Error code: 0xc0000428, then there are no doubts that your computer has been infected with malware that advertises fake tech support services. In other words, you are dealing with Windows Defender scam. The virus showcases a big blue screen, filled with made-up theories about computer problems and possible fixes. This virus provides a toll-free number 1-844-563-0240 to get in touch with “computer technicians,” which, in reality, are nothing but filthy scams trying to deceive people. These scammers typically talk very politely and can even sound trustworthy, because they kindly ask the victim to explain what happened to the computer and perform various tasks, such as go to Registry Editor, take a look here and there, open MSConfig, change some settings, and so on. In reality, these scammers want to convince the user to provide credit card details, buy useless programs or services, or, in the worst case – get remote access to the system. Windows Defender has detected Critically Corrupted File Syetem! malware should be removed as soon as possible using a trustworthy anti-malware software. It is highly recommended to use removal instructions provided below this article and deactivate the virus first.

Techniques used to infect user’s PC

Otherwise known as potentially unwanted programs (PUPs), such viruses infect computers without much difficulty. They can be sent to you by mail, or you can come across them on insecure domains in forms of software updates or random ads. The problem is, they are often very well disguised, so it may be difficult to notice them yourself. Unfortunately, automatic antivirus utilities are of little help too. They may not necessarily detect the threat and Your PC/Device Needs to be Repaired malware may end up on your computer. Keeping yourself away from unfamiliar domains, suspicious downloads or ads should help you avoid PUPs like the ones we discuss today. Of course, additional system check-up with reputable antivirus software is also a must.

Your PC/Device Needs to be Repaired virus removal:

To remove Your PC/Device Needs to be Repaired virus and stop this error from interfering with your daily browsing you have to choose one of two basic strategies. You can invoke your own skills and eliminate the virus manually, or you can leave the Your PC/Device Needs to be Repaired removal to the professional software. Manual removal instructions are quite complex and may intimidate the less experienced computer users. But if you are willing to opt for this approach anyway or simply need suggestions on how to remove Your PC/Device Needs to be Repaired lock screen, please scroll below.

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Fortect Happiness
Intego Happiness
Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of “Your PC/Device needs to be repaired” virus. Follow these steps

Manual removal using Safe Mode

Luckily, the lock screen removal is rather simple. Though there is no Close button on the screen you can close it by opening Windows Task Manager (press ALT+CTRL+DELETE) and click End Task on the Nerta.exe process. The fake BSOD screen will be closed and you will be able proceed with the virus removal using reputable antivirus tools, for instance FortectIntego.

Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.

Step 1. Access Safe Mode with Networking

Manual malware removal should be best performed in the Safe Mode environment. 

Windows 7 / Vista / XP
  1. Click Start > Shutdown > Restart > OK.
  2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
  3. Select Safe Mode with Networking from the list. Windows 7/XP
Windows 10 / Windows 8
  1. Right-click on Start button and select Settings.
  2. Scroll down to pick Update & Security.
    Update and security
  3. On the left side of the window, pick Recovery.
  4. Now scroll down to find Advanced Startup section.
  5. Click Restart now.
  6. Select Troubleshoot. Choose an option
  7. Go to Advanced options. Advanced options
  8. Select Startup Settings. Startup settings
  9. Press Restart.
  10. Now press 5 or click 5) Enable Safe Mode with Networking. Enable safe mode

Step 2. Shut down suspicious processes

Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Click on More details.
    Open task manager
  3. Scroll down to Background processes section, and look for anything suspicious.
  4. Right-click and select Open file location.
    Open file location
  5. Go back to the process, right-click and pick End Task.
    End task
  6. Delete the contents of the malicious folder.

Step 3. Check program Startup

  1. Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
  2. Go to Startup tab.
  3. Right-click on the suspicious program and pick Disable.

Step 4. Delete virus files

Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:

  1. Type in Disk Cleanup in Windows search and press Enter.
    Disk cleanup
  2. Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
  3. Scroll through the Files to delete list and select the following:

    Temporary Internet Files
    Recycle Bin
    Temporary files

  4. Pick Clean up system files.
    Delete temp files
  5. You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):


After you are finished, reboot the PC in normal mode.

Remove “Your PC/Device needs to be repaired” using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt
    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of “Your PC/Device needs to be repaired”. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with FortectIntego and make sure that “Your PC/Device needs to be repaired” removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from “Your PC/Device needs to be repaired” and other ransomwares, use a reputable anti-spyware, such as FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes

How to prevent from getting malware

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Julie Splinters
Julie Splinters - Anti-malware specialist

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