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Remove BugSplat virus (Removal Guide) - Tutorial

removal by Linas Kiguolis - - | Type: System tools

BugSplat is a third-party crash report tool that helps software developers to understand the nature of application stops

BugSplat virus

BugSplat virus is a term used to describe an intrusive pop-up message that users encounter at any time during the computer operation. It asks users to provide an email address and a name, which is personal information. Due to the unexpected appearence, and the nature of the message, users often do not understand what is causing it, and think that BugSplat is the problem.

However, BugSplat is not a virus at all, and it is used by software developers to understand crashes better and help them fix it. Once the software crash occurs, the sent report can help to analyze the cause and help to prevent it from happening in the future.

Name BugSplat
Type Crash reporting tool
Operating systems Windows, macOS/Mac OS X, Linux
Related process RsSdprt.exe
Infiltration  Comes withing software bundles
Symptoms  Pop-ups appear and ask for the personal information to be submitted
Termination  You an eliminate BugSplat manually, or use security software to make sure no potentially unwanted programs are installed
Optimization  To fix crashes and other issues with Windows OS, use Reimage Reimage Cleaner Intego 

BugSplat is used by many reputable names, such as League of Legends developer Riot Games,[1] although other apps can be using it as well. Thus, the installation comes within the package, creating confusion among users. However, if it causes any concerns to you or the app is being intrusive, you can perform BugSplat removal easily.

Nevertheless, users also reported that the pop-ups from BugSplat appear even if the application that should be associated with it is not installed. Furthermore, some users claimed that they found the app installed together with a potentially unwanted program[2] such as DriverUpdate.

Therefore, while BugSplat virus term is not entirely correct, those who find it installed with potentially unwanted programs that might even harm their PCs, have a right to be unsatisfied. All in all, we do not recommend entering any personal information into the fields and simply closing down the pop-up message. Alternatively, if you know the nature of the application, you can keep it on your device, as it does not perform any malicious activities

BugSplat is legitimate application designed to analyze and help developers recover from software crashes

We will not discuss the technical functionality of the app, as it is not our area of study. However, many users have concerns and want to remove BugSplat from their devices. You can accomplish that easily by going to the installed program section via the Control Panel and terminate the app.

Don't forget that it might have been installed together with a potentially unwanted program, so it is worth checking for those as well. You can use security software for that, or make use of our manual guide below. Finally, we would recommend using Reimage Reimage Cleaner Intego instead – this tool can fix software crashes and other Windows-system related issues automatically.

Ways to avoid potentially unwanted programs

Potentially unwanted programs, while not considered a major security threat, can induce many unpleasant experiences for users. Be it excessive pop-ups, deals, banners and other advertisement content initiated by adware[3] or fake scans by hoax programs that seek to show bogus scan results in order to make users buy the program's full versions – these symptoms are simply annoying to deal with. Besides, some PUPs might compromise online safety by redirecting to suspicious domains.

Therefore, rather avoid potentially unwanted programs in the first place. To do that, make sure you are extremely careful when installing freeware and shareware from third-party sites, as developers often employ tricks to make users not notice PUPs included inside the installation wizard:

  • misleading button placements;
  • pre-ticked boxes;
  • the Recommended settings trick.

The latter convinces users that Recommended/Quick settings are better to use, while in reality, they are simply trying to hide the unwanted app under Advanced/Custom method. Thus, always opt for Advanced option and remove all the bloatware like driver updaters, media players, file converters, registry cleaners, etc.

BugSplat application
BugSplat runs a background process under the name RsSdprt.exe

Remove BugSplat from your machine and check for PUPs

As we already mentioned, BugSplat virus is not a correct term to use generally but, considering the mysterious appearance of the app on the system, and users might be concerned and call it that way. Regardless of how you want to name it, if you want to perform full BugSplat removal, you should enter Control Panel and uninstall the application. If you need full instructions, please check them below.

Once you remove BugSplat and all the unwanted applications with it, it would be a good practice to reset each of the installed browsers. Be aware that it is not necessary if the app did not come with a PUP.

Additionally, if you are experiencing any strange behavior on your computer, you should always perform a full system scan using security software.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove BugSplat virus, follow these steps:

Delete BugSplat from Windows systems

BugSplat is not a virus, malware, but might be considered to be unwanted. Additionally, it comes with PUPs like DriverUpdate. Thus, you should enter Control Panel and check not only for the program but also anything suspicious you want to remove:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall BugSplat and related programs
    Here, look for BugSplat or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Eliminate BugSplat from Mac OS X system

You should enter the installed applications folder and terminate the app by dragging it into the Trash folder:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for BugSplat or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall BugSplat from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for BugSplat and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete BugSplat removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase BugSplat virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, BugSplat should be removed from your Microsoft Edge browser.

Remove BugSplat from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select BugSplat and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete BugSplat removal. Click on 'Reset Firefox' button for a couple of times

Get rid of BugSplat from Google Chrome

Remember, you do not have to perform the browser reset if no potentially unwanted applications are present on your device. In case there are, follow these steps on Google Chrome:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select BugSplat and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete BugSplat removal. Click on 'Reset' button to complete your removal

Delete BugSplat from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for BugSplat or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete BugSplat removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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