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Remove Amazon Shopper Satisfaction Survey scam (Free Instructions) - Removal Guide

removal by Olivia Morelli - - | Type: Malware

Amazon Shopper Satisfaction Survey is a scam tricking people into revealing their personal information by offering rewards and deals

Amazon Shopper Satisfaction Survey scam 

Amazon Shopper Satisfaction Survey is the scam involving email messages and pop-ups with fake surveys and fraudulent deals. This is a campaign that focuses on offering users to share their details in customer surveys to win a reward from Amazon. However, these are tactics used by cybercriminals who develop many versions of the Amazon virus. This is a threat type that impersonates and mimics all the real Amazon rewards and customer survey campaigns to get personal details of the shoppers and record this information for shady purposes that may involve extortion scams or even identity theft and malware infiltrations. Even the Amazon company acknowledged the issue of such false emails and consumer surveys in many posts and warnings.[1] However, despite this being a known issue, scammers manage to come up with more believable campaigns and tactics targeting online shoppers and customers of various online services.

Name Amazon Shopper Satisfaction Survey scam
Type Scam
Tactics Social engineering[2]
Symptoms False emails, offers, pop-up messages with surveys, deals, and rewards
Distribution Potentially unwanted programs that cause such scams come via freeware installations, deceptive sites, and infected links
Version of Amazon virus
Elimination Get anti-malware tool to remove Amazon Shopper Satisfaction Survey scam and clean the system
Main danger Tricks people into revealing their personal information that can later get used in the more severe scam campaigns 

Amazon Shopper Satisfaction Survey scam is the campaign used against particular Amazon platform users that are offered various deals, rewards, and prizes for revealing their personal information in fraudulent shopper surveys. Unfortunately, the campaign starts with legitimate-looking email messages and browser pop-ups, which are created to mimic the real Amazon notifications. 

The common time to spread such reward-focused scams is the holiday season and online shoppers favorite time – Black Friday, but Amazon Shopper Satisfaction Survey scam creators are mimicking customer surveys and more ordinary campaigns which can appear throughout the year. 

Amazon Shopper Satisfaction Survey scam messages look believable because emails and in-browser pop-ups with fraudulent notifications from Amazon show the simple text and a brief offer that may look like the following:

Shopper Satisfaction Survey about Amazon

Get offers valued at $50 and above

Take this short 60 second survey about your shopping experience at Amazon.

As a thank you, access carefully selected offers valued at $50 and greater.

Take the Survey now

Of course, all the different Amazon Shopper Satisfaction Survey scam campaigns are developed by multiple scammers, and messages can be slightly or very different. The main red flags should be the direct website addresses or hyperlinks included in these email messages, as the Amazon itself notes, users should pay attention to the grammar mistakes and typos in the email messages.

However, Amazon Shopper Satisfaction Survey scam campaigns come without any errors and contain a couple of sentences only. The message can be identified as fraudulent if the user takes a better look at the offer, but many people get tricked into falling for the scam because they expect to get the promised reward after entering the information needed for the survey.

Amazon Shopper Satisfaction Survey email scam
Amazon Shopper Satisfaction Survey scam is a malicious message that offers prizes and awards for filling out the survey.

Although Amazon sends various customer surveys to improve their service and get feedback from users, such questionnaires do not require personal information or credentials. Amazon Shopper Satisfaction Survey scam, on the other hand, can ask for credit card information or full names and email addresses. 

These Amazon Shopper Satisfaction Survey scam messages offer prizes, deals, or even money that encourages customers to open the link provided in the email or go to the website linked on the pop-up where the survey gets launched. Then the scam continues and collects the information about the targeted victim. 

Finally, Amazon Shopper Satisfaction Survey scam ends with a message that encourages customers to pay a fee that ensures their participation in a lottery. This is the method to obtain credit card information for later use when cybercriminals can steal money directly from victims' accounts. 

Remove Amazon Shopper Satisfaction Survey scam and delete all the PUPs, intrusive programs, questionable in-browser content, and system tools. You may find a lot of applications installed without your permission, make sure to terminate them all. 

To achieve this, you should rely on proper anti-malware tools that can perform Amazon Shopper Satisfaction Survey scam removal and clean all the associated files and programs. Automatic PUP elimination with Reimage Reimage Cleaner and similar tools can improve the performance of your machine significantly.

  Amazon Shopper Satisfaction Survey virus
Amazon Shopper Satisfaction Survey is the email scam campaign that involves fake surveys and messages about possible rewards and deals.

Visiting questionable sites and allowing additional content can lead to PUP infiltrations and later on scams

As harmless as it may seem, visiting questionable pages filled with commercial content or causing tons of redirects, can lead to infiltration of something as simple as potentially unwanted programs or even as malicious as spyware and keystroke loggers.

Such pages and pop-ups can trigger automatic installations of various malware behind users' back, and people can only notice results and symptoms of the cyber infection, not the infiltration itself. Also, these potentially unwanted programs come when the freeware gets installed without paying enough attention to the processes. 

If you choose Advanced or Custom installation options, you can see the full list of programs included in the setup and select or de-select programs. However, you cannot avoid automatic PUP installation if you go for Quick or Default process. So always choose a reliable source of the software and Custom options, as security experts[3] always advise.

Terminate the potentially unwanted program that causes Amazon Shopper Satisfaction Survey scam messages and intrusive behavior

If you got affected by this Amazon Shopper Satisfaction Survey scam/virus and revealed your personal information for scammers, you should try to protect your accounts, privacy and important data like credit card details or email passwords. You should consider changing all the passwords and logins and pay attention to unusual activities on social media and online banking.

On the other hand, you need to remove Amazon Shopper Satisfaction Survey scam as soon as possible to avoid all these risks. However, exiting the email from scammers or closing the questionable redirect is not enough. You need to eliminate the main PUP that causes all these messages and scam campaigns.

To do so, you need a reliable software source where you can get a trustworthy anti-malware tool designed for Amazon Shopper Satisfaction Survey scam removal and system cleaning. Antivirus programs can check the system and indicate all the issues regarding general performance and cyber intruders like PUPs or severe malware. 

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove Amazon Shopper Satisfaction Survey scam, follow these steps:

Uninstall Amazon Shopper Satisfaction Survey scam from Windows systems

Amazon Shopper Satisfaction Survey scam can be related to other cyber threats, so make sure to clean the machine entirely and improve the affected performance

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Amazon Shopper Satisfaction Survey scam and related programs
    Here, look for Amazon Shopper Satisfaction Survey scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Get rid of Amazon Shopper Satisfaction Survey scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Amazon Shopper Satisfaction Survey scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove Amazon Shopper Satisfaction Survey scam from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Amazon Shopper Satisfaction Survey scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Amazon Shopper Satisfaction Survey scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete Amazon Shopper Satisfaction Survey scam from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Amazon Shopper Satisfaction Survey scam should be removed from your Microsoft Edge browser.

Eliminate Amazon Shopper Satisfaction Survey scam from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Amazon Shopper Satisfaction Survey scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Amazon Shopper Satisfaction Survey scam removal. Click on 'Reset Firefox' button for a couple of times

Erase Amazon Shopper Satisfaction Survey scam from Google Chrome

You may encounter additional content installed by the adware-type PUP, so check every browser in the machine for suspicious extensions, toolbars or add-ons

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Amazon Shopper Satisfaction Survey scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Amazon Shopper Satisfaction Survey scam removal. Click on 'Reset' button to complete your removal

Uninstall Amazon Shopper Satisfaction Survey scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Amazon Shopper Satisfaction Survey scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Amazon Shopper Satisfaction Survey scam removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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