Remove Snap.do
Removal instructions

Severity scale:  
  (34/100)
Snap.do is also known as Snap do virus, Resoft Smartbar | Type: Browser Hijackers

Snap.do (or search.snap.do virus, Resoft Smartbar, etc.) is a malicious search engine, which has many similarities to browser hijackers. Those who are new with viruses should know that this hijacker tends to infect computers without any permission asked. After that, it immediately alters system settings and then causes continuous redirects to unknown websites or other issues. If you noticed snap.do redirects during your search sessions, you should check your PC with reliable anti-spyware because it's one of the most obvious signs showing that your PC was hijacked. If this potentially unwanted program manages to do that, it may easily alter each of your web browsers, including Internet Explorer, Google Chrome, Mozilla Firefox, etc. In addition, it may also start initiating annoying redirects, slowdowns, pop-up ads and similar inconveniences that are typically initiated by hijackers. We highly recommend avoiding snap.do virus because you may be tricked into visiting unsafe websites. Finally, we feel that we must warn those PC users who have been trusting this search engine and using it or Resoft Smartbar for their searches. Please, take into account that this search site may easily try to show you altered search results and may try to redirect you to insecure websites. Besides, it may also cause system slowdowns, hijack your homepage or default search engine and do other things that are mostly called as 'unwanted'. 

How Snap.do virus infects computers?

In most of the cases, snap.do hijacks computers with a help of other malicious programs. However, there are lots of people who have been tricked into downloading it thru legitimate programs as well. Beware that you may easily install this program on your computer in a bundle with free programs. In order to avoid that, you should avoid illegal programs because they may be filled with malicious components. Of course, we must also recommend you to be very careful when downloading freeware and shareware. If you think that you really need one or other program, you should select Custom or Advanced installation process because it will help you to see what 'optional' components are hiding inside. If snap.do hijacker manages to get inside the system, it can easily hijack all popular web browsers, including Google Chrome, Mozilla Firefox and IE. After that, you may notice snap.do redirects to other websites, annoying pop-up ads and system slow downs. By the way, just like any other browser hijacker, this application may start tracking your browsing habits. Here's what the developers of this program claim about it:

Statistical Information we collect (……) including, inter alia, advertisements viewed, pages browsed, search inquiries, offers and services that interest you, the type of browser you are using, your IP address, the URL you have come from and the time spent at that URL, cookies and your domain type and server.

How can I remove Snap.do redirect virus?

If you want to remove snap.do redirect virus without wasting your time, you should immediately run one of those programs that are mentioned in the Automatic virus removal guide. Remember that only updated versions can help you find malicious files and remove them from the system! In order to remove snap.do for good, you can also perform steps that are given in manual removal guide:

Automatic Snap.do Removal Guide

You can remove Snap.do automatically with a help of one of these programs: SpyHunter, STOPzilla, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Alternate Software

STOPzilla
We are testing STOPzilla's efficiency at removing Snap.do (2012-09-14 02:42:38)
Malwarebytes Anti Malware
We are testing Malwarebytes Anti Malware's efficiency at removing Snap.do (2012-09-14 02:42:38)
XoftSpySE Anti Spyware
We are testing XoftSpySE Anti Spyware's efficiency at removing Snap.do (2012-09-14 02:42:38)
Defender Pro Ultimate
We are testing Defender Pro Ultimate's efficiency at removing Snap.do (2012-09-14 02:42:38)
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Help Line to remove Snap.do

Snap.do screenshot

Snap.do snapshot

Snap.do manual removal

Kill processes:
[random].exe
Delete files:
[random].exe

Manual Snap.do Removal Guide

Step 1

Uninstall Snap.do and related programs

  • Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).
  • Here, look for Snap.do or any other recently installed suspicious programs.
  • Uninstall them and click OK to save these changes.

If you are Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program.

If you are using OS X, click Go button at the top left of the screen and select Applications.

