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  • Active
  • Severity: High
  • Stealing programs
  • Windows, Mac
  • Verified · Sep 2017

How to remove Eanswers.com virus

A step-by-step removal guide for affected devices. Follow the verified procedure below — most readers complete it in under 10 minutes.

Linas Kiguolis · Expert in social media

Eanswers website sprouts new versions

Eanswers.com virus

Eanswers.com functions a website which is intertwined with closely associated with potentially unwanted programs (PUPs) and browser hijackers. IT experts discovered multiple versions. Nonetheless, despite attractive veneer, all of them contain serious security issues.  Although the majority of these apps are available on official websites, for instance on Google Chrom Web Store, they usually try to settle on the system in the form of optional add-ons as well. 

Later on, Eanswers.com virus changes browser’s settings and replaces default search engine with one of these programs:

  • Games.eanswers.com;
  • Musix.eanswers.com;
  • Movix.eanswers.com;
  • Movie.eanswers.com;
  • Mps.eanswers.com;
  • Play.eanswers.com;

These yahoo.search.com based domains look identical, and we can presume they have been created to help monetize their parent website.[1] The Eanswers.com itself is available in English, Russian and Spanish[2] languages. Thus, users from these countries should be aware of the problems that might be caused by this potentially unwanted program (PUP). 

One of the most annoying features of the hijacker is that it may arrive on the computer followed by additional components, the so-called browser helper objects [3] and prevent Eanswers.com removal from the browser. The users then have no other choice but to browse the web through these questionable search engines and be exposed to a greater scale of advertising than regular.

Advertisers hope that an extensive display of ads will generate more the user clicks and make more advertising profit. You don’t necessarily have to take part in this business if you don’t want to. All you will have to do is run a scan of your system with FortectIntego, MalwarebytesMalwarebytes or some other professional and powerful antivirus scanner and the virus will be banished from your system in no time.

Another serious reason to remove Eanswers.com from your computer is related to user’s privacy. According to the Privacy Policy, this browser hijacker collects non-personally identifiable and browsing-related information about users:

  • IP address;
  • domain name;
  • access times;
  • referring websites;
  • platform;
  • browser type.

Usually, such information is necessary for “improving services” and delivering personalized ads. However, it might also be shared with third-parties. The website works together with various advertising companies in order to generate more pay-per-click revenue.

Image of the Eanswers.com browser hijacker virus

Updates and versions of Eanswers.com browser hijackers

Games.eanswers.com. This search tool spreads bundled with free applications. However, it is more likely to enter the system with the help of various games and entertaining applications. On the affected device, it alters browser’s settings and sets its domain as default search engine as default one. The hijacker usually displays ads that may redirect to questionable and potentially dangerous websites. 

Musix.eanswers.com. The hijacker becomes browser’s default search engine after careless installation of the freeware. It might install browser helper objects to prevent users from setting their preferred domain as default search engine. Nevertheless, it redirects searches to Yahoo; some of the results might be altered and full of commercial content. Thus, Musix.eanswers.com removal is recommended.

Movix.eanswers.com. This PUP also spreads bundled with free movie-related programs that can be downloaded from various online sources. Apart from altering search results and delivering commercial content to the users, this search tool might collect various non-personally identifiable and browsing-related information and share it with advertising networks. Thus, soon affected browsers might crash from an excessive amount of online ads.

Mps.eanswers.com. This version of the hijacker spreads with privateNet browser extension. Therefore, its installation will lead to undesired changes in the browser and redirects to suspicious websites. The developers of this extension are closely related to another questionable search engine – MyPrivateSearch.com. Both of them promise private search feature. However, they are used for online advertising purposes and barely benefit the user.

BrowsePrivately. This browser extension is responsible for setting mps.eanswers.com as default search engine and homepage address. It also can change in-built search box and modify browser’s new tab. The add-on spreads via various freeware or shareware packages, so it can be installed in the browser during careless installation on the program.

OnlineMusic. This browser extension usually travels with the help of various free programs. However, it might be also promoted on various questionable websites. After the installation, it alters browser settings. The hijacker might set default search engine to music.eanswers.com and modify browser’s new tab. Besides, it might read and change data on visited websites.

Ext.eanswers.com. This domain is used for redirecting to Eanswers.com website. However, it might also redirect to various promotional websites. These activities are typically caused by an adware program. Therefore, it might also display numerous ads, pop-ups, banners and other commercial content on the browser.

BetterMovies Home. This version of the browser hijacker is responsible for setting http://movix.eanswers.com as default browser’s search engine. It might also set the new home page that includes shortcuts to popular social networks and other websites. This PUP spreads using bundling strategy that allows getting installed on the browser without asking direct user’s permission.

GoPlay Search. This PUP is advertised in software packages as a useful browser extension. After the installation, it might set default browser’s homepage to http://games.eanswers.com or musix.searchalgo.com/search/?category= that redirects search queries to Yahoo Search. The hijacker profits from user’s online activities and might prevent users from accessing their preferred search provider from the startup page.

