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Remove Amazon Shopper Satisfaction Survey scam (Removal Guide) - updated Sep 2020

removal by Olivia Morelli - - | Type: Malware

Amazon Shopper Survey – a scam tricking people into revealing their personal information by offering rewards and deals

Amazon Shopper Survey

Amazon Shopper Satisfaction Survey is the scam involving email messages and pop-ups with fake surveys and fraudulent deals. This is a campaign that focuses on offering users to share their details in customer surveys to win a reward from Amazon. However, these are tactics used by cybercriminals who develop many versions of the Amazon virus. Amazon Shopper Survey impersonates and mimics all the real Amazon rewards and customer survey campaigns to get personal details of the shoppers and record this information for shady purposes that may involve extortion scams or even identity theft and malware infiltration. Amazon company has already acknowledged the issue of such false emails and consumer surveys in many posts and warnings.[1] However, despite this being a known issue, scammers manage to come up with more believable campaigns and tactics targeting online shoppers and customers of various online services.

Name Amazon Shopper Survey scam
Type Scam
Tactics Social engineering[2]
Symptoms False emails, offers, pop-up messages with surveys, deals, and rewards
Distribution Potentially unwanted programs that cause such scams come via freeware installations, deceptive sites, and infected links
Version of Amazon virus
Elimination Get anti-malware tool to remove Amazon Shopper Satisfaction Survey scam and clean the system
Main danger Tricks people into revealing their personal information that can later get used in the more severe scam campaigns 

Amazon Shopper Survey campaign has mostly been used against particular Amazon platform users that are offered various deals, rewards, and prizes for revealing their personal information in fraudulent shopper surveys. Unfortunately, the campaign starts with legitimate-looking email messages and browser pop-ups, which are created to mimic the real Amazon notifications. 

The common time to spread such reward-focused scams is the holiday season and Black Friday, but Amazon Survey scam creators are mimicking customer surveys and more ordinary campaigns that can appear throughout the year. 

The scam messages look convincing because emails and in-browser pop-ups with fraudulent notifications from Amazon show the simple text and a brief offer that may look like the following:

Shopper Satisfaction Survey about Amazon
Get offers valued at $50 and above
Take this short 60 second survey about your shopping experience at Amazon.
As a thank you, access carefully selected offers valued at $50 and greater.
Take the Survey now

Of course, all the different Amazon Shopper Survey scam campaigns are developed by multiple scammers, and messages can be slightly or very different. The main red flags should be the direct website addresses or hyperlinks included in these email messages, as the Amazon itself notes, users should pay attention to the grammar mistakes and typos in the email messages.

However, Amazon Shopper Satisfaction Survey campaigns come without any errors and contain a couple of sentences only. The message can be identified as fraudulent if the user takes a better look at the offer, but many people get tricked into falling for the scam because they expect to get the promised reward after entering the information needed for the survey.

Amazon Shopper Satisfaction SurveyAmazon Shopper Satisfaction Survey scam is a malicious message that offers prizes and awards for filling out the survey.

Although Amazon sends various customer surveys to improve their service and get feedback from users, such questionnaires do not require personal information or credentials. These messages offer prizes, deals, or even money that encourages customers to open the link provided in the email or go to the website linked on the pop-up where the survey gets launched. Then the scam continues and collects the information about the targeted victim. 

Finally, the fake Amazon Shopper Survey ends with a message that encourages customers to pay a fee that ensures their participation in a lottery. This is the method to obtain credit card information for later use when cybercriminals can steal money directly from victims' accounts. 

Remove Amazon Shopper Satisfaction Survey scam and delete all the PUPs, intrusive programs, questionable in-browser content, and system tools. You may find a lot of applications installed without your permission, make sure to terminate them all. 

To achieve this, you should rely on proper anti-malware software that can perform Amazon Shopper Survey removal and clean all the associated folders. Additionally, a scan with Reimage Reimage Cleaner Intego or similar tool can improve the performance of your machine significantly.

  Amazon Shopper Satisfaction Survey virusAmazon Shopper Satisfaction Survey is the email scam campaign that involves fake surveys and messages about possible rewards and deals.

Visiting questionable sites and downloading freeware bundles may lead to PUP infiltration

As harmless as it may seem, visiting questionable pages filled with commercial content or causing tons of redirects, can lead to infiltration of something as simple as potentially unwanted programs or even as malicious as spyware and keystroke loggers.

Such pages and pop-ups can trigger automatic installations of various malware behind users' back, and people can only notice results and symptoms of the cyber infection, not the infiltration itself. Also, these potentially unwanted programs come when the freeware gets installed without paying enough attention to the processes. 

If you choose Advanced or Custom installation options, you can see the full list of programs included in the setup and select or de-select programs. However, you cannot avoid automatic PUP installation if you go for the Quick or Default process. So always choose a reliable source of the software and Custom options, as security experts[3] always advise.

Terminate the potentially unwanted program that causes Amazon Shopper Satisfaction Survey scam messages and intrusive behavior

If you got affected by this Amazon Shopper Satisfaction Survey virus and revealed your personal information for scammers, you should try to protect your accounts, privacy and important data like credit card details or email passwords. You should consider changing all the passwords and logins and pay attention to unusual activities on social media and online banking.

On the other hand, you need to remove Amazon Shopper Survey scam as soon as possible to avoid all these risks. However, exiting the email from scammers or closing the questionable redirect is not enough. You need to eliminate the main PUP that causes all these messages and scam campaigns.

To do so, you need a reliable software source where you can get a trustworthy anti-malware tool designed for Amazon Shopper Satisfaction Survey scam removal and system cleaning. Antivirus programs can check the system and indicate all the issues regarding general performance and cyber intruders like PUPs or severe malware. 

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Amazon Shopper Satisfaction Survey scam, follow these steps:

Uninstall Amazon Shopper Satisfaction Survey scam from Windows systems

Amazon Shopper Satisfaction Survey scam can be related to other cyber threats, so make sure to clean the machine entirely and improve the affected performance

To remove Amazon Shopper Satisfaction Survey scam from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Amazon Shopper Satisfaction Survey scam (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Get rid of Amazon Shopper Satisfaction Survey scam from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Amazon Shopper Satisfaction Survey scam from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Amazon Shopper Satisfaction Survey scam-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Amazon Shopper Satisfaction Survey scam, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Amazon Shopper Satisfaction Survey scam and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Amazon Shopper Satisfaction Survey scam-related entries.Uninstall from Mac 2

Remove Amazon Shopper Satisfaction Survey scam from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Amazon Shopper Satisfaction Survey scam and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Amazon Shopper Satisfaction Survey scam removal.Reset Internet Explorer

Delete Amazon Shopper Satisfaction Survey scam from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Amazon Shopper Satisfaction Survey scam-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Eliminate Amazon Shopper Satisfaction Survey scam from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Amazon Shopper Satisfaction Survey scam and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Amazon Shopper Satisfaction Survey scam did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Amazon Shopper Satisfaction Survey scam removal.Reset Firefox 2

Erase Amazon Shopper Satisfaction Survey scam from Google Chrome

You may encounter additional content installed by the adware-type PUP, so check every browser in the machine for suspicious extensions, toolbars or add-ons

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Amazon Shopper Satisfaction Survey scam by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Amazon Shopper Satisfaction Survey scam-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Amazon Shopper Satisfaction Survey scam removal.Reset Chrome 2

Uninstall Amazon Shopper Satisfaction Survey scam from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Amazon Shopper Satisfaction Survey scam and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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