Wait until you see Applications folder and look for Snap.do or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash.

Step 2

Remove Snap.do from Windows shortcuts

  • Right click on the shortcut of Mozilla Firefox and select Properties.
  • Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus.

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Step 3

Remove Snap.do from each of your web browsers

Internet Explorer Mozilla Firefox Google Chrome Safari
Remove dangerous add-ons
  • Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons
  • You will see a Manage Add-ons window. Here, look for Snap.do and other suspicious plugins. Disable these entries by clicking Disable:
Change your homepage if it was altered by virus:
  • Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  • Here, remove malicious URL and enter preferable domain name. Click Apply to save changes.
Reset Internet Explorer
  • Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  • Here, select Reset.
  • When in the new window, check Delete personal settings and select Reset again to complete Snap.do removal.
Internet Explorer Mozilla Firefox Google Chrome Safari
Remove dangerous extensions
  • Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions.
  • Here, select Snap.do and other questionable plugins. Click Remove to delete these entries.
Change your homepage if it was altered by virus:
  • Click on the menu (top right corner), choose Options General.
  • Here, delete malicious URL and enter preferable website or click Restore to default.
  • Click OK to save these changes.
Reset Mozilla Firefox
  • Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information.
  • Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Snap.do removal.
Internet Explorer Mozilla Firefox Google Chrome Safari
Delete malicious plugins
  • Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions.
  • Here, select Snap.do and other malicious plugins and select trash icon to delete these entries.
Change your homepage and default search engine if it was altered by your virus
  • Click on menu icon and choose Settings.
  • Here, look for the Open a specific page or set of pages under On startup option and click on Set pages.
  • Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage.
  • Click on menu icon again and choose Settings Manage Search engines under the Search section.
  • When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name.
Reset Google Chrome
  • Click on menu icon on the top right of your Google Chrome and select Settings.
  • Scroll down to the end of the page and click on Reset browser settings.
  • Click Reset to confirm this action and complete Snap.do removal.
Internet Explorer Mozilla Firefox Google Chrome Safari
Remove dangerous plugins
  • Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences.
  • Here, select Extentions and look for Snap.do or other suspicious entries. Click on the Uninstall button to get rid each of them.
Change your homepage if it was altered by virus:
  • Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  • Here, look at the Homepage field. If it was altered by Snap.do, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page.
Reset Safari
  • Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari....
  • Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Snap.do removal process.

Geolocation of Snap.do

Map reveals the prevalence of Snap.do. Countries and regions that have been affected the most are: Vietnam, Norway, Australia, Spain and Chile.

