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  • Active
  • Severity: High
  • Malware
  • Windows, Mac
  • Verified · May 2021

How to remove “Microsoft Font Pack Was Not Found” scam

A step-by-step removal guide for affected devices. Follow the verified procedure below — most readers complete it in under 10 minutes.

Lucia Danes · Virus researcher

Malicious websites display “Microsoft Font Pack Was Not Found” scam message

“Microsoft Font Pack Was Not Found” scam image

“Microsoft Font Pack Was Not Found” scam is a fraudulent error message which pops up on malicious websites. Usually, people are redirected to such a page by a potentially unwanted program (PUP). The fake pop-up claims that it cannot load the content since the system is missing specific fonts and offers to download an update. There can be various warnings and false claims about missing files found malware or even illegal activities. These are the tactics of malicious actors because they aim to collect views on dangerous sites or tricks people into installing particular applications.

Name “Microsoft Font Pack Was Not Found”
Type Adware
Aims Scammers try to expose users to dangerous material or trick them into installing malicious programs
Danger Content that those warnings redirect people to can lead to malware installation and system damage
Removal Anti-malware tools can help with PUP and other more serious infections, so make sure to choose a reliable program and eliminate any detected viruses
Repair The machine might get damaged over time, so you should get a system application like FortectIntego and repair any issues related to altered settings or data

Unfortunately, Microsoft Font Pack Was Not Found error is not linked to Microsoft in any way. In fact, it is designed to trick naive computer users into downloading various computer viruses, including malware, spyware, or even ransomware[1]. Additionally, there is a similar malicious pop-up called “Adobe Flash Player Was Not Found” which also aims to infect victims' systems.

The virus displays the following fake message to scare people:

Microsoft Font Pack 10.2.1100 was not found 

The web page you are trying to load is displayed incorrectly, as it uses the “Microsoft Font Pack 10.2.1100”. To fix the error and display the next you have to update the “Microsoft Font Pack”.

Manufacturer: Microsoft
Current Version: Microsoft Font Pack 10.1.0258
Latest version: Microsoft Font Pack 10.2.1100

Download an Update

In case you have encountered this “Microsoft Font Pack Was Not Found” message, immediately leave the malicious website and head to the elimination instructions. You can find them at the end of this article. However, if you have downloaded the fake update, uninstalling the adware might not help.

“Microsoft Font Pack Was Not Found” scam illustration

The fraudulent Microsoft font pack update may contain malware and cause privacy-related issues. Malicious programs might be designed to steal your personal details, such as credit card details, online banking logins, passwords, and other valuable information. Thus, you should employ a professional malware removal tool to run a full system scan and get rid of “Microsoft Font Pack Was Not Found”. 

You can remove the annoying virus with SpyHunterCombo Cleaner, MalwarebytesMalwarebytes, or another security software. However, remember that your computer is at risk if you have clicked on any content on the malicious website. Therefore, the best decision would be to use antivirus software at all times and not try to get rid of the adware by yourself.

If you are not aware of how to start the removal, head straight to the elimination guidelines below. They are simple and easy to use for an inexperienced computer user. Thus, you will be able to protect and clean your system from malware and potentially unwanted programs with minimal effort. 

Pay close attention when downloading third-party apps to avoid PUPs

Since people underestimate various computer threats, they do not take every possible precautionary measure to protect their computers. Likewise, the developers of less than reliable software employ a popular marketing technique, called bundling[2], to distribute their products.

Potentially unwanted programs are infused into the packages of free software and offered as one. Note that developers never disclose the information about software bundles in the Quick/Recommended setup of the installer. Therefore, you should avoid these parameters and pick Custom or Advanced instead.

Later, search for pre-selected boxes giving your permission to install additional applications. Usually, they are named as “I agree to install XXX,” “Get XXX now,” etc. ALWAYS de-select such checkmarks to avoid the infiltration of potentially unwanted programs. Also, NoVirus.uk[3] team advises you to use security software to help you protect your system automatically.

Stop the malicious website from displaying scam messages

“Microsoft Font Pack Was Not Found” alerts might be temporarily stopped by closing the tab or window. However, this won't prevent the fake error from reappearing in the future. Therefore, you should take appropriate measures to get rid of this malicious program for good.

There are two options for the malware removal — you can either follow the manual elimination instructions or employ a robust antivirus tool to help you. Note that you can only uninstall the adware manually if you haven't clicked on or downloaded the fake update. The termination guide is attached at the end of this article.

Otherwise, you should get professional security software and let it scan your computer files thoroughly to remove “Microsoft Font Pack Was Not Found.” You can find our recommended malware removal tools below.

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Uninstall from Windows

Uninstall from Windows 10/8:

  1. Type Control Panel into the Windows search box and open the result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 10/8

Uninstall from Windows 7/XP:

  1. Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP

Remove the unwanted program:

  1. In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
  2. If User Account Control appears, click Yes to confirm, then complete the removal.Uninstall the unwanted program from Windows

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click Remove.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Remove next to any suspicious startup page.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.
  5. This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select the unwanted extension and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Settings.
  3. Under Home, set your preferred homepage and new tab settings.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data...
  5. Select Cookies and Site Data and Temporary cached files and pages, then click Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox...
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings.Reset Chrome 2

Delete from Safari

Remove dangerous extensions:

  1. Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
  2. Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.Remove extensions from Safari

Clear history and website data:

  1. Click Safari in the menu and pick Clear History.
  2. Set Clear to all history and confirm with Clear History.Clear history from Safari

Reset Safari:

  1. Click Safari in the menu and select Preferences > Advanced.
  2. Enable Show Develop menu in menu bar.
  3. From the menu bar, click Develop and select Empty Caches.Reset Safari

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