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Remove BugSplat virus (Removal Guide) - Tutorial

removal by Linas Kiguolis - - | Type: System tools

BugSplat is a third-party crash report tool that helps software developers to understand the nature of application stops

BugSplat virus

BugSplat virus is a term used to describe an intrusive pop-up message that users encounter at any time during the computer operation. It asks users to provide an email address and a name, which is personal information. Due to the unexpected appearence, and the nature of the message, users often do not understand what is causing it, and think that BugSplat is the problem.

However, BugSplat is not a virus at all, and it is used by software developers to understand crashes better and help them fix it. Once the software crash occurs, the sent report can help to analyze the cause and help to prevent it from happening in the future.

Name BugSplat
Type Crash reporting tool
Operating systems Windows, macOS/Mac OS X, Linux
Related process RsSdprt.exe
Infiltration  Comes withing software bundles
Symptoms  Pop-ups appear and ask for the personal information to be submitted
Termination  You an eliminate BugSplat manually, or use security software to make sure no potentially unwanted programs are installed
Optimization  To fix crashes and other issues with Windows OS, use Reimage Reimage Cleaner Intego 

BugSplat is used by many reputable names, such as League of Legends developer Riot Games,[1] although other apps can be using it as well. Thus, the installation comes within the package, creating confusion among users. However, if it causes any concerns to you or the app is being intrusive, you can perform BugSplat removal easily.

Nevertheless, users also reported that the pop-ups from BugSplat appear even if the application that should be associated with it is not installed. Furthermore, some users claimed that they found the app installed together with a potentially unwanted program[2] such as DriverUpdate.

Therefore, while BugSplat virus term is not entirely correct, those who find it installed with potentially unwanted programs that might even harm their PCs, have a right to be unsatisfied. All in all, we do not recommend entering any personal information into the fields and simply closing down the pop-up message. Alternatively, if you know the nature of the application, you can keep it on your device, as it does not perform any malicious activities

BugSplatBugSplat is legitimate application designed to analyze and help developers recover from software crashes

We will not discuss the technical functionality of the app, as it is not our area of study. However, many users have concerns and want to remove BugSplat from their devices. You can accomplish that easily by going to the installed program section via the Control Panel and terminate the app.

Don't forget that it might have been installed together with a potentially unwanted program, so it is worth checking for those as well. You can use security software for that, or make use of our manual guide below. Finally, we would recommend using Reimage Reimage Cleaner Intego instead – this tool can fix software crashes and other Windows-system related issues automatically.

Ways to avoid potentially unwanted programs

Potentially unwanted programs, while not considered a major security threat, can induce many unpleasant experiences for users. Be it excessive pop-ups, deals, banners and other advertisement content initiated by adware[3] or fake scans by hoax programs that seek to show bogus scan results in order to make users buy the program's full versions – these symptoms are simply annoying to deal with. Besides, some PUPs might compromise online safety by redirecting to suspicious domains.

Therefore, rather avoid potentially unwanted programs in the first place. To do that, make sure you are extremely careful when installing freeware and shareware from third-party sites, as developers often employ tricks to make users not notice PUPs included inside the installation wizard:

  • misleading button placements;
  • pre-ticked boxes;
  • the Recommended settings trick.

The latter convinces users that Recommended/Quick settings are better to use, while in reality, they are simply trying to hide the unwanted app under Advanced/Custom method. Thus, always opt for Advanced option and remove all the bloatware like driver updaters, media players, file converters, registry cleaners, etc.

BugSplat applicationBugSplat runs a background process under the name RsSdprt.exe

Remove BugSplat from your machine and check for PUPs

As we already mentioned, BugSplat virus is not a correct term to use generally but, considering the mysterious appearance of the app on the system, and users might be concerned and call it that way. Regardless of how you want to name it, if you want to perform full BugSplat removal, you should enter Control Panel and uninstall the application. If you need full instructions, please check them below.

Once you remove BugSplat and all the unwanted applications with it, it would be a good practice to reset each of the installed browsers. Be aware that it is not necessary if the app did not come with a PUP.

Additionally, if you are experiencing any strange behavior on your computer, you should always perform a full system scan using security software.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove BugSplat virus, follow these steps:

Delete BugSplat from Windows systems

BugSplat is not a virus, malware, but might be considered to be unwanted. Additionally, it comes with PUPs like DriverUpdate. Thus, you should enter Control Panel and check not only for the program but also anything suspicious you want to remove:

To remove BugSplat from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to BugSplat (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Eliminate BugSplat from Mac OS X system

You should enter the installed applications folder and terminate the app by dragging it into the Trash folder:

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove BugSplat from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for BugSplat-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove BugSplat, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to BugSplat and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the BugSplat-related entries.Uninstall from Mac 2

Uninstall BugSplat from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for BugSplat and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete BugSplat removal.Reset Internet Explorer

Erase BugSplat virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the BugSplat-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove BugSplat from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to BugSplat and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case BugSplat did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete BugSplat removal.Reset Firefox 2

Get rid of BugSplat from Google Chrome

Remember, you do not have to perform the browser reset if no potentially unwanted applications are present on your device. In case there are, follow these steps on Google Chrome:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to BugSplat by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the BugSplat-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete BugSplat removal.Reset Chrome 2

Delete BugSplat from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to BugSplat and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Linas Kiguolis
Linas Kiguolis - Expert in social media

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