Removal guides in other languages


Information added: 11/20/14 07:54; information updated: 11/20/14 07:54

Additional resources

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Comments on Snap.do

1
0
Lance forrest
None of these work at removing the new snap.do... think again...
0
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Gene Goss
Remove anything in app data Local and Local low that says >Smartbar<
Smartbar is the application that controls snapdo
0
3
Patrick
I have found the only way to be SURE snap.dp is gone is to competely reinstall windows from scratch on a new hard drive. Then reinstall all your usual programs. This is a pain but 100% sure. After this comes the tricky bit - before you use any personal data stored on yourold computer such as documents, pictures etc you need to scan each one individually with a trusted antimalware/antivirus program. Wich one you trust is up to you. If you dont do this you could be reinstalling snap.do when you copy it to your new disk.
0
1
Larry
While inside "internet options" under IEs tool bar, note that the home page has been changed to something like "feed2 snap.do.com" (it goes on for about a thousand characters). Until you delete all that it goes straight to Snap.Dos online website and starts messing with you again! Im in Windows 7 home, BTW, if that makes a difference. Now Im trying to figure out how too get IE itself to start working again, it seems to have been disabled, and "reset" from the "advanced" menu did not fix it. Good grief.
0
1
Theo
something that makes my computer slow. basically before Snap.do appearance. and when i found that Snap.do is a virus no wonder my computer is so slow.
2
1
balzar
Has anyone found the developers and BEATEN them, with sticks if necessary
0
0
missy
how can you knowsnap.do is completely off your computer,i no longer have it in the control panel,at first when I uninstalled it from the control panel,it was still hiding somewhere,although it didnt show on the control panel,it continued to interfere with my internet explorer,when I click on internet explorer,snap .do comes up,i went online and found some steps to uninstall this problem,now snap.do does not pop up when I use internet explorer.my problem is ,is snap.go completely off my computer,or it could be hiding somewhere?
0
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annie
Help, somehow snap do got on my windows 7 computer, I cant seen to get it off unless i purchase a removal program,im usually told this at the end of a "Free Scan" that can take some time! It took over explorer and chrome! Help! can I get this off myself without paying to have it removed? I cant afford a removal tool.
0
0
Whitney
I had the same issues with uninstalling. When you get to a screen that says "Hide from Internet Explorer or Google Chrome" choose the button on the far left that says custom. You will get a new menu that has an uninstall button. When you click this it will actually uninstall.
0
0
I
Did any one think that the real virus could be the removal software offered by 2-spyware? Just one possibility... I am not taking the risk of installing a new software just in case...
0
0
Biagio
This is how I removed Snap.do for a customers Vista PC:

Several attempts to uninstall from the control panel failed. I ran MS Security Essentials, Adaware, Malwarebytes. Although they successfully removed a lot of junk, malware, a Trojan, and numerous infected files, Snap.do was still there.

I followed the suggestions to remove it from Google Chrome extensions and Internet Explorer add-ons and changed the home pages of both. That was successful. Snap.do no longer came up as the homepage. As far as I could tell, there were no other symptoms. However, It still remained on the computer. Inspired by Benjamin above, I gave it another shot.