NJoy Music Search Plus. This browser extension is widely promoted in software packages as a useful tool for music lovers. However, after the installation, it takes control over the browser and alters its settings. The PUP is responsible for setting http://games.eanswers.com as default search tool and blocks users from accessing reliable search provider unless they get rid of this program.

moviesJunkie Search. This Google Chrome extension is available on Chrome web store and theappjunkies.com site. However, it is widely distributed as an optional component in software packages. After the hijack, this movie-themed search engine alters browser’s settings, sets default search engine to movie.eanswers.com, displays suspicious commercial content and might collect information about users.

musicJunkie Search. This version of browser hijacker is identical to moviesJunkie Search. The main difference is that it’s a music-themed search tool. According to its description on Google web store and theappjunkies.com website, it offers “FREE unlimited music, song, full albums, music videos.” However, it also replaces Chrome’s settings, sets music.eanswers.com as default search engine and might cause various browsing-related problems, such as redirects to high-risk websites.

PrivacyZone Search. This potentially unwanted program travels with the help of software packages. It arrives on the system as a browser extension. After silent infiltration, it alters browser’s settings, changes browser’s new tab or/and homepage, and force people to use mps.eanswers.com as default search provider. The increased amount of suspicious ads is also expected after the hijack.

Play.eanswers.com can be accessed on its official site. Despite that, it will replace your previous search engine if you add GamesCenter Search or ArcadeCenter Search plug-in to your browser. Though these extensions might seem useful, note that the new search engine will track your online activities and keep a record of visited search entries. Later on, such data might be traded with third parties and online advertisers. Excessive advertising is hardly a pleasant phenomenon.

Movie.eanswers.com presents the same home page as the above-discussed sample of the PUP. You might also find this browsing tool if you attach MovieCenter Search, FilmsCenter Search, or VideoCenter Search to the browser. While this browsing tool will be present, movie-related pop-ups will disturb you once in a while. Note that such pop-up alerts might misguide you to potentially insecure domains.

The outcomes of careless installation

Eanswers.com is not the website that you would normally come across while browsing the web and decide to set it as your homepage. This program travels and gets inside the computers with the help of software bundling.

This marketing technique allows malware developers to sneak in unwanted components into the computers during the software installation procedure. So when installing programs, you should always take a time to check the software bundle[4] for additional options allowing to install undesired apps.

If you have already suffered from Eanswers.com hijack, it might have happened when you installed freeware or shareware under Quick/Recommended settings. Keep in mind that these settings barely disclose about additional apps and installs them without asking direct permission.

Thus, you should install new programs using Advanced/Custom setup and unmark all pre-selected programs, browser extensions, and other “useful” tools.

Eanswers.com elimination guide

The first suggested way to remove Eanswers.com virus or any related items from your computer by scanning your device with the help of professional software. Install credible anti-malware[5] that will clean your computer and protect from similar cyber threats in the future.

The second method offers to do this job manually. By following our prepared instructions below, you need to investigate the system and delete all components related to the hijacker. Make sure that all necessary programs, browser extensions, files, browser helper objects and tracking cookies are terminated. Otherwise, eanswers.com removal won’t give any results.

Uninstall from Windows

Uninstall from Windows 10/8:

  1. Type Control Panel into the Windows search box and open the result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 10/8

Uninstall from Windows 7/XP:

  1. Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP

Remove the unwanted program:

  1. In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
  2. If User Account Control appears, click Yes to confirm, then complete the removal.Uninstall the unwanted program from Windows

Delete from macOS

Remove the unwanted application:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for any suspicious entries, then drag them to Trash (or right-click and pick Move to Trash).Uninstall from Mac

Delete leftover files and folders:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and remove any suspicious folders related to the unwanted program.
  3. Repeat the same check in the /Library/LaunchAgents and /Library/LaunchDaemons folders, deleting any suspicious entries.Delete leftover files from Mac
  4. Finally, empty the Trash to permanently remove the leftovers.

Reset Internet Explorer

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete...
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset.Reset Internet Explorer

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click Remove.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Remove next to any suspicious startup page.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.
  5. This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select the unwanted extension and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Settings.
  3. Under Home, set your preferred homepage and new tab settings.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data...
  5. Select Cookies and Site Data and Temporary cached files and pages, then click Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox...
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings.Reset Chrome 2

Delete from Safari

Remove dangerous extensions:

  1. Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
  2. Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.Remove extensions from Safari

Clear history and website data:

  1. Click Safari in the menu and pick Clear History.
  2. Set Clear to all history and confirm with Clear History.Clear history from Safari

Reset Safari:

  1. Click Safari in the menu and select Preferences > Advanced.
  2. Enable Show Develop menu in menu bar.
  3. From the menu bar, click Develop and select Empty Caches.Reset Safari

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