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CryptConsole ransomware virus. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Ransomware

CryptConsole ransomware – a virus which is relatively harmless, as it does not encrypt files

Displaying CryptConsoleCryptConsole virus is another ransomware-wannabe which does not lock up personal data. However, it changes the names of files, making users believe that their data is unusable. Ransomware note is dropped, urging users to pay in Bitcoin cryptocurrency for the alleged file recovery.

At first, it was believed that CryptConsole ransomware is closely related to Globe ransomware as the .HTA file presented to victims looks identical to the one which is used by Globe.[1] However, the virus does not encrypt[2] data, and all threats are bogus. Nevertheless, CryptConsole removal should be performed urgently (it might open the doors to other severe infections).

The ransomware asks the victim to send 0.2 or more Bitcoins to a provided Bitcoin address, make a screenshot of the transaction document and send it to criminals via email. Currently, known email addresses that are associated with this virus are:

The files are renamed accordingly using these email addresses, depending on the version. For example, a file called picture.jpg gets renamed to picture.jpg.someone_ne@india.com or picture.jpg.qar48@tutanota.com. This behavior mimics working ransomware. However, as we already mentioned, files do not get corrupted, unlike in the case of Cerber[3] or Spora viruses.

If this foolish virus has attacked you, better remove CryptConsole malware ASAP with anti-malware tools like Reimage or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus. There is already a decrypter for this virus available, and you can find its download link below the post.

What is interesting about this virus is that it suggests the victim try the imaginary “decryption service.” It asks to send a file not larger than 10MB to one of the emails mentioned above and include the personal ID, which is written in the HOW TO DECRYPT YOUR FILES ransom note. However, other viruses typically suggest this proof that decryptor exists for free, and CryptConsole ransomware doesn’t.

Questions about CryptConsole ransomware virus

It says that if the victim wants to restore one file and find out that the decrypter actually works, the initial ransom price increases by 0.1 BTC. No matter what, you shouldn’t care about the price of the ransom because you can recover your files for free. Before you use the decrypter created by a malware researcher M. Gillespie, you should complete the CryptConsole elimination procedure using proper anti-malware tools.

You can prevent ransomware attacks by being vigilant while checking your inbox

Criminals distribute malicious payload using social engineering.[4] They often send thousands of spam emails directed to unsuspecting users. Their primary goal is to make the malicious file look like it is a safe one.

So they create a document named, for example, “Invoice,”“Scan,” “Purchase Order” or similar. Typically, they use .doc, .pdf or .txt file formats (however, other file types can be used as well), and insert a script into them, which has to be opened with Macro function. If the victim proceeds with opening the file, the malicious script downloads malware from the Internet and immediately infects the entire system with it, meaning that all data gets corrupted. Other ransomware viruses can infect systems by using vulnerabilities in the system, so it is advisable to keep all programs up-to-date and protect the system with decent anti-malware software.

CryptConsole deletion is necessary before decrypter can be used

Security experts[5] advise that the best way to remove CryptConsole virus is to perform a system scan with anti-malware software. Such scan checks the system and finds all malicious files associated with the malware. You might also detect some potentially unwanted programs on the system.

It goes without saying that to removing spyware/malware automatically takes less time and detects more infectious files than the manual method. Besides, ransomware is a very complex program, and it is tough to remove it. Therefore, before you run the system scan, read these CryptConsole removal instructions first. Then, you can download the decrypter and learn how to rename your files to previous states.

 

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If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
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Manual CryptConsole virus Removal Guide:

Remove CryptConsole using Safe Mode with Networking

To start the removal process, reboot your PC using explanations provided below. This will help to deactivate the virus. In some cases, this step is not necessary, however, it is always better to remove malware when the computer is in a Safe Mode.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove CryptConsole

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete CryptConsole removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove CryptConsole using System Restore

Try using System Resore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of CryptConsole. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that CryptConsole removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove CryptConsole from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Data Recovery Pro was designed to fix corrupted files. In some cases, it might help with decrypted files.

Windows Previous Versions can be useful if Windows Restore function was enabled at the time of file encryption.

If the virus did not delete Shadow Volume copies – this method will help.

If your files are encrypted by CryptConsole, you can use several methods to restore them:

Data Recovery Plus might be useful

Windows Previous Versions feature

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Recover your files using Shadow Explorer

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Restore files entirely with CryptConsole decryption tool

As we have already mentioned, there is a CryptConsole Decrypter available, and you can use it absolutely for free. Download the tool from here and start restoring your files. Warning: The Google Safe Browsing mode considers this download page as not secure. Use this tool at your own risk! Although we are sure that the tool is safe, better scan the system with anti-malware tools just to be sure. You can remove the decrypter right after restoring your files.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from CryptConsole and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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