First, I opened the configuration utility, (from Start Search, type msconfig ). At the start-up tab, I took note of what had a check mark, then unchecked/disabled everything except Microsoft OS. I restarted the PC in safe mode, opened the Control Panel, and successfully uninstalled Snap.do. I received only one prompt - a request to close browsers - to which I answered yes. Snap.do is gone. Of course, now the items in start-up need to be checked again, except for those you really do not want (you can search each item with your favorite search engine if not sure which to keep checked). I have rebooted several times - no sign of the creepy virus.
0
0
Lene
I have now done the reset of IE og chrome, changed homepage etc.. And I have uninatalled all programs with the same installation date as snap do. I also tried the msconfig solution with the safe mode. I disabled everthing except Intel-files and MS OS. I was afraid that the pc would not start without the Intel-files.
Still I could not uninstall snap do in the control panel, it looks like its uninstalling, but after the uninstall process, snap do is still in the list of programs in control panel.
Should i have disabled the intelfiles also?
Any other solutions?
Help!
5
0
Benjamin Fournier
(Apologies for the intro but bear with it and get a guaranteed 10 minute fix for snap.do) A friend asked me to fix his pc. While I had never personally seen the snap.do issue before I was suddenly faced with attempting to remedy the issue. After nearly 3 hours of researching and attempting to apply "so called" fixes on a popular search engine I discovered something. I had spent nearly 3 hours of my time sifting through a completely new scam beyond snap.do. Whoever researches this fix will quickly run into templated responses that recommend certain "free" downloads that require you to ultimately pay for a product to remove snap.do. After that there are long extensive "manual fixes" that almost pushes you into saying screw it and I’ll pay for the previous search engine finds until I finally found the actual-non-profit making solution. I apologize now for not linking my source as I am writing this well after the fact and can no longer find the impetus for this post but credit is due for the fix I finally found and I thank you for the catalyst. Yes I did.
In order to fix the snap.do issue simply boot up your pc and wait for all the spam/error messages to cycle threw. Do not open your internet browser. Simply go to control panel (from start menu) and select programs. (Depending on windows version this may differ slightly but there is an option with "programs" in the name of the category and that’s the one you need to click. Once your list is completely loaded look for snap.do. Either right click or double left click to get to the uninstall option. (Be sure to write down the date associated with snap.do first!!))Then click uninstall and minimize all windows except the one that appears after you choose to uninstall.
[This is where snap.do catches everyone and tempts them into buying a product to assist] There should normally be a message here asking if you are sure or if you want to proceed with the uninstall.....instead the uninstall window just sits there for eternity. snap.dos biggest trick is that they hide the option to accept or continue with the uninstall so your pc appears to do nothing. At this point simply click somewhere neutral inside the apparent stuck window a few times. Do not select cancel or attempt to X out of this window. Click outside and back inside this window if you have to until you get a non-looking windows pop up that asks you to proceed. (This window may sneak onto your main toolbar) Then simply proceed with the uninstall using the non-windows looking option to do so.
Now back to why I had you write the date associated with snap.do. You need to find and uninstall every program that shares the date matching snap.do (also recommend uninstalling anything post this date) as most "if not all" of these programs are part of the snap.do issue. Youll find 8-12 of these as being toolbars youve never heard of before. While you’re there go ahead uninstall anything that sounds like a 3rd party program (shame on you for having them in the first place) that is not a game you intentionally downloaded or shares a date with the software that may have come with the purchase of your pc or is obviously listed as a Microsoft program. Do not agree to any option that asks you to restart your pc at this point. This last part is something I stumbled on as a temporary fix before finding the true fix for snap.do. Im not sure that it is necessary but while I have your attention it cant hurt. Open internet browser, find tools/settings then internet options (if u do not see this tab in IE right click in a dead space just below the address bar and check menu bar) then go to tool>internet options and click on the advanced tab and click "reset" everything to its defaults. (4/5ths down the page from top on right side)
I also took track of what my friend was running for free antivirus and it almost seemed to feed into the issue. Instead of naming this free antivirus I will simply tell you the ones I use and have so far have not been an issue with this fix. I simply use Microsoft Security Essentials and Avira (free version) which I installed after removing any other antivirus on the pc. (This is the time to install both of them while uninstalling any other anti virus first...again do not choose to restart when given the option.) While one will ask you to remove the other before installation I have found ignoring this prompt has caused no issues and the two work fine together. No need to run them after install and feel free to interrupt them from running initial scan as we have already fixed snap.do. Regular PC maintenance can be done at this time. Such as cleaning up disk space.
Restart your pc at this time or shut down if Microsoft updates are pending. Upon restart give your pc time to adjust to what just happened and the changes made as a lot of RAM space has been used. After logging in take 5-10 minutes worth of a break and pat yourself on the back for defeating snap.do and its attempt to make you spend money on programs suggested to fix the issue but are more likely to have funded the issue. Then open IE. Set up your default pages. Close it out and reopen it a few times to assure yourself that snap.do is gone. Hell restart again if you have to but I assure you snap.do is gone. During all the chaos of this walkthrough you have also automatically created a restore point due to the traffic of changes made. (It may be a restore point minus the last program uninstalled)

Now that youve fixed snap.com please copy and paste this post as a response to every fix you may have tried before this one. No link to mine is asked for and I do not require any type of credit for posting this. The people who wasted your time with the first set of paid for posts will most likely also pay to blackball this this easy (while lengthy to read) fix.
0
0
miniguy51
Sometimes snap.do is disguised in one of those installer download advertisements in any case try finding an unwanted tool bar instead of snap.do in Benjamins first paragraph
1
0
ThePwnageChicken
Holy Website, I didnt know SNAP.DO was a virus.
0
2
snap.do hater
I tried to delete it through the control panel and clicking un-install programs but it wouldnt un-install.
1
0
dee snyder
me either!!
0
0
Rosean
The same thing happened to me
1
1
harry
didnt know it was a virus :/ Im scared

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