Severity scale:  
  (13/100) redirect and ad removal guide (2019)

removal by Linas Kiguolis - -   Also known as virus, ads by | Type: Adware is a domain that is often associated with adware infection is a redirect virus that users can spot while using Google Chrome, Safari, Mozilla Firefox, Internet Explorer, or any other browser. While random encounters are possible, most users struggle with persistent unwanted activities related to the site – this is due to adware[1] infection.

Adware is a type of potentially unwanted software that usually travels within applications bundles, and usually, users are not informed about such a distribution technique. For that reason, they often fail to spot potentially unwanted programs like that are hidden within shareware and freeware installers.

Once inside, virus alters certain settings of the installed web browsers to insert pop-ups, deals, offers, banners, flashing windows, in-text links, and other ads into all websites that users visit. Besides being annoying, adware infection might also lead to scam or phishing websites that might trick users into buying useless software, disclosing personal information, or even installing malware on their devices.

Type Adware
Category Potentially unwanted program
Infiltration Software bundling, third-party sites, malicious ads
Risk factors Installation of other PUPs, money loss, malware infections
Termination The delete the unwanted app, check our step-by-step guide below or scan your computer with security software
Recovery To recover from adware infection and ensure the machine is running well, use Reimage

Initially, Akamaihd is a legitimate service created for websites developers to monetize on its traffic. Nevertheless, cybercriminals abuse this function to insert ads into legitimate sites with the help of adware. Therefore, to remove ads and redirect, you will have to get rid of a potentially unwanted application installed on your device.

The adware can be embedded into a browser plugin, optimization software, driver updater, or any other tools that might seem useful at first glance. Nevertheless, as soon as such application is installed, users notice frequent redirects to or other unsafe sites that might host malicious links or ads.

The phishing sites that users get redirected to from are usually those that promote survey or technical support scams. The latter variant claims that users' machines are infected with, prompting them to download scareware[2] applications like Advanced Cleaner Pro, Mac TweakDriver Tonic, and many others.

Survey scams often promise users valuable gifts for free. The goal of the plot is to acquire users' credit card details and other sensitive data, while in other cases victims subscribe to unwanted services they do not need.

Regardless of which type of scam sites you encounter, they all rely on social engineering to work. Therefore, you should never believe these claims and simply close down the tab/browser. Instead, you should perform removal immediately.

Another reason to get rid of adware is information tracking. PUPs often harvest data like:

  • Search queries
  • Links clicked
  • Bookmarks added
  • Technical info
  • Cookies[3]
  • IP and ISP
  • Geolocation, etc.

Therefore, there is no reason to suffer from redirects and secret information tracking anymore. Delete adware with the help of security software or make use of our manual removal instructions below. Once you uninstall the PUP, scan your device with Reimage for best results. redirect is a redirect virus that induces various ads on all sites that users visit

Ways to prevent adware infections

Users are usually unaware of where the potentially unwanted programs come from, as they do not recall installing them intentionally. This is because the software bundling delivery method is used – it is a deceptive marketing campaign that allows freeware and shareware authors to insert optional components into the installers.

Therefore, once you download a new program from the internet and launch the installation wizard, you should pay more attention to the process. Be aware that free software authors often use tricks like grayed out buttons and their deceptive placement, pre-ticked boxes, etc. Thus, do not skip steps, check if the important documents like Terms of Service and Privacy Policy are present and, most importantly, pick Advanced/Custom settings when prompted, as optional components are hidden inside in most cases.

Terminate the intrusive behavior of virus removal can be performed either with the help of security software or our instructions below. Both methods are viable, although the latter might be a bit too complicated for novice computer users. If you want to remove manually, scroll down to find our guide below, and follow each step carefully.

Nevertheless, the best way to terminate virus is to scan the device with security software that specializes in PUPs. After that, you should also reset each of the installed browsers on your device to ensure that the potentially unwanted program leaves no malicious components.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove pop-up ads, follow these steps:

Get rid of pop-up from Windows systems

Delete virus from Windows OS by following these instructions:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall pop-up and related programs
    Here, look for pop-up or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Uninstall pop-up from Mac OS X system

Macs can also get infected with adware, so follow this guide if it is showing adware symptoms:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for pop-up or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete pop-up from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for pop-up and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete pop-up removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase pop-up ads from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, pop-up should be removed from your Microsoft Edge browser.

Eliminate pop-up from Mozilla Firefox (FF)

You should reset Mozilla Firefox after you remove adware from your machine:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select pop-up and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete pop-up removal. Click on 'Reset Firefox' button for a couple of times

Remove pop-up from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select pop-up and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete pop-up removal. Click on 'Reset' button to complete your removal

Get rid of pop-up from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for pop-up or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete pop-up removal process. Select all options and click on 'Reset' button

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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