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  • Active
  • Severity: High
  • Ransomware
  • Windows
  • Verified · Jan 2020

How to remove Roll Safe ransomware

A step-by-step removal guide for affected devices. Follow the verified procedure below — most readers complete it in under 10 minutes.

Julie Splinters · Anti-malware specialist

Roll Safe ransomware is dangerous cryptomalware that threatens to delete all your files in 24 hours post-infection

Roll Safe ransomware

Roll Safe ransomware is malware that focuses on money extortion by encrypting all documents, pictures, videos, music, databases, and other files located on the computer. For this, malicious actors behind it use a sophisticated encryption algorithm, which also appends an .encrypted marker to each of the modified files. While the data is not corrupted, it requires a unique key that is only accessible to the attackers. However, because Roll Safe virus is a new ransomware, it is yet unknown whether threat actors actually have access to decryption software in the first place.

As soon as Roll Safe ransomware infects the host and encrypts files, it also drops a ransom note – a pop-up window titled “Encrypt.” While in most ransomware infection cases, this note serves as mean to contact cybercriminals (typically an email address is provided), there is no information about ways of reaching malicious actors. Nevertheless, crooks state that all the files will be deleted after 24 hours – an automatic timer starts running. Because Roll Safe ransomware does not provide any contact info and also fail to deliver user ID, it is highly likely that it is still in a development stage.

Name Roll Safe ransomware
Type Cryptomalware, file locking virus
Infection means Spam email attachments and hyperlinks, software cracks, fake updates, exploits, etc.
File extension The virus appends all personal files with .encrypted extension, skipping system and executable files
Ransom note After file encryption process, a pop-up message, titled “Encrypt,” shows up
Contact Malicious actors do not provide contact details inside the ransom note
Detection

Multitude of anti-virus engines detect malware sample as follows:

  • Trojan:Win32/Occamy.C
  • Riskware/PackedByConfuseRex
  • Ransom.RanPro
  • Gen:Variant.MSILPerseus.206620
  • Trojan.Encoder.30528
  • Win32:TrojanX-gen [Trj]
  • Gen:Variant.MSILPerseus.206620 (B)
  • HEUR:Trojan.Win32.Generic, etc.
File decryption The only secure method to recover encrypted data is by copying it from backups. If not backups are available, you can try using third-party recovery software as per instructions provided in our recovery section
Malware removal Terminate malicious software files with the help of powerful anti-malware software, such as SpyHunterCombo Cleaner or MalwarebytesMalwarebytes
System fix To remediate Windows and fix virus damage, scan your computer with FortectIntego

Not much is known about Roll Safe ransomware yet, as not many victims have been infected so far. Nevertheless, when talking about malware propagation methods, it is highly likely that threat actors use one or several of the following tactics:

  • Attachments and hyperlinks embedded inside a spam email;
  • Software cracks placed on insecure sites;
  • Pirated software installers from torrent and warez sites;
  • Exploits[1] that initiate automatic infection sequence as soon as a malicious website is reached;
  • Repacked installers on hacked or spoofed sites;
  • Unprotected Remote Desktop connections;
  • Trojans that serve as a backdoor[2] to deliver other malware.

Typically, a malicious executable that starts the infection is named as something that would not arouse suspicions from users, such as “Update.exe,” “Adobe Photoshop CC 2019 x64.exe,” “Hack PUBG Mobile PC.exe,” etc. Once launched, the executable creates a folder inside %AppData% directory and begins the infection routine. For example, Roll Safe ransomware deletes Shadow Volume Copies to prevent data recovery and changes the Windows registry. As a result, malware can run uninterrupted with each system launch.

Roll Safe ransomware virus

After all the preparations are complete, Roll Safe ransomware runs a file encryption process, which usually takes merely a few seconds, although it can last up to few minutes depending on system configuration, amount of data to be encrypted, as well as the encryption algorithm used and its key size. As a result, all personal files located on the system are marked with .encrypted file extension, and can no longer be accessed by users. If you have no backups available, you should create a copy of locked data before performing Roll Safe ransomware removal.

The following information is shown to the Roll Safe virus-infected users in the pop-up message titled “Encrypt:”

All of your data has been encrypted

All of your data has been encrypted!
But don't worry, with the right code your data will be restored.
When the timer expires, all of your data will be deleted.

23:59:59 left

Your id:

Note: to set the timer to “12:59:46 left,” simply enter the word “right” and press “Decrypt” – you can postpone the timer indefinitely.

As stated before, Roll Safe ransomware fails to display the ID correctly, and also does not provide contact information, making data recovery by retrieving the decryptor from criminals an impossible task. Nevertheless, even if such information was provided, security experts[3] advise against paying the ransom, as malicious actors may never provide the required key. The fact that this malware is in a development state, it makes it also unclear whether Roll Safe ransomware developers themselves can recover the required key.

Thus, while chances retrieving your files without backups is relatively small, you should copy the locked files and then remove Roll Safe ransomware from your computer using reputable anti-malware software after accessing Safe Mode with networking. After termination, we strongly advise you using FortectIntego to repair the Windows registry and other system files that might have been damaged by malware.

Ransomware authors can employ various methods for distribution

Spam email campaigns proved to be one of the most successful malware distribution tactics over the years, and many cybercriminals are still utilizing it. Nevertheless, because users are constantly reminded of not opening attachments inside email spam, the method became quite a bit less effective, as more users tend to delete unsolicited emails without even opening them. Nevertheless, some campaigns can employ advanced social engineering as well as technical advancements (such as email spoofing)[4] in order to make the email so much more believable. Therefore, always be on guard when dealing with new emails coming into your inbox, as some malicious ones might not be delivered into the Junk folder.

Roll Safe ransomware encrypted files

Other basic malware protection methods include:

  • Install next-gen anti-malware software that can stop the infection from being triggered;
  • Make sure your Windows OS and all the installed programs are up to date;
  • Employ additional security precautions by enabling Firewall and installing ad-block;
  • Use strong passwords (alphanumeric characters) for all your accounts – never reuse them (alternatively, make use of password manager software);
  • Never use a default RDP port 3389;
  • Backup all your personal files on backup systems like OneDrive, Google Drive, iCloud, etc. (you can also use physical drives like DVDs, USB sticks, external HDDs)
  • Never download software cracks or pirated software installers.

Make sure you remove all the Roll Safe ransomware components

Those infected with malware, such as Roll Safe virus, should be aware that malware is often distributed along one another. Therefore, there is a chance that ransomware is not the only malicious software present on your machine. Additionally, it is also known that some crypto-malware import modules that are capable of stealing personal information – the best examples of such cases are variants of Djvu ransomware. Thus, you need to ensure that you perform Roll Safe ransomware removal properly.

For that, you should access Safe Mode with Networking (you can print out the instructions we provide below or use an alternative device to view them) and perform a full system scan with anti-malware software. Note that, because this malware is relatively unknown, it might take a few different scanners in order to detect and terminate it. Once done, you can then attempt to recover your data with third-party tools or use backups.

Note: you should backup the encrypted files before you get rid of Roll Safe ransomware, as data might become permanently corrupted otherwise.

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